WBC cannot connect issues

Posted: Thursday, February 20th, 2014 at 09:50 by Neil Watson

We are currently experiencing an issue that is preventing some DSL users connecting to our service. Our initial investigations indicate that this is a BT issue and we are working with them to resolve as soon as possible. The issue spans multiple nodes and is not geographically restrained to one area. We are aiming to have the service restored as a matter of urgency.

2 Responses to “WBC cannot connect issues”

  1. Neil Watson says:

    Customer sessions are now being restored and our monitoring indicates that the majority of services are now working again. We’ve yet to receive details from BT as to the cause but will update when we have further information.

  2. Neil Watson says:

    BT have now advised of the following:

    Connectivity has been restored as of 10:03, and service is being seen to re-establish for CPs, since the RADIUS traffic was moved to the other half of the platform in Manchester.

    This would have been impacting all CPs, and call volumes are now returning to normal volumes.

    Investigations continue into what caused the loss of connectivity to the RADIUS authentication platform

    This impacted approx half the 21CN WBC broadband platform, south of the UK. Existing broadband sessions were not affected but anyone who needed to re-establish after a session drop would not have been able to get on and authenticate.

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