Archive for March, 2014

Incident: Routing Issues

Posted: Friday, March 28th, 2014 at 08:53 by Gurinder Bansal

We are aware of and currently investigating issues routing to off-net destinations.

Further updates will be provided as and when they become available.

  1. Richard Partridge says:

    We’re now seeing service restored to a number of locations however our investigation is continuing.

  2. Richard Partridge says:

    The issue has now been resolved and normal service has resumed.

    Further information will be available in an incident report to follow later.

  3. Richard Partridge says:

    An incident report has been made available for this issue. It can be found here.

Planned Maintenance: Telecity Hex

Posted: Wednesday, March 19th, 2014 at 11:22 by Ming-Yu Hsieh

0:01 – 06:00 Friday 28th March 2014

During the above window we will be installing additional core router at Telecity Hex 8&9.

The new router will be connected to the existing router and some core links will be moved to the new router. Where a core link is being moved traffic will be switched to alternate paths before the link is moved.

Some services will be migrated to the new router, we expect downtime of approximately 10 mins during the window.

Affected services are:

  • All wholesale ethernet lines via Telecity Hex 8&9
  • Customer interconnects ( EWCS / Wholesale handoff ) terminating at Telecity Hex 8&9, those affected customers have been contacted directly.



  1. Ming-Yu Hsieh says:

    This work has been completed successfully.