Archive for May 21st, 2014


Posted: Wednesday, May 21st, 2014 at 16:39 by Gurinder Bansal

We’re currently investigating a problem with our Telehouse Metro core router, causing packet loss and difficulty accessing external networks.

Traffic has been re-routed in an effort to minimise the impact of the problem, however customers directly connected into Telehouse Metro will be affected.

  1. Richard Partridge says:

    Our engineers have isolated the problem however the resolution requires a reboot. This will be happening in the next few minutes. The reboot process will take approximately 15 minutes.

    This reboot will only affect directly connected customers.

  2. Richard Partridge says:

    A workaround has now been put in place. A permanent fix will be deployed as part of upcoming planned/emergency maintenance to be announced shortly.

  3. Richard Partridge says:

    An incident report has been made available for this issue. It can be found here.