We are currently experiencing and issue at our Glasgow PoP. Engineers are investigating, further information to follow when available.
Archive for December, 2015
Tuesday 12th Jan 2015 0:01 – 06:00
During the above window we will be adding additional capacity to the router as well as rebooting it for software upgrade.
There will be outages (up to approx 1 hour ) for users connected to the affected routers during this work.
Affected services are:
- All customer interconnects ( Transit / EWCS / Wholesale handoff / Pseudowire ) terminating at telecity-hex89.core.enta.net
Traffic that would normally be routed through this equipment will be routed via alternate paths
Friday 11 December 2015 00:00-06:00 GMT
Following on from this weeks VoIP platform issues we will be replacing the primary Database server.
We expect the work to take approximately 2 hours during which VoIP platform will be unavailable.
The back out plan will be to revert to the existing server.
We are currently aware of a problem affecting calls on the VoIP platform.
Engineers are investigating the issue and further updates will be posted as they come available.
Following on from Saturday’s disruption we have discovered a problem with the VOIP databases which are affecting calls for some customers. Attempts to gracefully recover have failed so we will have to briefly stop and restart the database. This may cause calls to drop. Downtime will be less than 60 seconds and is expected to happen at 12:45.
We are currently aware of an issue affecting some users of our VoIP platform. Engineers are investigating and a further update will be provided when available.
Sunday 13 December 2015 01:00-02:00 GMT
During the above window we will be replacing the hardware for proxy.entacall.com as part of a server refresh cycle. Downtime is expected to be less than five minutes but may be longer if we encounter problems. The back out plan will be to revert to the existing server.