Archive for June, 2017

Planned Maintenance: Manchester

Posted: Wednesday, June 28th, 2017 at 16:19 by Gurinder Bansal

Thursday 6th July 2017 00:01 – 06:00

During the above window we will be replacing with a higher capacity router.

All services currently terminated in this location will be migrated on to the new hardware. This includes all customer transit, EWCS, wholesale hand-off and pseudowires terminating at this location.

All other traffic that would normally route through this location will take alternative paths.

  1. Richard Partridge says:

    This work has been postponed and will be rescheduled for a later date.

Incident: Viper Hosting Platform

Posted: Monday, June 26th, 2017 at 11:53 by Adam Heath

We are currently investigating an issue affecting some of our Viper hosting platform.

Engineers are currently investigating and further updates will be provided when available.

  1. Adam Heath says:

    Our NOC engineers have started to restore service to the Viper platform which requires a reboot of each server. Current focus is on returning the functionality for users, before reviewing to confirm the root cause.

    Further information will be available on this shortly.

  2. Adam Heath says:

    Our NOC engineers have confirmed that almost all users should now have functionality restored, with the final few affected servers still in the process of being rebooted and brought back online. This is expected to be complete within the next hour.

    Once complete, we’ll be ascertaining the cause and providing the information via this site.

Planned Maintenance: Faraday.core

Posted: Monday, June 26th, 2017 at 09:03 by Iain Beveridge

Wednesday 05 July 2017 00:00 – 4:00

During the above window we will be moving some customers with EAD circuits directly connected to faraday.core from one switch to another. These customers will be contacted directly before the window and should only experience a small amount of downtime each. However as a precaution we would consider all customers terminating in Faraday at risk.

  1. This work has now been completed and passed the post maintenance check list to ensure customer connectivity has been restored to effected customers.

Incident: Bristol.core reload

Posted: Wednesday, June 21st, 2017 at 23:02 by Neil Watson

We are aware that our Bristol.core router has unexpectedly reloaded. Customers routed via this node will have temporarily lost service while the reload completed. Currently, we do not believe that the reload is related to the ongoing planned work. We will investigate the cause and will report as appropriate. Apologies for the inconvenience caused.

At Risk: DSL platform

Posted: Wednesday, June 21st, 2017 at 18:18 by Steve Lalonde

Wednesday 21 Jume 2017 21:00 – 23:59

During the above window we will be making configuration changes to the DSL platform to enable additional interconnects.

This work is not expected to be customer affecting.

  1. Steve Lalonde says:

    This work is now complete.

Emergency Maintenance: Telford DC3

Posted: Friday, June 16th, 2017 at 12:17 by David Derrick

Friday 16 June 2017 17:30BST

At the time specified above we will be replacing a faulty power supply in the telford-dc3.core router. This router has two supplies so no downtime is expected, but customers located in DC3 should consider their service at risk.

  1. David Derrick says:

    Faulty PSU was swapped out successfully.