Archive for July 6th, 2017

BT circuit issue

Posted: Thursday, July 6th, 2017 at 10:56 by Adam Heath

We are aware of an issue affecting a number of BT Ethernet circuits which connect to our Columbo core.   Our initial diagnostics indicate the issue to be on BT’s hub and we have this raised with them already for investigation.

We will provide further information once it becomes available.

  1. Adam Heath says:

    We are continuing to correspond and troubleshoot with the suppliers. As a precaution, we have also tasked out an engineer to double check our equipment at the site.

    Further updates will be available shortly.

  2. Adam Heath says:

    We have restored service to affected circuits following an engineer replacing a faulty optic at site. We’re continuing to monitor from our side.