Archive for October 24th, 2017

At-Risk: Nottingham POP

Posted: Tuesday, October 24th, 2017 at 15:48 by Ryan Berrisford

Wednesday 25th October 09:00 – 14:00

During the above window, our colocation provider is carrying out planned power work within the point of presence. Although the work is expected to be non-service affecting, services at the location should be considered at risk.

The planned work is expected to take less than 10 minutes and Entanet engineers will be present for the duration.

  1. The power work was completed with no loss to service. Nottingham core is no longer considered at risk.

Incident: Glasgow POP

Posted: Tuesday, October 24th, 2017 at 10:50 by Gurinder Bansal

We are currently experiencing a loss of connectivity to our Glasgow POP. Initial indications suggest a loss of power. An engineer already in the area has been diverted to site. Further updates will be provided shortly.

  1. Richard Partridge says:

    Our on-site engineer has determined that our 10GB blade has failed as a result of a power outage to our space in the POP. As we already had designs to replace this router with a newer, higher specification device, we are accelerating our plans and will bring this device live as soon as possible. Further updates will be provided as and when they become available.

  2. Richard Partridge says:

    Broadband connectivity has now been restored. Customers may need to reboot their equipment in order to regain connectivity. We are continuing to work through the remainder of services. We will update again in due course.

  3. Mark Yardley says:

    Remaining services have now been restored. Customers are advised to reboot their equipment if they are still experiencing issues prior to contacting us via normal channels.