Archive for November 9th, 2017

Incident: Vodafone Circuits

Posted: Thursday, November 9th, 2017 at 16:14 by Gurinder Bansal

We are currently experiencing a loss of connectivity for a number of Vodafone circuits. Initial diagnostics indicate the circuits are related to a single Vodafone handoff. Engineers are investigating and engaging with our supplier. Further updates will be provided when available.

  1. Adam Heath says:

    Our supplier has confirmed that they have engineering resource currently investigating the issue. We have also reached out to our Service Managers to ensure this is resolved at the earliest opportunity. Further updates will follow, once they are available.

  2. Adam Heath says:

    Vodafone identified a potential issue with some of their equipment a short while ago. Engineering resource is being arranged to attend the location. Further updates will follow.

  3. Richard Partridge says:

    Service appears to be restored as of approximately 01:30 this morning. We’re still waiting for a confirmation that the fault has been rectified and an RFO from Vodafone.

  4. Adam Heath says:

    A report is now available for this incident which can be found here.

Emergency Work: At-Risk: Sheffield POP

Posted: Thursday, November 9th, 2017 at 10:39 by Ryan Berrisford

Thursday 9th November 10:40 – 12:00

After a power check at the above location, an issue has been identified with the power infrastructure. Emergency work will, therefore, need to take place to correct it and prevent a potential future incident.

Although the work is not expected to be service affecting, services at this location should be considered at risk until the work is complete.

  1. Ryan Berrisford says:

    The work has now been completed.