Archive for November 27th, 2017

At Risk: Telford to Wolverhampton

Posted: Monday, November 27th, 2017 at 13:35 by Adam Heath

27-Nov-2017 18:00 GMT to 27-Nov-2017 20:00 GMT

During the above window one of our suppliers will be carrying out essential maintenance on equipment located in our Telford Data Centre affecting the link between Telford and Wolverhampton. Whilst actual downtime is expected to be less, the full 2 hrs may be required to account for any unforeseen issues.

This work is not expected to be service affecting, however some customers may see traffic route via alternate paths.

Incident: Cardiff, Glasgow & Bristol Edge Devices

Posted: Monday, November 27th, 2017 at 09:32 by Jamie Smith

We have just experienced an unexpected simultaneous reload of our edge devices in Cardiff, Glasgow & Bristol. This resulted in a brief loss of service for directly terminated leased line customers.

Previous investigations suggest this was due to a bug in the IOS software on these devices. We had preemptively loaded new software onto these devices in preparation for a controlled and scheduled reload. These devices are now running the alternative software following this unexpected reload. We will continue to monitor these devices. All services are now restored.

We apologise for any inconvenience this may have caused.