Archive for June 21st, 2018

Emergency Maintenance: DSL

Posted: Thursday, June 21st, 2018 at 14:26 by David Brewis

Thursday 21st June 2018 18:30 – 1900

During the above window we will be completing configuration work on an interconnect to correct throughput issues for a small set of broadband users. As the configuration is applied, users are likely to experience disruption to service for up to one minute.

We apologise for the short notice of this works. Should disruption continue past this window please reboot your router before contacting support.

  1. Steve Lalonde says:

    This work is now complete

Incident: Milton Keynes Broadband

Posted: Thursday, June 21st, 2018 at 11:16 by David Brewis

We have experienced an issue with our DSL platform where broadband users in Milton Keynes experienced slow speeds with packet loss.

Whilst normal service has now been restored we reaching out to the supplier to investigate and understand cause.

  1. David Brewis says:

    Our suppliers continue to investigate, and we expect a response within 10 working days. Please find an interim report here.