Archive for September 4th, 2018

Incident: VoIP

Posted: Tuesday, September 4th, 2018 at 14:16 by Adam Heath

We are aware of a brief interruption to both SIP and Hosted VoIP services at approximately 14:00.  Services appear to be restored but our teams are aware and currently investigating.  We’ll provide further information when this becomes available.

  1. David Brewis says:

    On 04 September 2018 at 13:55 our monitoring systems identified an issue affecting one our media servers resulting in intermittent issues with calls terminating on this node.

    The issue was caused by a loop in logging due to an issue with a call queue’s configuration, this resulted in the media servers logging engine crashing and consuming all threads preventing the ability to serve calls.

    A full review of all other queues has been conducted and no further issues have been identified.

    We apologise for any inconvenience caused by this interruption.