Archive for September 13th, 2018

Incident: Vodafone Circuits

Posted: Thursday, September 13th, 2018 at 14:37 by Jamie Smith

We are currently seeing a number of Vodafone circuits a down. Initial diagnostics indicate the circuits are related to a single Vodafone handoff. Engineers are investigating and engaging with our supplier. Further updates will be provided when available.

  1. Jamie Smith says:

    Services have now been restored to the affected handoff. We are continuing to liaise with Vodafone to determine the cause of this outage

  2. David Brewis says:

    In speaking with Vodafone service teams, we have received confirmation emergency proactive work was conducted to replace a faulty 10G line card to ensure the node was stabilised.

    We do not expect to see further disruption following this work.

Emergency Work: Cardiff.core

Posted: Thursday, September 13th, 2018 at 14:19 by Gurinder Bansal

Friday 14th September 2018 13:00 – 14:00

During the above window we will be adding additional power equipment as an attempt to minimise further impact, whilst our supplier continues to investigate the occasional power disruptions at this location.

No downtime is expected however, all directly connected services should be considered at risk for the duration of this maintenance window.

  1. Gurinder Bansal says:

    This work is now commencing.

  2. Gurinder Bansal says:

    This work is now complete