Archive for September 26th, 2018

Incident: Columbo DSL

Posted: Wednesday, September 26th, 2018 at 11:42 by Adam Heath

We are aware of an issue causing loss of service to DSL circuits which connect to our Columbo node.  Early investigations suggest this may be a BT issue, based off reports that other Service Providers may also be affected.  We’re continuing to investigate with the supplier and will provide further information when we have it.

  1. Adam Heath says:

    BT have confirmed they have an open incident and are in the process of completing diagnostics. They haven’t provided a root cause or estimated time of repair as of yet. We’ll continue to update upon receipt of further information.

  2. Adam Heath says:

    We can see that service was restored on the majority of circuits at approximately 1pm. We are still in correspondence with BT in order to obtain information on the cause, which we will then provide here.