Archive for November 28th, 2018

Planned Maintenance: Glasgow.core

Posted: Wednesday, November 28th, 2018 at 17:24 by Adam Heath

Thursday 6th December 2018 00:01 – 06:00

During the above window we will be replacing with a higher capacity router.

We expect all services currently terminated in this location to have a maximum downtime of 1 hour. Services include: Leased lines, DSL, EWCS, Wholesale handoff and Pseudowires. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues.

All other traffic that would normally route through this location will take alternative paths.

  1. Gurinder Bansal says:

    Due to a 3rd party carrying out essential power works in Edinburgh during the same initial works window, see NOC post: (At Risk: Planned Works – Edinburgh) We will be moving the above planned maintenance window forward to Wednesday 5th December 2018 00:01 – 06:00.

    There is no change to the works taking place but if there are any concerns please feel free to contact our customer support desk.

Incident: Sheffield Broadband

Posted: Wednesday, November 28th, 2018 at 11:17 by Adam Heath

We are aware of an issue currently affecting a number of broadband services in Sheffield.  We are investigating and will update when there is further information to provide.

  1. Adam Heath says:

    Service seems to be restored for a large number of the affected connections.

    We also are in correspondence with BT where we suspect the issue may have been, due to power on our core router and service to other types of connections such as leased lines, remaining throughout.