Archive for April 5th, 2019

Incident: Virgin Media Circuits

Posted: Friday, April 5th, 2019 at 11:36 by Jonathan Clarke

We are currently seeing a number of Virgin Media circuits are down. We are currently speaking with suppliers for further investigation. Further updates will be provided on an hourly basis.

  1. jonathan clarke says:

    Virgin Media has confirmed that a Core failure in London is currently being experienced. Engineers are investigating and attempting to localise the issue. We will update you further when we receive any further updates

  2. jonathan clarke says:

    Suppliers have advised that as of 12:54 alarms have been cleared, the root cause still being investigated by engineers. Although services appear to be connecting now, we would still consider these circuits at risk until advised by Virgin Media.

  3. Jonathan Clarke says:

    Suppliers have advised that the issue had been part of a link on their network causing the drop in connectivity. This link has been swapped and suppliers have marked the incident as resolved.

    We apologise for the inconvenience caused by this issue.