Incident: Talk Talk Circuits

Posted: Tuesday, April 16th, 2019 at 10:16 by David Brewis

Our monitoring has alerted us to a number of Talk Talk circuits that are currently out of service. Our initial diagnostics indicate that the circuits are related to a single handoff point between Talk Talk and us. Our engineers are investigating and are engaged with the supplier. Further updates will be provided via this site. We apologise to any customers that are impacted and want to reassure you that we are working to return full service as soon as possible.

3 Responses to “Incident: Talk Talk Circuits”

  1. david labouchardiere says:

    Our supplier advises they are not seeing any light levels from our hardware at the affected POP. Our NOC team have dispatched an engineer who is en route to the POP for further testing.

    Further updates will be provided when available.

  2. Jamie Smith says:

    An Engineer is currently on site Investigating the root cause of this outage, further updates will be provided as and when they are available

  3. david labouchardiere says:

    Service has been restored following repair by the attending enigneer. Customers are advised to reboot their equipment if they are still experiencing issues prior to contacting us via normal channels.
    We apologise for the inconvenience caused by this interruption.

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