Archive for January, 2020

Emergency Maintenance: GLO4-rtr-1.core

Posted: Wednesday, January 29th, 2020 at 18:17 by Adam Heath

Thursday 30th January 2020, 03:00 – 04:00

During the above window we will be performing emergency maintenance on the above device under recommendation of our vendor after errors are being seen.  All circuits connected to this device will experience a service disruption whilst a reload of a card takes place.  We are not expecting the disruption to service to last any more than 10-15 minutes, however, the window is required so that any necessary pre and post change checks can be performed.

We will update upon completion.

  1. Aiden Spencer says:

    This has now been completed

Incident: Kirklees

Posted: Tuesday, January 28th, 2020 at 11:00 by Daniel Jones

We are currently aware of an issue affecting circuits within the Kirklees area. There are ongoing investigations in relation to this issue and we will keep you informed of progress.

  1. Daniel Jones says:

    Services have now been restored. We are still investigating the root cause.

Incident: VoIP calls

Posted: Thursday, January 23rd, 2020 at 11:43 by david labouchardiere

We have been made aware that one of our VoIP upstream carriers has seen a drop in call volumes and has raised an incident to investigate further. This will affect calls on hosted and sip only accounts. We will provide further updates once they become available

  1. david labouchardiere says:

    Our upstream carrier has implemented a fix in relation to this incident and are monitoring to confirm if the issue is resolved.

Planned Maintenance: pwanstack.wolv6.edge

Posted: Wednesday, January 15th, 2020 at 14:16 by Jamie Smith
Thursday 30th January 2020 00:00 – 03:00 

During the above window we will be carrying out service affecting maintenance on our PWAN edge device located in our Wolverhampton Data Center.

We expect all services terminated on this device to have a maximum downtime of 3 hours. Services include PWAN firewalls, PWAN co-location and psuedowires terminated into customer PWAN solutions.

  1. Jamie Smith says:

    This work is now starting

  2. Jamie Smith says:

    Work has now been completed.

Incident: Edinburgh

Posted: Tuesday, January 14th, 2020 at 09:45 by David Brewis
We are currently aware of an issue affecting circuits within the Edinburgh area. There are ongoing investigations in relation to this issue and we will keep you informed of progress.
  1. David Brewis says:

    Investigations highlight this only impacted leased line services in Edinburgh. We are starting to see services restore as we continue investigations to find the root cause.

  2. David Brewis says:

    After a state of monitoring all services restored and remained stable by 10:15. We apologise for any inconvenience this caused.

Incident: camb.core

Posted: Thursday, January 9th, 2020 at 10:20 by Jordan Coleman

We have experienced a brief loss of connectivity to our equipment at our Cambridge PoP. Engineers are currently investigating, updates to follow as soon as available.