Incident: BT Edinburgh
Posted: Wednesday, August 12th, 2020 at 08:57 by David Brewis
A major incident has been declared by BT for an exchange in Edinburgh impacting broadband and ethernet services.
Loss of service is a result of water ingress into the location. The emergency command centre is onsite with majority of water removed, with engineers ensuring safe to enter to continue investigations and restore services as soon as possible.
Further updates will be provided.
Engineers remain on site with a plan in place, working to attempt to restore service. Equipment continues to remove remaining water with spare hardware and cabling on site and on route.
Next update to follow by 13:30
Water has been removed from the building and clean up is in progress. Cables have been reconnected providing restoration steps with testing being carried out.
Works will continue on site ensuring the location is secure and no further risk.
Next update to follow by 15:30
Sessions appear to have returned from around 13:30 and we will continue to monitor our network equipment and the progress of clean up activities.
No further updates to follow unless further disruption is caused by these activities as the incident is now resolved. If you experience a loss of service please call into the helpdesk following a reboot of your equipment.