Archive for August, 2020

Telehouse Migrations

Posted: Tuesday, August 11th, 2020 at 14:19 by Iain Beveridge

From Wednesday 12th August 2020 19:00 – 02:00, Nightly until Friday 14th August 2020.

Due to the Telehouse Metro data centre closing, there is an ongoing project to migrate all Vodafone provided services to a new handoff location at Equinix Slough.

A maintenance window is scheduled nightly from 19:00 until 02:00 the following morning, customers will experience a single 30 minute outage whilst their individual circuit’s configuration is migrated and tested.

If you require any additional information, please contact the Service Desk at

Incident: Virgin Media leased lines

Posted: Monday, August 10th, 2020 at 17:14 by Jonathan Clarke

We are currently seeing a number of Virgin Media leased line circuits as down. We are currently in correspondence with suppliers for diagnostics.

Further updates will be provided when available.

  1. Jonathan Clarke says:

    We can see that the circuits have now reconnected, We would advise rebooting equipment if the issue remains. Diagnostics are still being performed to ascertain why this drop occurred.

    Further updates will be provided when available.

  2. Jonathan Clarke says:

    Following further diagnostics and reports, we can see the circuits have reconnected, however, some circuits are unable to break out.

    We are continuing to investigate this and we will update you again when we have any further information.

  3. Jonathan Clarke says:

    Suppliers has confirmed that they are suffering with packet loss on their link that provides for the circuits having breakout problems.

    This is being investigated by Virgin Media and we are now awaiting an update from them.

    Further updates will be provided when available. We appreciate your patience regarding the fault.

  4. Jonathan Clarke says:

    Suppliers has confirmed an engineer attended site and resolved issue with the packet loss, they are monitoring the connection, however, believe this to be resolved.

    We are now awaiting restoration confirmation and we can update you. We apologise for the inconvenience cause to you and your customers.

  5. Chris McDonald says:

    Virgin Media have confirmed that service is fully restored. There was a card failure and their engineer has been to site to replace the faulty card.

Planned Maintenance: Santander, Milton Keynes MK9 1AA Network Diversion

Posted: Tuesday, August 4th, 2020 at 15:44 by Iain Beveridge

13/08/2020 22:00 – 14/08/2020 06:59

During the above window, please be aware that we are carrying out some essential planned maintenance at Milton Keynes MK9 1AA.

The work is a Network Diversion and customers will experience an outage during the maintenance window.