Archive for November 6th, 2020

DSL Packet Loss

Posted: Friday, November 6th, 2020 at 10:55 by jbiddulph

We are aware of a wide-spread packet loss issue following an outage instance that occurred last night. This is being thoroughly investigated for a resolution for as soon as possible.

Further updates will follow as and when they become available and we apologise for any inconvenience caused.

  1. jbiddulph says:

    Investigating this further we have confirmed the issue is nationwide.

    Unfortunately, we have no further specific details on this, however, at this moment in time we are continuously working towards the incident resolution.

    Further updates will follow when available.

  2. mpurcell says:

    Further to our last update.

    Due to the unplanned outage last night we are experiencing issues. As a result all traffic has been routed through an alternative BGP route and is subsequently causing congestion on this secondary route. We are currently in conversation with a supplier to establish whether or not we can bring this primary route back online. Despite this we are seeing that services are restored, but with issues.

    Further updates will be made available as soon as we have them.

  3. jbiddulph says:

    At this moment in time, contact with the supplier is still currently underway to establish whether we can bring the primary route back online.

    We treating this with the highest priority that we can to restore complete service to all services affected, and apologise for the inconvenience caused so far.

    Further updates will follow as soon as they are available.

  4. Jamie Smith says:

    Emergency Work

    14:00 – 16:00 6/11/2020

    Due to the ongoing issues being observed on the DSL platform causing heavy packet loss, NOC engineers will soon be carrying out remedial work.

    All broadband users should be considered at risk for the duration of this work.

    We apologize for any inconvenience and further updates to be provided.

  5. Jamie Smith says:

    This work has now been completed. We will continue to monitor the DSL platform.

    Any users still experiencing residual issues are advised to reboot the equipment prior to contacting the support desk.

    Once again we apologize for any inconvenience caused by the issue.