Archive for November 28th, 2020

Portsmouth outage – 28/11/2020

Posted: Saturday, November 28th, 2020 at 16:17 by Lucy Jordan

We are currently aware of an incident affecting leased line connections in the Portsmouth area. This is being looked into by our NOC team and engineers are on site to try and resolve this as soon as possible.
Further updates will follow as and when they become available and we apologise for any inconvenience caused.

  1. Lucy Jordan says:

    This is still being investigated. However, we expect a Nokia engineer on site at approx 18:45 this evening and a replacement card will hopefully help to resolve the issue. Further work is ongoing with the current engineer on site, to try and restore links in the meantime.

  2. jbiddulph says:

    We are currently still awaiting a part to be delivered so we can restore complete service. This was unfortunately delayed and is due to arrive for 9:30PM. Since the previous engineer has had to be relieved due to working on this issue since 8AM, we are also dispatching a new engineer to help fix the fault.

    In the meantime, we are continuously working on trying to restore this remotely. A further update will follow promptly when available.

  3. jbiddulph says:

    All Services should now be restored. We are seeing the core device that was offline for this to now be online.
    A full RFO will be provided at a later time to advise of the fault cause, and fix. If you have any further issues, we advise to fully re-boot all services.