Incident: Vodafone leased lines

Posted: Tuesday, November 3rd, 2020 at 10:24 by david labouchardiere

We are currently aware of an incident affecting Vodafone leased lines. We are engaging with the supplier to investigate and further updates will be provided ASAP

6 Responses to “Incident: Vodafone leased lines”

  1. david labouchardiere says:

    The supplier is currently investigating the issue but confirm they are seeing their hardware at the affected hub as down. We will provide a further update in the next hour.

  2. david labouchardiere says:

    The supplier is still investigating this issue, they are now in the process of raising a field engineer to troubleshoot the affected hardware. We will provide a further update in the next hour

  3. david labouchardiere says:

    Engineer resources are en route to the affected POP with an ETA of 14:00

  4. david labouchardiere says:

    Engineer is now on site and investigations have begun

  5. david labouchardiere says:

    Supplier engineer is continuing to work on the issue with replacement parts expected to arrive on site at 15:30

  6. david labouchardiere says:

    We are seeing services coming back up following a reload of the affected hardware on site. Please ask any affected customers to power cycle their hardware on site if they continue to experience issues.

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