Friday 6th of November 20:00 – Monday 9th November 06:00
During the above window as small number of circuits provided to us by Virgin Media are at risk while Virgin conduct work to resplice a section of fibre due to a location closure. No circuit will be down for the entirety of the window and any that are effected are estimated to only be down for 30 minutes to a maximum of 4 hours.
The supplier is currently investigating the issue but confirm they are seeing their hardware at the affected hub as down. We will provide a further update in the next hour.
The supplier is still investigating this issue, they are now in the process of raising a field engineer to troubleshoot the affected hardware. We will provide a further update in the next hour
Engineer resources are en route to the affected POP with an ETA of 14:00
Engineer is now on site and investigations have begun
Supplier engineer is continuing to work on the issue with replacement parts expected to arrive on site at 15:30
We are seeing services coming back up following a reload of the affected hardware on site. Please ask any affected customers to power cycle their hardware on site if they continue to experience issues.