Saturday 1st July 2023 02:00 – 04:00
During the above window, we will be carrying out a reboot of our core router in Telehouse London. This is required to address a memory issue observed on the device. All directly connected services will experience an outage of up to 20minutes. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.
We apologise in advance for any inconvenience caused
Friday 23rd June 23:00 – Saturday 24th June 03:00
During the above window, we will carry out an emergency software upgrades on our core router at Preston Telephone Exchange off the back of a Major Incident affecting the device on 21/6/23. All directly connected services will experience a number of outages of up to 60 minutes in total however the full duration of the window should be accounted for. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.
Wednesday 21st June 00:00 – 06:00
During the above window, we will carry a software upgrades on our core router at Equinix, Manchester. This is required to address a suspected bug, affecting BGP functionality. All directly connected services will experience a number of outages of up to 30 minutes in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.
We apologise in advance for any inconvenience caused.
Wednesday 21st June 00:00 – 06:00
During the above window, we will carry out software upgrades on our core router at Stepney Green Exchange, London. All directly connected services will experience a number of outages of up to 30 minutes in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.
We apologise in advance for any inconvenience caused.
Saturday 10th June 2023 00:00 – 02:00
During the above window, we will be carrying out a reboot of our core router in Manchester. This is required to address a memory issue observed on the device. All directly connected services will experience an outage of up to 15 minutes. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.
We apologise in advance for any inconvenience caused
Wednesday 7th June 2023 23:00 – Thursday 8th June 2023 01:00
Following on from the previous notifications of BGP process restarts on some network devices, we will carrying out the same work on the following infrastructure: bir16-rtr-1, gla945-rtr-1, lon53-rtr-1, lon54-rtr-1 and pb1244-rtr-1. This will result in a brief outage for IP customers who terminate on these devices. BGP Sessions are expected to automatically re-establish after the process restart. Any users that remain down following the work may need to reboot their Customer Premises Equipment to restore connectivity.
Tuesday 6th June 2023 22:00 – Tuesday 6th June 2023 23:00
During the above window, we will be carrying out a restart of the BGP process due to a software bug encountered on this device. This will result in a brief outage for IP customers who terminate on this device. BGP Sessions are expected to automatically re-establish after the process restart. Any users that remain down following the work may need to reboot their Customer Premises Equipment to restore connectivity.
The maintenance window was cancelled
Friday 2nd June 2023 23:00 – Saturday 3rd June 2023 00:00
During the above window, we will be carrying out a restart to the BGP process due to a software bug encountered on these devices. This will result in a brief outage for IP customers who terminate on this device. BGP Sessions are expected to automatically re-establish after the process restart. Any users that remain down following the work may need to reboot their Customer Premises Equipment to restore connectivity.
Wednesday 14th June 00:00 – 06:00
During the above window, we will carry out software upgrades on our core router at Peterborough Central Exchange. All directly connected services will experience a number of outages of up to 30 minutes in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.
We apologise in advance for any inconvenience caused.
Wednesday 7th June 00:00 – 06:00
During the above window, we will carry out software upgrades on our core router at Glasgow Central Exchange. All directly connected services will experience a number of outages of up to 30 minutes in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.
We apologise in advance for any inconvenience caused.
This work has been cancelled, and will be rescheduled.