Archive for the ‘News’ Category

Planned Engineering Work: DSL transfer to IPStream Connect

Posted: Tuesday, December 23rd, 2008 at 10:55 by Neil Watson

Throughout January 2009 we will be transferring DSL based connections over to the new IPStream Connect platform. This platform has several benefits over the existing IPStream Central approach, including greater flexibility in relation to bandwidth management and an increased number of interconnects. The transfer will take place on a realm by realm basis and will be closely managed by both Entanet and BT. Users should not experience any loss of service or service degradation during the transfer as existing connections will continue to work on the IPStream Central platform until the user re-authenticates. At this point the connection will be transferred automatically over our IPStream Connect platform. All other features of the products remain the same, including potential line speeds, interleaving status etc.

  1. Neil Watson says:

    Further to the above post, we will be moving the main realms of and along with several other minor realms tomorrow. The transfer will be closely monitored by both BT and Entanet to ensure a smooth transition. Users should suffer no disruption as the changes only take effect as they re-authenticate.

Changes to distribution of ADSL users

Posted: Thursday, November 27th, 2008 at 11:32 by Neil Watson

In order to address some of the issues seen recently with an imbalance on our Central Pipes, we are making improvements to the method of distributing users between LNS equipment. These changes will enable us to better balance the pipes through the day to day re-connections that take place, which in turn will lead to an improved customer experience for all users. One of the disadvantages of such as system however, is that it removes the ability for end users to be able to see which Central Pipe they are currently connected to, as specific LNS equipment cannot be tied to an individual central.

Whilst it has been a difficult decision to make, we have decided to make these changes as the loss of information would have happened on the switch to the upcoming IPStream Connect product, which is expected for Q1 of 2009. These changes have been introduced to a small number of devices and will continue to be rolled out in the coming days.

  1. Neil Watson says:

    We appreciate the user feedback we’ve received regarding these changes, and are happy to be able to inform you that there is now an alternative method for determining which Central Pipe you are now connected to. An RSS feed is available which presents the information to you – the link for the feed is:

    Please replace username with your full username, including the realm (ie.

Additional DSL Capacity

Posted: Thursday, September 11th, 2008 at 14:56 by Neil Watson

We have requested that a further 155 segment of DSL capacity be lit on Central 6, we expect this to be made live within the week. We are also happy to inform you that we will be introducing two new 622 Central Pipes ( 7 and 8 ) with an expected live date of the 01st October 2008. 

  1. Steve Lalonde says:

    Additional 155 of capacity on central 6 is now online.

Central Capacity

Posted: Wednesday, July 2nd, 2008 at 10:55 by Steve Lalonde

BT have just confirmed that an additional segment on Central 6 is now active.

Change of LNS names

Posted: Monday, June 2nd, 2008 at 18:43 by Neil Watson

The LNS routers are currently known via an customer friendly name e.g. elm and larch, our internal automated systems however use a simplified version. Due to the need for automated updates and reverse DNS, we will be changing the customer facing names to match the internal ones. The new list of names can be found here. Apologies for the short notice.

Cardiff 21CN Interconnect and Stoke Pop

Posted: Friday, May 23rd, 2008 at 18:01 by Steve Lalonde

We have today finished the installation of the Cardiff 21CN interconnect, we expect the first users to be live on Wednesday. Stoke pop has also completed today.

Additional Central Capacity

Posted: Monday, April 7th, 2008 at 17:15 by Steve Lalonde

We have today ordered additional capacity for central 5, ETA is Friday 11-04-2008.

  1. Steve Lalonde says:

    Latest update from BT is – The target completion date is 14/04/2008 (5 working day lead-time).

    So looks like we might have to wait until Monday to get the extra capacity. It is still possible it will happen before the weekend, BT have managed this on several occasions in the past when we placed upgrade orders late on a Monday.

  2. Steve Lalonde says:

    BT finally notified us the work was finished at 12:26 today.

Additional Capacity Live

Posted: Thursday, February 14th, 2008 at 13:31 by Steve Lalonde

Good News!

BT have enabled the next 155 megabits of capacity on central 5 a day early. problems

Posted: Thursday, February 14th, 2008 at 00:17 by Steve Lalonde

As some of you will have noticed the site disappeared tonight, this was down to a server fault.

From the info I have it looks like 1 of the scripts that feeds data to got stuck in a loop and used up all the memory and all the swap space, that made everything grind to a halt and the database server crashed.

I’m going to put a wrapper round the script that looks to be the culprit to stop it running more than 1 copy at a time, that should prevent it happening again.

The server had been up for 119 days  (thats not a long time for a FreeBSD box)

Central Pipe Balance

Posted: Wednesday, February 13th, 2008 at 11:03 by Neil Watson

Following on from last night’s maintenance work carried out by BT, we are now seeing an imbalance in the utilisation of the pipes. Unfortunately as BT will not supply a method of session steering we are unable to direct traffic to the under utilised pipe. We recommend that any users experiencing packet loss, reconnect to achieve better performance. We will also undertake some rebalancing work which may involve users being disconnected for a very short period of time. Please note that customers that take our PWAN service will not be disconnected. We apologise for any problems that this imbalance will cause.