Saturday 14/10/2023 06:00 – 23:00

Our colocation provider Interxion has notified us of critical power works that they will be carrying out on the above date.

The work carried being carried out will result in the B-Feed to the suite being isolated for the duration of the maintenance window while upgrade work is carried out.

This work is remedial action by the colocation provider due to the power events that occured within the datacenter 14/9/2022.

Efforts have been carried out to minimze disruption to services and devices within our suite. A Cityfibre/Entanet engineer will be on site on the day of the maintenance as a precuation.

We apologise for the late notification regarding this work being carried out.

Tuesday 17/10/2023 22:00 to Wednesday 18/10/2023 06:00 2023

During the above window, we will carry out software upgrades on our core router at Telehouse East. All directly connected services will experience a number of outages of up to 4 hours in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.

Tuesday 10/10/2023 22:00 to Wednesday 11/10/2023 06:00 2023

During the above window, we will carry out software upgrades on our core router at Telehouse North. All directly connected services will experience a number of outages of up to 4 hours in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.

Tuesday 26/09/2023 22:00 to Wednesday 27/09/2023 06:00 2023

During the above window, we will carry out software upgrades on our core router at Equinix LD8. All directly connected services will experience a number of outages of up to 4 hours in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.

Tuesday 19/09/2023 22:00 to Wednesday 20/09/2023 06:00 2023

During the above window, we will carry out software upgrades on our core router at Equinix LD5. All directly connected services will experience a number of outages of up to 4 hours in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.

Wednesday 13th September 2023 00:00 – 01:00

During the above window, we will disable TLAN on our edi531-olt-1 access node. This is required to resolve an ongoing issue, presenting as packet loss and intermittent drops for a high number of users on the node.

Any users who continue to observe any connectivity problems following the work are advised to reboot all B end equipment prior to raising a fault with our service desk.

Tuesday 05/09/2023 22:00 to Wednesday 06/09/2023 06:00 2023

During the above window, we will carry out software upgrades on our core router at Wolv6 (VeloxServ). All directly connected services will experience a number of outages of up to 4 hours in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work. We apologise in advance for any inconvenience caused.

Tuesday 22nd August 22:00 – Wednesday 23rd August 06:00 2023

During the above window, we will carry out software upgrades on our core router at Bristol Telephone Exchange. All directly connected services may experience a number of outages of up to 4 hours in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.

We no longer need the authoritative DNS servers in the following list, they will be shutdown on Monday 25th September 2023 at 09:00 BST

IPv4:

• 195.74.96.20
• 195.74.96.34
• 195.74.96.35
• 195.74.96.173

IPv6:

• 2001:4d48:face:a::b
• 2001:4d48:face:b::b
• 2001:4d48:face:c::b
• 2001:4d48:face:2::b

We have noticed a very small number of customers are using these servers as caching resolvers, we ask customers who have changed their DNS from the defaults provided during authentication to check their settings and remove any references to the above IP addresses before the shutdown date.

Our usual DNS caching resolvers are unaffected by the shutdown and are listed here for reference.

IPv4:

• 195.74.102.146
• 195.74.102.147
• 195.74.113.58
• 195.74.113.62

IPv6:

• 2001:4d48:face:1::b
• 2001:4d48:face:4::b
• 2001:4d48:face:7::b
• 2001:4d48:face:9::b

Tuesday 15th August 22:00 – Wednesday 16th August 06:00 2023

During the above window, we will carry out software upgrades on our core router at Columbo House, London. All directly connected services may experience a number of outages of up to 4 hours in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.