Posts Tagged ‘Newcastle’

Planned Work: Broadband Upgrades

Posted: Tuesday, November 27th, 2018 at 17:22 by Steve Lalonde

Wednesday 5th December 2018 00:00 – 06:00


During the above window broadband users connected via Wolverhampton and Newcastle interconnects will be disconnected to reconnect via higher capacity interconnects. The time per user to reconnect will usually be less than 10 minutes, if your connection does not re-establish in 10 minutes it may be necessary to reboot your router.

Users on Wolverhampton and Newcastle interconnects that reconnect before the maintenance will reconnect on the new higher capacity interconnects.

  1. David Wheeler says:

    This work is now commencing.

  2. David Wheeler says:

    This work is now completed.

Incident: Newcastle WBC

Posted: Sunday, October 29th, 2017 at 08:17 by Adam Heath

Engineers are currently investigating an issue causing a loss of service for DSL connections served by the Newcastle WBC node.

Further updates will be provided as and when they become available.

  1. Jake Turner says:

    Investigations concluded that there were no issues on the Entanet network and so this incident was raised to BT Wholesale. BT have since advised that there was an incident causing loss of resilience and whilst this shouldn’t have been service affecting, they did see a blip this morning. The majority of sessions reconnected just before 09:00.

Planned work:

Posted: Thursday, January 7th, 2010 at 12:56 by Steve Lalonde

Friday 15th Jan 2010, 03:30hrs – 04:00hrs

During the maintenance window above the IOS on the router will be upgraded to resolve some configuration issues. This software upgrade will require a reboot of the router which should take approx 10 minutes to complete, during which all directly connected customers will lose connectivity.

Traffic that would normally be routed through this equipment will route via alternate paths.

  1. Steve Lalonde says:

    This work was completed successfully.

Outage: Newcastle to Leeds

Posted: Wednesday, December 30th, 2009 at 17:55 by Adam Heath

The  link between Newcastle and Leeds is currently down. A fault has been raised with our provider and they have confirmed they are dealing with an incident between York and Middlesbrough and updates will be made as and when they are available. Traffic usually on this route is using an alternative path, there may be a small increase in latency due to the change in routing.

  1. Phil Davies says:

    Our provider has confirmed that a fiber break has been identified in York and engineers are on route for further investigation.

  2. Phil Davies says:

    Service was restored at 4.15am and the provider has confirmed this fault has now been closed off.