Posts Tagged ‘DSL’

Planned Maintenance: DSL Platform

Posted: Tuesday, June 12th, 2018 at 16:39 by David Brewis

Wednesday 20th June 2018 01:00 – 06:00

During the above maintenance window we will be completing configuration changes identified during a previous maintenance. This work will allow for metrics to be placed on the broadband traffic facilitating the direction of traffic to be steered dependent on where best suited.

Once these works are completed, broadband traffic will be steered away from Entanet’s DSL platform in Telehouse to Interxion, with sessions monitored to evaluate the failover. After confirmation sessions have fully migrated, the DSL platform will be steered away from Interxion to Telehouse allowing to test the other direction. Once sessions have fully migrated over, resiliency will be restored across both locations.

No downtime is expected however DSL customers should be considered at risk for the duration of the window.

  1. Ming-Yu Hsieh says:

    This work is now complete.

Planned Maintenance: DSL Platform

Posted: Thursday, May 31st, 2018 at 13:42 by David Brewis

Thursday 7th June 2018 01:00 – 06:00

During the above maintenance window we will be fully diversifying the DSL platform, allowing for metrics to be placed on the broadband traffic. This work will facilitate the direction of traffic dependent on where best suited, allowing for failover and as an enabler for planned engineering works.

Once these works are completed, broadband traffic will be steered away from Entanet’s DSL platform in Telehouse to Interxion, during which, sessions will be monitored to evaluate the failover. Once confirmed the sessions have migrated, work will be completed to restore resiliency in Telehouse.

No downtime is expected however DSL customers should be considered at risk for the duration of the window.

  1. Gurinder Bansal says:

    During this maintenance window, we completed the configuration changes we set out to change, however we encountered some unforeseen issues. This prevented us from steering traffic away from Telehouse. As a result, resiliency in Telehouse was not restored.

    Another maintenance window will be scheduled to complete both works at a later date.

Planned Maintenance: DSL Platform

Posted: Monday, April 30th, 2018 at 09:06 by Richard Partridge

Friday 4th May 2018 00:01 – 06:00

During the above window we will be carrying out work to improve resilience of the DSL platform. No downtime is expected however DSL customers should be considered at risk for the duration of the window.

  1. Ming-Yu Hsieh says:

    This work is now complete.

Incident: Newcastle WBC

Posted: Sunday, October 29th, 2017 at 08:17 by Jake Turner

Engineers are currently investigating an issue causing a loss of service for DSL connections served by the Newcastle WBC node.

Further updates will be provided as and when they become available.

  1. Jake Turner says:

    Investigations concluded that there were no issues on the Entanet network and so this incident was raised to BT Wholesale. BT have since advised that there was an incident causing loss of resilience and whilst this shouldn’t have been service affecting, they did see a blip this morning. The majority of sessions reconnected just before 09:00.

Planned Maintenance: Cardiff

Posted: Monday, September 18th, 2017 at 16:43 by Jake Turner

Tuesday 26th September 2017 00:01 – 06:00

During the above window we will be replacing cardiff.core.enta.net with a higher capacity router.

All services currently terminated in this location will be migrated on to the new hardware. This includes all customer transit, DSL, EWCS, wholesale hand-off and pseudowires terminating at this location.

All other traffic that would normally route through this location will take alternative paths.

  1. Jake Turner says:

    This work is now complete

Planned Maintenance: Stepney Green

Posted: Tuesday, May 16th, 2017 at 13:36 by Mark Yardley

Thursday 25th May 00:01 – 06:00

During the above window we will be performing a software upgrade and a reload of one of our devices at this location. This is expected to take approximately 1 hour, during which time directly connected customers will lose service. All other traffic will remain unaffected.

Affected services include DSL and leased lines terminated in this location.

  1. Mark Yardley says:

    This work is now complete.

Planned Maintenance: Columbo

Posted: Tuesday, May 16th, 2017 at 13:33 by Mark Yardley

Tuesday 23rd May 00:01 – 06:00

During the above window we will be performing a software upgrade and a reload of one of our devices at this location. This is expected to take approximately 1 hour, during which time directly connected customers will lose service. All other traffic will remain unaffected.

Affected services include DSL and leased lines terminated in this location.

  1. Mark Yardley says:

    This work has not been completed this evening and no services have been affected. Further work will be required and a notification will be posted once this has been scheduled.

Planned Maintenance: Slough

Posted: Wednesday, May 10th, 2017 at 17:31 by Mark Yardley

Thursday 18th May 00:01 – 06:00

During the above window we will be performing a software upgrade and a reload of one of our devices at this location. This is expected to take approximately 1 hour, during which time directly connected customers will lose service. All other traffic will remain unaffected.

Affected services include DSL (IPSC and WBC) and leased lines terminated in this location.

  1. Jake Turner says:

    This work is now complete.

Incident: Edinburgh

Posted: Tuesday, March 21st, 2017 at 22:58 by Mark Yardley

We have experienced a loss of power to our equipment located in our Edinburgh PoP. Power has already been restored however some services still remain affected. Engineers are investigating and further updates will be provided when available.

  1. Mark Yardley says:

    A second brief power interruption has been experienced at this location. Engineers are still currently investigating the issue with our colocation provider.

  2. Mark Yardley says:

    Updates from our colocation provider indicate that they have seen power disruption at this location and investigating. Further updates from them are not expected until their engineers have been able to attend site.

    Although power is currently restored at this location and the majority of services appear to be function at this time, they should still be considered at risk until our suppliers can confirm the incident is resolved.

  3. Mark Yardley says:

    We have had confirmation from our colocation provider that the disruption was caused by the failure of the local power supply and the failure of their on site backup generator to take over.

    Our provider is currently on site and installing a replacement generator. As such this location should still be considered at risk until this work is complete. Further updates will be provided when they are available.

Planned Maintenance: Wolverhampton TE

Posted: Thursday, January 26th, 2017 at 10:24 by Mark Yardley

Thursday 2nd February 2016  00:01 – 06:00

During the above window we will be performing a software upgrade and a reload of one of our devices at this location. This is expected to take approximately 15 minutes, during which time directly connected customers will lose service. All other traffic will remain unaffected.

Affected services include DSL (IPSC and WBC) and leased lines terminated in this location.

  1. Mark Yardley says:

    This work is now complete.