Posts Tagged ‘DSL’

Incident: Edinburgh

Posted: Tuesday, March 21st, 2017 at 22:58 by Mark Yardley

We have experienced a loss of power to our equipment located in our Edinburgh PoP. Power has already been restored however some services still remain affected. Engineers are investigating and further updates will be provided when available.

  1. Mark Yardley says:

    A second brief power interruption has been experienced at this location. Engineers are still currently investigating the issue with our colocation provider.

  2. Mark Yardley says:

    Updates from our colocation provider indicate that they have seen power disruption at this location and investigating. Further updates from them are not expected until their engineers have been able to attend site.

    Although power is currently restored at this location and the majority of services appear to be function at this time, they should still be considered at risk until our suppliers can confirm the incident is resolved.

  3. Mark Yardley says:

    We have had confirmation from our colocation provider that the disruption was caused by the failure of the local power supply and the failure of their on site backup generator to take over.

    Our provider is currently on site and installing a replacement generator. As such this location should still be considered at risk until this work is complete. Further updates will be provided when they are available.

Planned Maintenance: Wolverhampton TE

Posted: Thursday, January 26th, 2017 at 10:24 by Mark Yardley

Thursday 2nd February 2016  00:01 – 06:00

During the above window we will be performing a software upgrade and a reload of one of our devices at this location. This is expected to take approximately 15 minutes, during which time directly connected customers will lose service. All other traffic will remain unaffected.

Affected services include DSL (IPSC and WBC) and leased lines terminated in this location.

  1. Mark Yardley says:

    This work is now complete.

Planned Maintenance: DSL core network

Posted: Saturday, July 17th, 2010 at 12:58 by Steve Lalonde

Wednesday 11th August 2010, 00:01hrs – 06:00hrs and
Thursday 12th August 2010, 00:01hrs – 06:00hrs

During the maintenance window above, We will be performing essential maintenance on our DSL network involving software upgrades and changes to the links between the DSL core sites at Interxion and Telehouse adding additional capacity and increasing resilience.

There will be several short (up to approx 15 minutes) outages during this work while routers are rebooted and DWDM equipment is added to the fibre paths between the sites.

We apologise for any inconvenience this may cause.

  1. Steve Lalonde says:

    We have finished the planned work for tonight, all systems are working normally.

    If your service is not working please contact support via the usual channels.