Posts Tagged ‘DSL’

Emergency Maintenance: Glasgow DSL Infrastructure

Posted: Thursday, December 6th, 2018 at 11:22 by Gurinder Bansal

Thursday 6th December 2018 12:00 – 12:15

As part of our proactive monitoring of our network, we are aware of a faulty optic in our Glasgow POP that puts a small number of DSL customers at risk of losing service. As a consequence we will be replacing the faulty optic during the above specified window.

Broadband users connecting to the Glasgow DSL infrastructure will experience a brief drop in connectivity whilst the optic is replaced. Downtime is expected to last no longer than 30 seconds. If your connection does not re-establish in 2 minutes it may be necessary to reboot your router. Our Technical Service Desk will be monitoring all affected connections to ensure that service is restored as soon as possible.

  1. Gurinder Bansal says:

    This work is now complete.

Planned Maintenance: Reboot lns4.inx.dsl.enta.net

Posted: Monday, December 3rd, 2018 at 17:28 by Steve Lalonde

Monday 10th December 2018 03:00 – 06:00

 

During the above window broadband users connected via lns4.inx.dsl.enta.net will be disconnected for a reboot of the device (memory fragmentation) and will connect via alternative equipment.

There are currently only 190 users connected to this device as we have not been sending reconnections to this router for some time.

Users on this device that reconnect before the reboot will avoid the planned works.

  1. Robin Posadas says:

    This work is now commencing.

  2. Robin Posadas says:

    This work is now complete.

Planned Work: Broadband Upgrades

Posted: Monday, December 3rd, 2018 at 15:41 by Steve Lalonde

Monday 10th December 2018 00:00 – 06:00

 

During the above window broadband users connected via Leeds interconnects will be disconnected to reconnect via higher capacity interconnects. The time per user to reconnect will usually be less than 10 minutes, if your connection does not re-establish in 10 minutes it may be necessary to reboot your router.

Users on Leeds interconnects that reconnect before the maintenance will reconnect on the new higher capacity interconnects.

  1. Robin Posadas says:

    This work is now commencing.

  2. Robin Posadas says:

    This work is now complete.

Planned Work: Broadband Upgrades

Posted: Friday, November 30th, 2018 at 16:49 by Steve Lalonde

Friday 7th December 2018 00:00 – 06:00

 

During the above window broadband users connected via Sheffield and Slough interconnects will be disconnected to reconnect via higher capacity interconnects. The time per user to reconnect will usually be less than 10 minutes, if your connection does not re-establish in 10 minutes it may be necessary to reboot your router.

Users on Sheffield and Slough interconnects that reconnect before the maintenance will reconnect on the new higher capacity interconnects.

  1. William George says:

    This work is now commencing.

  2. William George says:

    This work is now complete.

Planned Work: Broadband Upgrades

Posted: Thursday, November 29th, 2018 at 17:49 by Steve Lalonde

Thursday 6th December 2018 00:00 – 06:00

 

During the above window broadband users connected via Peterborough and Preston interconnects will be disconnected to reconnect via higher capacity interconnects. The time per user to reconnect will usually be less than 10 minutes, if your connection does not re-establish in 10 minutes it may be necessary to reboot your router.

Users onPeterborough and Preston interconnects that reconnect before the maintenance will reconnect on the new higher capacity interconnects.

  1. David Wheeler says:

    This work is now commencing.

  2. David Wheeler says:

    The work is now completed.

Planned Work: Broadband Upgrades

Posted: Tuesday, November 27th, 2018 at 17:22 by Steve Lalonde

Wednesday 5th December 2018 00:00 – 06:00

 

During the above window broadband users connected via Wolverhampton and Newcastle interconnects will be disconnected to reconnect via higher capacity interconnects. The time per user to reconnect will usually be less than 10 minutes, if your connection does not re-establish in 10 minutes it may be necessary to reboot your router.

Users on Wolverhampton and Newcastle interconnects that reconnect before the maintenance will reconnect on the new higher capacity interconnects.

  1. David Wheeler says:

    This work is now commencing.

  2. David Wheeler says:

    This work is now completed.

Planned Work: Broadband Upgrades

Posted: Friday, November 23rd, 2018 at 17:06 by David Wheeler

Tuesday 4th December 2018 00:00 – 06:00

During the above window broadband users connected via Milton Keynes and Stepney Green interconnects will be disconnected to reconnect via higher capacity interconnects. The time per user to reconnect will usually be less than 10 minutes, if your connection does not re-establish in 10 minutes it may be necessary to reboot your router.

Users on Milton Keynes and Stepney Green interconnects that reconnect before the maintenance will reconnect on the new higher capacity interconnects.

  1. David Wheeler says:

    This work is now commencing.

  2. David Wheeler says:

    This work is now completed.

Planned Work: Broadband Upgrades

Posted: Friday, November 23rd, 2018 at 17:03 by David Wheeler

Monday 3rd December 2018 00:00 – 06:00

During the above window broadband users connected via Colindale, Columbo and Kingston interconnects will be disconnected to reconnect via higher capacity interconnects. The time per user to reconnect will usually be less than 10 minutes, if your connection does not re-establish in 10 minutes it may be necessary to reboot your router.

Users on Colindale, Columbo and Kingston interconnects that reconnect before the maintenance will reconnect on the new higher capacity interconnects.

  1. Robin Posadas says:

    This work is now commencing.

  2. Robin Posadas says:

    This work is now complete.

Emergency Maintenance: columbo.core

Posted: Tuesday, October 23rd, 2018 at 14:08 by Jamie Smith

Wednesday 24th October 03:00– 06:00

During the above window our supplier will be carrying out essential power works to one of our racks in this location. There will be disruption to services at this location, this includes DSL, Leased lines and Pseudowires terminating at this location. Whilst actual downtime is expected to be no more than 1 hour, the full 3 hours may be required to account for any unforeseen issues.

We apologise for the short notice and any inconveniences this may cause

  1. Jamie Smith says:

    Our supplier has advised that this work has had to be rolled back to the previous state due to an unforeseen fault that occurred with the new equipment once Installed. The supplier engineer has advised they will be liaising with the manufacturer to try and ascertain why this fault occurred.

    This work will need to be re-scheduled in due course.

    Apologies for any inconvenience caused by this.

Emergency Maintenance: Interxion DSL Infrastructure

Posted: Thursday, September 27th, 2018 at 13:38 by Richard Partridge

Thursday 27th September 2018 17:45 – 18:15

During the above window we will be performing a software update and reload of one of the devices within the Interxion DSL infrastructure due to a severe low memory alert, outlined in this post.

Broadband users connecting to the Interxion DSL infrastructure will experience a brief drop in connectivity whilst the device reloads. Downtime is expected to last no longer than five minutes.

  1. Mark Yardley says:

    This work is now commencing.

  2. Mark Yardley says:

    This work is now complete. Any users who have not yet reconnected are advised to reboot their equipment.