Archive for the ‘Planned Work’ Category

Planned Work: Sheffield Metro Migration

Posted: Thursday, November 2nd, 2023 at 08:46 by Jamie Smith

Tuesday 7th November 23:00 – Wednesday 8th November 02:00

During the above window, we will decommission our NNI between she275-rtr-1 and she20-rtr-1. Any services currently terminating at she275 will be migrated to she20, and may experience an outage of up to 1 hour during the window. In the event that any services remain down following the work, we kindly ask customers to reboot their CPE and ONT prior to raising a ticket with our Service Desk.

We apologise in advance for any inconvenience caused.

Planned Work: Bristol Metro Migration

Posted: Thursday, November 2nd, 2023 at 08:43 by Jamie Smith

Monday 6th November 23:00 – Tuesday 7th November 02:00

During the above window, we will decommission our NNI between bri12-rtr-1 and bri165-rtr-1. Any services currently terminating at bri165 will be migrated to bri12, and may experience an outage of up to 1 hour during the window. In the event that any services remain down following the work, we kindly ask customers to reboot their CPE and ONT prior to raising a ticket with our Service Desk.

We apologise in advance for any inconvenience caused.

Supplier Planned Work: Interxion Power Work

Posted: Friday, October 13th, 2023 at 00:22 by Jamie Smith

Saturday 14/10/2023 06:00 – 23:00

Our colocation provider Interxion has notified us of critical power works that they will be carrying out on the above date.

The work carried being carried out will result in the B-Feed to the suite being isolated for the duration of the maintenance window while upgrade work is carried out.

This work is remedial action by the colocation provider due to the power events that occured within the datacenter 14/9/2022.

Efforts have been carried out to minimze disruption to services and devices within our suite. A Cityfibre/Entanet engineer will be on site on the day of the maintenance as a precuation.

We apologise for the late notification regarding this work being carried out.


Shutdown of obsolete authoritative DNS servers.

Posted: Wednesday, August 16th, 2023 at 12:44 by Steve Lalonde

We no longer need the authoritative DNS servers in the following list, they will be shutdown on Monday 25th September 2023 at 09:00 BST

IPv4:

  • 195.74.96.20
  • 195.74.96.34
  • 195.74.96.35
  • 195.74.96.173

IPv6:

  • 2001:4d48:face:a::b
  • 2001:4d48:face:b::b
  • 2001:4d48:face:c::b
  • 2001:4d48:face:2::b

We have noticed a very small number of customers are using these servers as caching resolvers, we ask customers who have changed their DNS from the defaults provided during authentication to check their settings and remove any references to the above IP addresses before the shutdown date.

Our usual DNS caching resolvers are unaffected by the shutdown and are listed here for reference.

IPv4:

  • 195.74.102.146
  • 195.74.102.147
  • 195.74.113.58
  • 195.74.113.62

IPv6:

  • 2001:4d48:face:1::b
  • 2001:4d48:face:4::b
  • 2001:4d48:face:7::b
  • 2001:4d48:face:9::b

Planned Maintenance: man191-rtr-1

Posted: Wednesday, August 2nd, 2023 at 02:52 by Jamie Smith

Tuesday 8th August 2023 00:01 – 06:00

During the above window, we will be replacing our core router at Equinix, Manchester.

All services currently terminated in this location will be migrated on to the new hardware.

Directly connected services will suffer service impact during the maintenance window, services include DIA, DSL, EWCS, wholesale hand-off and pseudowires.All other traffic that would normally route through this location will take alternative paths.

We apologise in advance for any inconvenience caused.

Third Party Planned Works: Virtual1

Posted: Friday, July 22nd, 2022 at 16:39 by Iain Beveridge

Thursday 28/07/2022 00:01  – Thursday 28/07/2022 08:01 

During the above window, third-party supplier Virtual1 will be carrying out some maintenance on their Network. The maintenance will create a outage duration of: 8 hours 0 minutes.

We apologise for any inconvenience this may cause.

Planned Work: BGP Process Restart cardiff.core

Posted: Wednesday, June 1st, 2022 at 11:18 by Jamie Smith

Tuesday 14th June 2022 23:00 – Wednesday 15th June 2022 00:00

During the above window, we will be carrying out a restart to the BGP process due to a problem identified with this device. This will result in a brief outage for customers who terminate on this device. BGP Sessions are expected to automatically re-establish after the process restart. Any users that remain down following the work may need to reboot their Customer Premises Equipment to restore connectivity.

Planned Maintenance: Interxion PDU swap

Posted: Wednesday, May 25th, 2022 at 11:30 by Alistair Patterson

Friday 27th May 2022 00:01 – 02:00

During the above window we will be carrying out a swap of a PDU within rack 1 of our suite in Interxion.

Any Virgin Media circuits provided via Interxion will experience downtime during the above window.

Any BT Openreach circuits supplied via Interxion will be considered at risk for the duration of the above window.

We apologise for any inconvenience this may cause.

Third Party Planned Works: Virgin Media – Software Upgrade on National Infinera Core

Posted: Thursday, April 28th, 2022 at 16:03 by Iain Beveridge

Thursday 5th May 2022 18:00 – Friday 6th May 2022 06:00

During the above window, third-party supplier Virgin Media will be carrying out some maintenance on their Network. The maintenance will create a service outage for no more than 5 minutes.

We apologise for any inconvenience this may cause.

Third Party Planned Works: Virgin Media – Network Maintenance

Posted: Wednesday, March 23rd, 2022 at 11:49 by Jamie Smith

Friday 22nd April 2022 00:01 – 06:00

During the above window, third-party supplier Virgin Media will be carrying out some maintenance on their Network. The maintenance will create a service outage however the outage period should only last for up to 5 hours; however a 6 hour timeframe has been given in the event of any unforeseen circumstances required and any associated none impacting work.

We apologise for any inconvenience this may cause.