Thursday 28/07/2022 00:01 – Thursday 28/07/2022 08:01
During the above window, third-party supplier Virtual1 will be carrying out some maintenance on their Network. The maintenance will create a outage duration of: 8 hours 0 minutes.
We apologise for any inconvenience this may cause.
Tuesday 14th June 2022 23:00 – Wednesday 15th June 2022 00:00
During the above window, we will be carrying out a restart to the BGP process due to a problem identified with this device. This will result in a brief outage for customers who terminate on this device. BGP Sessions are expected to automatically re-establish after the process restart. Any users that remain down following the work may need to reboot their Customer Premises Equipment to restore connectivity.
Friday 27th May 2022 00:01 – 02:00
During the above window we will be carrying out a swap of a PDU within rack 1 of our suite in Interxion.
Any Virgin Media circuits provided via Interxion will experience downtime during the above window.
Any BT Openreach circuits supplied via Interxion will be considered at risk for the duration of the above window.
We apologise for any inconvenience this may cause.
Thursday 5th May 2022 18:00 – Friday 6th May 2022 06:00
During the above window, third-party supplier Virgin Media will be carrying out some maintenance on their Network. The maintenance will create a service outage for no more than 5 minutes.
We apologise for any inconvenience this may cause.
Friday 22nd April 2022 00:01 – 06:00
During the above window, third-party supplier Virgin Media will be carrying out some maintenance on their Network. The maintenance will create a service outage however the outage period should only last for up to 5 hours; however a 6 hour timeframe has been given in the event of any unforeseen circumstances required and any associated none impacting work.
We apologise for any inconvenience this may cause.
Wednesday 23rd March 2022 00:01 – 06:00
During the above window, third-party supplier Virgin Media will be carrying out some maintenance on their Network. The maintenance will create a service outage however the outage period should only last for up to 5 x hours; however an 6 x hour timeframe has been given in the event of any unforeseen circumstances required and any associated none impacting work.
We apologise for any inconvenience this may cause.
Monday 28th March 2022 23:00 – Tuesday 29th March 2022 06:00
During the above window we will be carrying out service affecting upgrades to our PWAN Edge devices located in Interxion. During this window an outage will occur to any PWAN customers who have managed or unmanged firewalls (Standalone & HA), psudowires or cross connects terminating on these devices.
We expect no longer than a 5 minute outage per PWAN however the full duration of the maintenance window should be accounted for.
We apologise for any inconvenience this may cause
Friday 28th January 2022 23:00 – Saturday 29th January 2022 11:00
During the above window the third-party supplier Virgin Media will be carrying out fibre joint swap outs as part of the Poplar site exit work required. The maintenance period should last up to 10 hours and the pre work will take place between 23:00 and midnight. Each Service will have an outage for around 5 minutes
We apologise for the short notice and any inconvenience this may cause.
Friday 17th December 2021 22:00 – Saturday 18th December 06:00
During the above window the third-party supplier Vodafone will be carrying out intrusive testing and reloading their network termination equipment. Some customers handed over in Sov House will experience an outage during the maintenance window
We apologise for the short notice and any inconvenience this may cause.
Tuesday 14th December 2021 00:01 – 04:00
We apologise for the short notice and any inconvenience this may cause.
During the above window we will be carrying out work to add additional capacity to our core network links between the following locations LEC191, NOR340, MK938, PB1353 CB332 LON5, REA282 & SLO2 . We do not expect any impact to services during this time. We will be monitoring all traffic closely to ensure the work has been successful.