Archive for the ‘Planned Work’ Category

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Shutdown of obsolete authoritative DNS servers.

Posted: Wednesday, August 16th, 2023 at 12:44 by Steve Lalonde

We no longer need the authoritative DNS servers in the following list, they will be shutdown on Monday 25th September 2023 at 09:00 BST

IPv4:

  • 195.74.96.20
  • 195.74.96.34
  • 195.74.96.35
  • 195.74.96.173

IPv6:

  • 2001:4d48:face:a::b
  • 2001:4d48:face:b::b
  • 2001:4d48:face:c::b
  • 2001:4d48:face:2::b

We have noticed a very small number of customers are using these servers as caching resolvers, we ask customers who have changed their DNS from the defaults provided during authentication to check their settings and remove any references to the above IP addresses before the shutdown date.

Our usual DNS caching resolvers are unaffected by the shutdown and are listed here for reference.

IPv4:

  • 195.74.102.146
  • 195.74.102.147
  • 195.74.113.58
  • 195.74.113.62

IPv6:

  • 2001:4d48:face:1::b
  • 2001:4d48:face:4::b
  • 2001:4d48:face:7::b
  • 2001:4d48:face:9::b

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Planned Maintenance: man191-rtr-1

Posted: Wednesday, August 2nd, 2023 at 02:52 by Jamie Smith

Tuesday 8th August 2023 00:01 – 06:00

During the above window, we will be replacing our core router at Equinix, Manchester.

All services currently terminated in this location will be migrated on to the new hardware.

Directly connected services will suffer service impact during the maintenance window, services include DIA, DSL, EWCS, wholesale hand-off and pseudowires.All other traffic that would normally route through this location will take alternative paths.

We apologise in advance for any inconvenience caused.

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Third Party Planned Works: Virtual1

Posted: Friday, July 22nd, 2022 at 16:39 by Iain Beveridge

Thursday 28/07/2022 00:01  – Thursday 28/07/2022 08:01 

During the above window, third-party supplier Virtual1 will be carrying out some maintenance on their Network. The maintenance will create a outage duration of: 8 hours 0 minutes.

We apologise for any inconvenience this may cause.

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Planned Work: BGP Process Restart cardiff.core

Posted: Wednesday, June 1st, 2022 at 11:18 by Jamie Smith

Tuesday 14th June 2022 23:00 – Wednesday 15th June 2022 00:00

During the above window, we will be carrying out a restart to the BGP process due to a problem identified with this device. This will result in a brief outage for customers who terminate on this device. BGP Sessions are expected to automatically re-establish after the process restart. Any users that remain down following the work may need to reboot their Customer Premises Equipment to restore connectivity.

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Planned Maintenance: Interxion PDU swap

Posted: Wednesday, May 25th, 2022 at 11:30 by Alistair Patterson

Friday 27th May 2022 00:01 – 02:00

During the above window we will be carrying out a swap of a PDU within rack 1 of our suite in Interxion.

Any Virgin Media circuits provided via Interxion will experience downtime during the above window.

Any BT Openreach circuits supplied via Interxion will be considered at risk for the duration of the above window.

We apologise for any inconvenience this may cause.

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Third Party Planned Works: Virgin Media – Software Upgrade on National Infinera Core

Posted: Thursday, April 28th, 2022 at 16:03 by Iain Beveridge

Thursday 5th May 2022 18:00 – Friday 6th May 2022 06:00

During the above window, third-party supplier Virgin Media will be carrying out some maintenance on their Network. The maintenance will create a service outage for no more than 5 minutes.

We apologise for any inconvenience this may cause.

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Third Party Planned Works: Virgin Media – Network Maintenance

Posted: Wednesday, March 23rd, 2022 at 11:49 by Jamie Smith

Friday 22nd April 2022 00:01 – 06:00

During the above window, third-party supplier Virgin Media will be carrying out some maintenance on their Network. The maintenance will create a service outage however the outage period should only last for up to 5 hours; however a 6 hour timeframe has been given in the event of any unforeseen circumstances required and any associated none impacting work.

We apologise for any inconvenience this may cause.

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Third Party Planned Works: Virgin Media – Network Maintenance

Posted: Tuesday, March 15th, 2022 at 11:10 by Iain Beveridge

Wednesday 23rd March 2022 00:01 – 06:00

During the above window, third-party supplier Virgin Media will be carrying out some maintenance on their Network. The maintenance will create a service outage however the outage period should only last for up to 5 x hours; however an 6 x hour timeframe has been given in the event of any unforeseen circumstances required and any associated none impacting work.

We apologise for any inconvenience this may cause.

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Planned Maintenance: Upgrade to Interxion PWAN Edges

Posted: Monday, March 14th, 2022 at 10:19 by Jamie Smith

Monday 28th March 2022 23:00 – Tuesday 29th March 2022 06:00

During the above window we will be carrying out service affecting upgrades to our PWAN Edge devices located in Interxion. During this window an outage will occur to any PWAN customers who have managed or unmanged firewalls (Standalone & HA), psudowires or cross connects terminating on these devices.

We expect no longer than a 5 minute outage per PWAN however the full duration of the maintenance window should be accounted for.

We apologise for any inconvenience this may cause

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Third Party Emergency Work: Virgin Media – Fibre Joint Swap outs

Posted: Friday, January 21st, 2022 at 14:28 by Iain Beveridge

Friday 28th January 2022 23:00 – Saturday 29th January 2022 11:00

During the above window the third-party supplier Virgin Media will be carrying out fibre joint swap outs as part of the Poplar site exit work required. The maintenance period should last up to 10 hours and the pre work will take place between 23:00 and midnight. Each Service will have an outage for around 5 minutes 

We apologise for the short notice and any inconvenience this may cause.

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