Virgin Media Leased Lines

Posted: August 27th, 2014 at 10:06 by Richard Partridge

We are currently aware of an incident on Virgin Media’s network which is causing a loss of service to several Virgin Media provided leased lines.

Virgin Media are currently investigating and updates will be provided as and when they become available.

  1. Richard Partridge says:

    Virgin Media have identified a problem with one of their core routers in Telehouse and they are continuing their investigation although no ETR is available as of yet.

  2. Richard Partridge says:

    Service appears to have been restored and stable for approximately 10 minutes now however no further information is available from Virgin Media as of yet. The affected circuits should be considered at risk until further information on this incident is available.

  3. Richard Partridge says:

    Service has remained stable and the incident is now considered closed. We are awaiting an incident report from Virgin Media which should be made available to us next week.

Power blip at Telford HQ

Posted: August 26th, 2014 at 16:55 by Neil Watson

We have recently lost power at our Telford Headquarters for approximately 5 minutes. This was due to a high voltage fault in the local area that affected 170 properties. During the failure our backup generators took the load and services remained in operation as normal. Power has now been restored and no further issues are anticipated by the power distributors.

  1. Neil Watson says:

    We have had a further incident of power loss and are again running on back up generator. Sixteen properties remain without power in the area and the expected time for restoration is 21:00hrs.

Planned work: Interxion DSL power feeds

Posted: August 22nd, 2014 at 14:49 by David Derrick

Thu 4 Sep 22:00 to Fri 5 Sep 02:00 BST

During the above maintenance window we will be moving all single fed DSL equipment in Interxion onto a new dual fed power supply. This will involve power cycling a number of LNS and LTS routers which will disconnect any users connected at the time. Sessions will only reconnect to a device which is already on dual power so users should not experience multiple drops.

Users experiencing connectivity issues after the maintenance window has closed are advised to reboot their routers before contacting the support desk.

Planned Work: Interxion PWAN infrastructure

Posted: August 22nd, 2014 at 14:42 by David Derrick

Tue 2 Sep 22:00 to Wed 3 Sep 03:00 BST

During the above maintenance window we will be moving all PWAN equipment in our Interxion site onto a new dual fed power supply. Customers with managed firewalls at that site have been notified separately, other customers should not see any disruption as the main switch has dual power supplies.

Planned Work: Interxion DSL pool

Posted: August 22nd, 2014 at 14:34 by David Derrick

Mon 1 Sep 22:00 to Tue 2 Sep 02:00 BST

During the above maintenance window we will be installing new routers in the LNS and LTS pools in Interxion. These devices are dual powered and will be unaffected by power maintenance work later in the week. No impact to customer connections is expected.

Planned Work: BT Wholesale 21CN DSL Network Upgrades

Posted: August 21st, 2014 at 15:32 by Wayne Hawtin

Engineering work will be carried out in the following areas as part of BT’s 21CN network upgrades.

27/08/14 00:00 – 06:00hrs
Wolverhampton
Leeds

28/08/14 00:00 – 06:00hrs
Wolverhampton

During these windows customers will experience approximately 10 minutes of downtime. We would advise users experiencing connectivity issues after the maintenance window has closed to reboot their router before contacting the support desk.

We apologise for any inconvenience this may cause.

Interxion Power – VoIP Impact

Posted: August 18th, 2014 at 09:51 by Jon Farmer

Further to the post dated 14/8/2014 this is to provide further information on how our VoIP platform will be impacted. The work on the VoIP Platform is scheduled to take place between 00:00 and 05:00 on 2/9/2014.

VoIP Express and VoIP EasyAccess should experience no downtime.

VoIP Enrich customers will receive a loss of both signalling and media capability for a short period of time. It is estimated that the loss of service will not exceed 15 minutes during the above window. If at the close of the window or a comment to this post that the work is complete you find that some VoIP Enrich phones are not working then as a first step reboot the phone before contacting our support team.

  1. Jon Farmer says:

    This work is now completed.

Power Maintenance: Interxion, London

Posted: August 14th, 2014 at 16:21 by David Derrick

Saturday 30 August to Saturday 6 September 2014

We have received advance notice that Interxion will be performing an intrusive upgrade to the power infrastructure in their LON1 datacentre affecting the Entanet suite.

On 30 August, the current non-critical feed will be taken out of service for an extended period of time for the upgrade work. Entanet’s equipment and colocation customers with single power feeds are connected to the UPS backed critical feed and should not be affected. Colocation customers who connect to the non-critical feed will experience total loss of power on that feed for the duration of the work. When the work is complete this feed will be known as the B feed and will have UPS backup.

During maintenance windows from 1 September to 5 September inclusive, all Entanet equipment will be moved onto the new B feed. This will involve interruptions to services including DSL, VOIP, and PWAN. Colocation customers will be contacted directly to arrange moving their power to the new feed during that week.

On 6 September, Interxion will perform the same upgrade work to the critical feed. All equipment remaining on that feed will experience total loss of power on that feed for the duration of the work. When the work is complete this feed will be known as the A feed and will have a separate UPS backup from the B feed.

Detailed maintenance windows for all the above work will be posted closer to the time.

  1. David Derrick says:

    Interxion have advised that the work on the A & B feeds into the Entanet suite has been postponed and will be rescheduled for later in September. They have not confirmed the new dates yet.

    The planned work to move Entanet equipment onto dual fed power switches between 1 September and 5 September will continue as previously announced. This means no further intervention will be required when Interxion’s power work goes ahead.

Power Maintenance: Interxion, London

Posted: August 12th, 2014 at 17:08 by David Derrick

Saturday 16 August 2014 08:00-19:30 BST

During the above maintenance window specialist contractors under the direct supervision of Interxion staff will be performing upgrade work on the HV feed into the LON1 datacentre which contains the Entanet suite.

For the duration of the work the site will be running on the N+1 generators. Entanet’s equipment and colocation customers with single power feeds are connected to the UPS backed critical feed and should not be affected. Customers who are also connected to the direct mains non-critical feed will experience multiple momentary loss of power on that feed.

Emergency Work: BT Wholesale 21CN DSL Network Upgrades

Posted: August 5th, 2014 at 14:37 by Wayne Hawtin

Engineering work will be carried out in the following area as part of BT’s 21CN network upgrades.

07/08/14 00:00 – 06:00hrs
Glasgow

During this window customers will experience approximately 10 minutes of downtime. We would advise users experiencing connectivity issues after the maintenance window has closed to reboot their router before contacting the support desk.

We apologise for any inconvenience this may cause.