At Risk: Milton Keynes

Posted: December 13th, 2017 at 14:26 by Alistair Patterson

We are currently investigating a loss of connectivity between our Milton Keynes and Interxion pops. Initial investigation suggest a supplier issue, a fault has been raised for investigation. Traffic is currently passing across alternative paths, however services terminating at Milton Keynes should be considered at risk due to reduced resiliency.

Updates will be provided when available.

  1. Mark Yardley says:

    Investigation with our supplier is still ongoing. We are continuing to interact with them to get this issue progressed. Again, we will provide more information when available.

  2. This incident have been linked to major cable break near London. Engineers are currently on site to try and rectify the issue. We will provide further updates as they become available.

  3. Richard Partridge says:

    Our supplier has advised that the fibre fault has now been rectified. Service across the affected network link has resumed and full resilience to our Milton Keynes POP has been restored.

  4. Richard Partridge says:

    We’ve just experienced a further loss of service across the same link, again causing a loss of resilience to the Milton Keynes POP.

    Our supplier has advised that despite the fibre break originally being cleared yesterday evening, subsequent problems on the same affected links have been reported. Our supplier already has engineers on route to re-investigate the case and evaluate the original repair. Further updates will be provided as and when they become available.

  5. Although our links are back up and traffic is once again passing over the circuits, they are still being monitored by our supplier and should be considered at risk. There is a possibility of additional maintenance taking place early this morning. Further updates will be provided as and when they become available.

  6. Alistair Patterson says:

    Our supplier has advised that although services are restored, investigations are still ongoing. No further downtime is expected but the links should still be considered at risk until our supplier clears the incident.

    Further updates will be provided when available.

  7. Alistair Patterson says:

    Our supplier has advised that further maintenance is required to clear this issue. As this may be service affecting this will be carried out between 02:00 and 06:00 tomorrow morning. Therefore these links should be considered at risk during this period.

    Updates will follow once we have received confirmation that this work has been completed.

  8. Alistair Patterson says:

    Our supplier has advised that the maintenance last night completed successfully and the fault has now been cleared.

Planned Maintenance: Telford DC3

Posted: December 4th, 2017 at 14:17 by Iain Beveridge

 Tuesday 12th December 2017 00:00 – 06:00 

During the above window we will be tidying the cabling inside our cabinets in preparation for the installation of replacement hardware in the near future.

No down time is expected and all precautions will be taken to avoid any disruption, however during this time any customers within the data centre should be considered at risk.

  1. This has now been cancelled and will be rescheduled at a later date

At Risk: Telford to Wolverhampton

Posted: November 27th, 2017 at 13:35 by Jake Turner

27-Nov-2017 18:00 GMT to 27-Nov-2017 20:00 GMT

During the above window one of our suppliers will be carrying out essential maintenance on equipment located in our Telford Data Centre affecting the link between Telford and Wolverhampton. Whilst actual downtime is expected to be less, the full 2 hrs may be required to account for any unforeseen issues.

This work is not expected to be service affecting, however some customers may see traffic route via alternate paths.

Incident: Cardiff, Glasgow & Bristol Edge Devices

Posted: November 27th, 2017 at 09:32 by Jamie Smith

We have just experienced an unexpected simultaneous reload of our edge devices in Cardiff, Glasgow & Bristol. This resulted in a brief loss of service for directly terminated leased line customers.

Previous investigations suggest this was due to a bug in the IOS software on these devices. We had preemptively loaded new software onto these devices in preparation for a controlled and scheduled reload. These devices are now running the alternative software following this unexpected reload. We will continue to monitor these devices. All services are now restored.

We apologise for any inconvenience this may have caused.

Planned work: VoIP platform

Posted: November 22nd, 2017 at 12:48 by David Derrick

Wed 29 November 2017 08:00-09:00 GMT

During the above window we will be making changes to our VoIP platform to align with changes one of our suppliers will be making. This work has already been proved and our other supplier is unaffected so this is not expected to be customer affecting. No in-progress calls should drop.

  1. David Derrick says:

    This work was completed although it was necessary to restart some processes. Some calls may have dropped due to this. Monitoring indicates that calls are now completing as normal.

At Risk: Telford-dc3.core

Posted: November 20th, 2017 at 14:03 by Iain Beveridge

Tuesday 28th November 2017 23:50 – Wednesday 29th November 2017 06:00 

During the above window we will be tidying the cabling inside our cabinets in preparation of the installation of replacement hardware in the near future.

No down time is expected and all precautions will be taken to avoid any disruption, however during this time any customers directly connected to this core should be considered at risk.

  1. Jamie Smith says:

    This has now been cancelled and will be rescheduled at a later date.

Planned Maintenance: Columbo

Posted: November 15th, 2017 at 15:56 by Jamie Smith

Thursday 23rd November 2017 00:01 – 06:00

During the above window we will be replacing columbo.core.enta.net with a higher capacity router.

All services currently terminated in this location will be migrated on to the new hardware. This includes DSL, EWCS, wholesale hand-off and pseudowires terminating at this location.

All other traffic that would normally route through this location will take alternative paths.

  1. Jake Turner says:

    This work is now complete.

Incident: Interxion

Posted: November 15th, 2017 at 06:41 by Jake Turner

We have just experiencing an unexpected reload of one of our edge devices in Interxion. Connectivity to most services is now restored however investigations are continuing.

Incident: Glasgow Edge Device

Posted: November 13th, 2017 at 16:33 by Jamie Smith

We have just experience an unexpected reload of one of our edge devices in Glasgow. This resulted in a brief loss of service for directly terminated leased line customers. Initial investigations suggest this was a brief power failure. This has been reported to our collocation provider for further investigation.

  1. Jamie Smith says:

    We have just experienced another unexpected reload of this device, please view the below link for an update.
    http://noc.enta.net/2017/11/incident-cardiff-glasgow-bristol-edge-devices/

Incident: Cardiff Edge Device

Posted: November 13th, 2017 at 16:33 by Jamie Smith

We have just experience an unexpected reload of one of our edge devices in Cardiff. This resulted in a brief loss of service for directly terminated leased line customers. Initial investigations suggest this was a brief power failure. This has been reported to our colocation provider for further investigation.

  1. Jamie Smith says:

    We have just experienced another unexpected reload of this device, please view the below link for an update.
    http://noc.enta.net/2017/11/incident-cardiff-glasgow-bristol-edge-devices/