Telehouse-east.core.enta.net

Posted: September 30th, 2014 at 20:15 by Steve Lalonde

We are currently investigating a problem with telehouse-east.core.enta.net

Further updates will follow.

Power Maintenance: Interxion, London

Posted: September 18th, 2014 at 15:22 by David Derrick

Saturday 27 and Sunday 28 September 2014
Following conversations with Interxion management we have been advised that the rescheduled intrusive power upgrade is likely to take place over the above weekend with the non-critical feed being done on Saturday 27 and the critical feed being done on Sunday 28. Please note this is subject to official confirmation and we will post an update with full details when we receive the formal notice from Interxion.

  1. David Derrick says:

    Interxion have now confirmed the schedule for this weekend.

    On Saturday 27 September between 08:00 and 19:30 BST, the current non-critical feed will be upgraded to the new UPS B feed.

    On Sunday 28 September between 08:00 and 19:30 BST the current critical feed will be upgraded to the new UPS A feed.

    In both cases the power is expected to be down for a minimum of 1.5 hours but may be longer. When the power is restored, engineers will check the breakers on our feeds in case any trip when the power returns.

    Entanet’s equipment is all dual fed so we do not expect any outage to our services, however the site should be considered at risk during the maintenance windows.

  2. David Derrick says:

    Interxion have advised that today’s power work has been completed.

  3. David Derrick says:

    Interxion have advised that all the power upgrade work has now been completed.

Power Maintenance: Interxion, London

Posted: September 17th, 2014 at 11:34 by David Derrick

Saturday 20 September 2014 08:00 to 17:30 BST

Today we have received notification that Interxion will be performing the previously postponed intrusive power upgrade work on both critical and non-critical feeds during the above maintenance window.

The following is the notice received:
“All upgrade works will be undertaken by specialist contractors under the direct supervision of Interxion staff.

The works below are planned for Saturday 20th September. The upgrade works will consist of the non-critical electrical supplies being transferred onto new UPS system (feed ‘B’.) Following satisfactory confirmation of the transfer of the Non critical electrical supplies, we plan to transfer the critical loads onto new UPS system (feed ‘A’). Dual corded equipment if wired correctly should not be impacted. However, single corded equipment WILL be impacted.”

Entanet equipment has already been moved to dual fed supplies so will not be affected although the site should be considered at risk during the maintenance window. Colocated customers with single fed equipment will however be affected.

  1. David Derrick says:

    We have been advised that Interxion are postponing the work planned for this weekend. We will post details of the new schedule when we have more details.

Planned Maintenance: Equinix Slough – Installation of new core router.

Posted: September 11th, 2014 at 09:47 by Ming-Yu Hsieh

21:00 Monday 22nd Sept 2014 – 02:00 Tuesday 23rd Sept 2014

During the above window we will be installing additional core router in Equinix Slough.

The new router will be connected to the existing router and core links will be moved to the new routers. Where a core link is being moved traffic will be switched to alternate paths before the link is moved.

 

 

  1. Ming-Yu Hsieh says:

    This work is now complete.

Virgin Media Leased Lines

Posted: August 27th, 2014 at 10:06 by Richard Partridge

We are currently aware of an incident on Virgin Media’s network which is causing a loss of service to several Virgin Media provided leased lines.

Virgin Media are currently investigating and updates will be provided as and when they become available.

  1. Richard Partridge says:

    Virgin Media have identified a problem with one of their core routers in Telehouse and they are continuing their investigation although no ETR is available as of yet.

  2. Richard Partridge says:

    Service appears to have been restored and stable for approximately 10 minutes now however no further information is available from Virgin Media as of yet. The affected circuits should be considered at risk until further information on this incident is available.

  3. Richard Partridge says:

    Service has remained stable and the incident is now considered closed. We are awaiting an incident report from Virgin Media which should be made available to us next week.

Power blip at Telford HQ

Posted: August 26th, 2014 at 16:55 by Neil Watson

We have recently lost power at our Telford Headquarters for approximately 5 minutes. This was due to a high voltage fault in the local area that affected 170 properties. During the failure our backup generators took the load and services remained in operation as normal. Power has now been restored and no further issues are anticipated by the power distributors.

  1. Neil Watson says:

    We have had a further incident of power loss and are again running on back up generator. Sixteen properties remain without power in the area and the expected time for restoration is 21:00hrs.

Planned work: Interxion DSL power feeds

Posted: August 22nd, 2014 at 14:49 by David Derrick

Thu 4 Sep 22:00 to Fri 5 Sep 02:00 BST

During the above maintenance window we will be moving all single fed DSL equipment in Interxion onto a new dual fed power supply. This will involve power cycling a number of LNS and LTS routers which will disconnect any users connected at the time. Sessions will only reconnect to a device which is already on dual power so users should not experience multiple drops.

Users experiencing connectivity issues after the maintenance window has closed are advised to reboot their routers before contacting the support desk.

  1. Steve Lalonde says:

    This work is now complete.

Planned Work: Interxion PWAN infrastructure

Posted: August 22nd, 2014 at 14:42 by David Derrick

Tue 2 Sep 22:00 to Wed 3 Sep 03:00 BST

During the above maintenance window we will be moving all PWAN equipment in our Interxion site onto a new dual fed power supply. Customers with managed firewalls at that site have been notified separately, other customers should not see any disruption as the main switch has dual power supplies.

  1. David Derrick says:

    This work is now complete. All devices appear to be working. Any PWAN customers who notice any problems should contact support with details.

Planned Work: Interxion DSL pool

Posted: August 22nd, 2014 at 14:34 by David Derrick

Mon 1 Sep 22:00 to Tue 2 Sep 02:00 BST

During the above maintenance window we will be installing new routers in the LNS and LTS pools in Interxion. These devices are dual powered and will be unaffected by power maintenance work later in the week. No impact to customer connections is expected.

Planned Work: BT Wholesale 21CN DSL Network Upgrades

Posted: August 21st, 2014 at 15:32 by Wayne Hawtin

Engineering work will be carried out in the following areas as part of BT’s 21CN network upgrades.

27/08/14 00:00 – 06:00hrs
Wolverhampton
Leeds

28/08/14 00:00 – 06:00hrs
Wolverhampton

During these windows customers will experience approximately 10 minutes of downtime. We would advise users experiencing connectivity issues after the maintenance window has closed to reboot their router before contacting the support desk.

We apologise for any inconvenience this may cause.