At Risk: Faraday Core

Posted: February 18th, 2019 at 17:14 by Iain Beveridge

23:30 Wednesday 20th April – 02:00 Thursday 21st April 2019 

After a power check at the above location, an issue has been identified with the power infrastructure. Emergency work will, therefore, take place during the above window where BT will swap out a faulty UPS and ATS within one of our racks.

No downtime is expected however all directly connected services should be considered at risk.

Incident: faraday.core

Posted: February 7th, 2019 at 11:37 by Jamie Smith

We are currently experiencing intermittent power loss to some of our equipment located with the Faraday POP, this is Impacting ethernet services terminated at this location. Engineers are already investigating and the issue has been raised to the colocation provider as well.

Further information will be provided as and when it becomes available.

  1. Gurinder Bansal says:

    Connectivity to services has been restored and engineers are investigating the power infrastructure at this site. No further downtime is expected however all directly connected services should be considered at risk until further update.

Planned Maintenance: birmingham-te.core.enta.net

Posted: February 6th, 2019 at 14:36 by Gurinder Bansal

Friday 15th February 2018 00:01-06:00

During the above window we will be replacing Birmingham-te.core.enta.net with a higher capacity router.

We expect all services currently terminated in this location to have a maximum downtime of 1 hour. Services include Transit, Leased lines, Wholesale handoff and Pseudowires. Whilst actual downtime is expected to be no more than 60 Minutes, the full 6 hours may be required to account for any unforeseen issues.

All other traffic that would normally route through this location will take alternative paths.

  1. Gurinder Bansal says:

    This work is now commencing.

  2. Gurinder Bansal says:

    This work is now complete.

Planned Maintenance: bir.core.enta.net

Posted: February 6th, 2019 at 14:35 by Gurinder Bansal

Thursday 14th February 2018 00:01-06:00

During the above window we will be replacing Bir.core.enta.net with a higher capacity router.

We expect all services currently terminated in this location to have a maximum downtime of 1 hour. Services include Leased lines, Wholesale handoff and Pseudowires. Whilst actual downtime is expected to be no more than 30 Minutes, the full 6 hours may be required to account for any unforeseen issues.

All other traffic that would normally route through this location will take alternative paths.

  1. Gurinder Bansal says:

    This work is now commencing.

  2. Gurinder Bansal says:

    This work is now complete.

Incident: faraday-nexus.dsl

Posted: February 6th, 2019 at 14:13 by Jamie Smith

We have experienced a loss of connectivity to some of our equipment in our Faraday  POP. Engineers are already investigating and initial diagnostics indicate a loss of power to the device. This will have effected a number of Broadband customers.

The device is now back online with sessions reconnecting, If your connection has still  not re-established it may be necessary to reboot your router.

 

Incident: Telford

Posted: February 6th, 2019 at 10:37 by Alistair Patterson

We are currently aware of an issue within our Telford Data Centre affecting connectivity. Engineers are currently investigating, updates to follow as soon as available.

  1. Alistair Patterson says:

    All services have been restored.

    If any further issues are experienced please contact our Support Desk.

    We apologise for the disruption caused by this incident.

Planned Maintenance: sheffield.core

Posted: February 5th, 2019 at 14:42 by Jamie Smith

Tuesday 19th February 2019 00:00 – 02:00

During the above window we will be performing a service effecting software update to this device.

We expect all services currently terminated in this location to have a maximum downtime of 15 minutes. Services Include Leased lines, Transit, and Pseudowires. Whilst actual downtime is expected to be no more than 15 minutes, the full 2 hours may be required to account for any unforeseen issues.

All other traffic that would normally route through this location will take alternative paths.

 

  1. Jamie Smith says:

    This work is now commencing.

  2. Jamie Smith says:

    This work is now complete.

Incident: camb.core

Posted: February 1st, 2019 at 14:19 by Jamie Smith

We are currently experiencing a loss of connectivity to our equipment in our Cambridge POP. Engineers are already investigating. Further updates will be provided as and when they become available.

Incident: Virgin Media circuits

Posted: January 30th, 2019 at 04:38 by Robin Posadas

Our monitoring has alerted our service teams to a number of Virgin circuits that are currently out of service. Our initial diagnostics indicate that the circuits are related to a hub between Virgin and us. Both we and the supplier are currently investigating to provide a solution as soon as possible. Further updates will be provided via this site.

We apologise to any customers that are impacted and want to reassure you that we are working to return full service as soon as possible.

  1. Robin Posadas says:

    Our supplier Virgin has confirmed that services should now be restored.

    We will provide the details of the cause and resolution of the outage once this information is available.

    We apologise for the disruption caused by this incident.

  2. Ryan Berrisford says:

    We have received confirmation from Virgin Media that the incident was caused by a planned network change which inadvertently affected a core link between Entanet International and Virgin Media.

    The incident has been raised into the Service Management team within Virgin Media, who have advised that an audit is taking place to stop this happening in the future.

    We apologise for any inconvenience caused and we’ll follow this through to resolution.

Incident: PWAN DSL

Posted: January 29th, 2019 at 12:57 by Scott Morgan

We are currently aware of a brief drop in connectivity for PWAN DSL tails. Circuits do appear to be re-establishing and we would advise rebooting any circuits that have not automatically reconnected.

Our engineers are investigating the cause of this and will provide updates in due course.

  1. Scott Morgan says:

    Engineers are continuing to investigate the root cause of the brief drop observed earlier today.
    Further updates are expected by approximately 18:00

  2. Scott Morgan says:

    Our engineers have located the underlying issue which caused this brief drop in connectivity and have taken corrective actions to avoid repeat instances.