Telephone System

Posted: June 21st, 2016 at 14:57 by Ryan Berrisford

We are aware of an issue which is affecting our in-office telephone system. Inbound calls into the office are still working but some functionality of the telephone system has been lost. We are already engaged with our suppliers and further updates will follow.

  1. jonathan clarke says:

    Suppliers have advised that this issue is now a major service outage and are still working to resolve the fault as soon as possible. We will advise an update as soon as a further update is available.

  2. jonathan clarke says:

    Suppliers have advised that the issue remains at present and further monitoring and testing is taking place. Suppliers advise they will be in touch again when a further update is available.

  3. Ryan Berrisford says:

    Our suppliers have confirmed that after changes made by their Operations Team, normal service has been resumed. Furthermore our suppliers have confirmed they are carrying out investigations into the root cause of the incident.

    We apologise for any inconvenience caused to our customer base during the incident, and will post more information as it becomes available.

Telephone System

Posted: June 8th, 2016 at 15:32 by Ryan Berrisford

We are aware of an issue with incoming calls into our in-office telephone system. We are currently investigating the issue and further updates will follow.

  1. Ryan Berrisford says:

    Service is now restored and we apologise for any inconvenience caused by this incident.

Planned Maintenance: faraday.core.enta.net

Posted: June 3rd, 2016 at 14:12 by Ming-Yu Hsieh

Tuesday 14th June 2016 0:01 ~ 06:00

During the above window we will be replacing faraday.core.enta.net with a higher capacity router.

All services will be migrated to the new router, we expect downtime of approximately 1 hour during the window.

Affected services are:

  • All customer interconnects ( Transit / EWCS / Wholesale handoff / Pseudowire ) terminating at faraday.core.enta.net
  • IPSC and WBC interconnect

Traffic that would normally be routed through this equipment will be routed via alternate paths.

  1. Ming-Yu Hsieh says:

    This work is now complete.

At Risk: Telehouse East

Posted: May 11th, 2016 at 08:44 by Ming-Yu Hsieh

Thursday 19th May 2016 00:01 – 06:00

During the above window we will be removing old telehouse-east3.router.enta.net.

No down time is expected.

  1. Ming-Yu Hsieh says:

    This work is now complete.

Planned Maintenance: Telehouse-north.core.enta.net

Posted: May 11th, 2016 at 08:44 by Ming-Yu Hsieh

Thursday 19th May 2016 00:01 – 06:00

During the above window we will be replacing telehouse-north.core.enta.net with a higher capacity router. This is a rescheduled maintenance due to an issue caused by hardware failure that occurred on the 15th March 2016.

All services will be migrated to the new router, we expect downtime of approximately 1 hour during the window.

Affected services are:

All customer interconnects ( Transit / EWCS / Wholesale handoff / Pseudowire ) terminating at telehouse-north.core.enta.net
Traffic that would normally be routed through this equipment will be routed via alternate paths

  1. Ming-Yu Hsieh says:

    This work is now complete.

VoIP Enrich Incident

Posted: April 18th, 2016 at 13:39 by Adam Heath

We are aware of a potential problem on the VoIP Enrich platform.  Engineers are currently investigating and we will post further information as it becomes available.

  1. Adam Heath says:

    Our NOC engineers have confirmed that one of the media servers had crashed. They restarted the process and service seems to have been restored.

    Engineers will be investigating the crash log in an attempt to ascertain the cause.

Emergency Maintenance: DSL network

Posted: April 11th, 2016 at 16:12 by Steve Lalonde

Tuesday 12 April 2016 0:00 ~ 8:00

During the above window we will be making some changes to the DSL network to reduce the packet loss some users have been reporting.

The work may cause some users to disconnect/reconnect

No other impact is expected.

  1. Steve Lalonde says:

    This work was completed at approx 8:30

Planned Maintenance: Interxion PWAN Infrastructure Final Phase

Posted: April 11th, 2016 at 10:40 by Ming-Yu Hsieh

Tuesday 19th April 2016 00:01 – 06:00

During the above window we will be migrating customers firewalls on the Interxion PWAN switch to our VPLS platform. Due to the amount of customers on this site, we will be migrating customers in phases, each customer will have downtime of up to 30 minutes during the window.

All affected customers will be contacted by our support team in advance.

  1. Phil Davies says:

    This work is now complete.

Planned maintenance: VoIP media servers

Posted: March 31st, 2016 at 15:31 by Ben Bliss

Thursday 7 April 2016 10:00-15:00

During the above window we will be making additional changes to the media servers on the VoIP system. This is a continuation of the work carried out on the 31st March 2016.

We will work on each server in turn, removing it from the pool and waiting for its calls to complete before performing the work. It will then be tested before returning to the pool and moving on to the next.

Please note that since the system is designed to cope with server failure we do not expect any customer impact from this. In the event of problems we will roll back to the previous state.

  1. Ben Bliss says:

    The work is now complete. Additional maintenance will be needed at a later date, which will be announced shortly.

Planned Maintenance: Interxion PWAN Infrastructure Phase 2

Posted: March 29th, 2016 at 14:55 by Ming-Yu Hsieh

Tuesday 5th April 2016 00:01 – 06:00

During the above window we will be migrating customers firewalls on the Interxion PWAN switch to our VPLS platform. Due to the amount of customers on this site, we will be migrating customers in phases, each customer will have downtime of up to 30 minutes during the window.

All affected customers will be contacted by our support team in advance.

  1. Ming-Yu Hsieh says:

    This work is now complete.