We have lost power the the above router, the data centre staff are aware and are working to restore.

We are currently experiencing some issues with the air conditioning in DC3 in our Telford Headquarters. It appears as though some AC units have lost power, as such we are attempting to maintain the temperature as low as possible until the feed can be restored. We are of course working to restore the system promptly and will update with further information as it becomes available. Naturally we apologise to all of those affected.

BT Openreach are currently carrying out emergency work to repair damaged fibers in the Wolverhampton node of the 21CN network. This impacts any users on exchanges upgraded to 21CN that connect to this node. At present this is a very small number of users. We apologise for the inconvenience and will advise when the service is restored.

We are currently suffering from a hardware failure that is affecting access to many of our internal systems. This failure will impact on the efficiency of our teams in being able to deal with your queries as access to certain information is currently unavailable. We ask that you please bear with us during this period and request your patience when dealing with the teams.

In addition to this partners will not be able to access our Partner Portal and details of customer usage will be affected.

We are working to rectify the situation as quickly as possible and will make a further post when systems are restored.

We are currently experiencing some connectivity issues with xDSL connections, our engineers are looking into this issue as a matter of urgency and will update this post as soon as we have more information.

We have today ordered additional capacity for central 5, ETA is Friday 11-04-2008.

BT will be performing a configuration change on the 21CN platform at approximately 12pm today.

Customers connected to the Wolverhampton exchange will experience a short outage during this work of ~15 minutes.

We have now finished the configuration on the Wolverhampton 21CN interconnect, some trial users are already connected and more will go live in the next few days.

We will be performing a configuration change on the 21CN platform at approximately 3pm today.

Customers connected will experience a short outage during this work of ~10 minutes.

We are currently experiencing a problem with one of the bearers carrying PPC circuits into us, affecting approximately 1/3 of our PPC customers. A fault has been raised with our supplier, further updates will follow as we receive them.