Posted: October 15th, 2014 at 09:54 by Steve Lalonde
Upgrades to power supplies at 20 BT exchanges
Contractors will be replacing the UPS and Auto Transfer Switches to the following schedule
- Mon 20/10/2014 Nottingham
- Tue 21/10/2014 Sheffield
- Wed 22/10/2014 Leeds
- Thu 23/10/2014 Newcastle
- Fri 24/10/2014 Peterborough
- Mon 27/10/2014 Manchester
- Tue 28/10/2014 Preston
- Wed 29/10/2014 Edinburgh
- Thu 30/10/2014 Glasgow
- 3/11/2014 Bristol
- 4/11/2014 Cardiff
- 5/11/2014 Birmingham
- 6/11/2014 Wolverhampton
- 7/11/2014 Milton Keynes
- Mon 10/11/2014 Slough
- Tue 11//11/2014 Stepney Green
- Wed 12/11/2014 Colindale
- Thu 13/11/2014 Columbo
- Fri 14/11/2014 Kingston
- Mon 17/11/2014 Faraday
The work is planned from 08:00 – 18:00 each day.
No downtime is expected, there is a small risk of power loss if the building power fails while the UPS are changed.
Posted: October 14th, 2014 at 16:16 by David Derrick
We have lost connectivity to our equipment in Sheffield. Other traffic will reroute round the outage but services originating or terminating in Sheffield are currently down.
More details will follow when we know what has happened.
Posted: October 14th, 2014 at 11:57 by David Derrick
Wed 22 October 2014 10:30-12:30 BST
During the above window the management system for our Sonicwalls will be upgraded. During this time, customers will be unable to view reports and our support staff will be unable to make changes.
The operation of the appliances themselves will be unaffected and urgent changes can still be made by the NOC team.
Since this is only a point release no loss of data is expected but full backups will be taken should we need to roll back.
Posted: October 9th, 2014 at 14:48 by Wayne Hawtin
We are currently experiencing issues affecting access to many of our internal systems. This failure will impact the efficiency of our teams in being able to deal with your queries as access to certain information is currently unavailable. We ask that you please bear with us during this period and request your patience when dealing with the teams.
In addition to this partners will not be able to access our Synergi Portal.
We are working to rectify the situation as quickly as possible and will make a further post when systems are restored.
Posted: September 30th, 2014 at 20:15 by Steve Lalonde
We are currently investigating a problem with telehouse-east.core.enta.net
Further updates will follow.
Posted: September 18th, 2014 at 15:22 by David Derrick
Saturday 27 and Sunday 28 September 2014
Following conversations with Interxion management we have been advised that the rescheduled intrusive power upgrade is likely to take place over the above weekend with the non-critical feed being done on Saturday 27 and the critical feed being done on Sunday 28. Please note this is subject to official confirmation and we will post an update with full details when we receive the formal notice from Interxion.
Posted: September 17th, 2014 at 11:34 by David Derrick
Saturday 20 September 2014 08:00 to 17:30 BST
Today we have received notification that Interxion will be performing the previously postponed intrusive power upgrade work on both critical and non-critical feeds during the above maintenance window.
The following is the notice received:
“All upgrade works will be undertaken by specialist contractors under the direct supervision of Interxion staff.
The works below are planned for Saturday 20th September. The upgrade works will consist of the non-critical electrical supplies being transferred onto new UPS system (feed ‘B’.) Following satisfactory confirmation of the transfer of the Non critical electrical supplies, we plan to transfer the critical loads onto new UPS system (feed ‘A’). Dual corded equipment if wired correctly should not be impacted. However, single corded equipment WILL be impacted.”
Entanet equipment has already been moved to dual fed supplies so will not be affected although the site should be considered at risk during the maintenance window. Colocated customers with single fed equipment will however be affected.
Posted: September 11th, 2014 at 09:47 by Ming-Yu Hsieh
21:00 Monday 22nd Sept 2014 – 02:00 Tuesday 23rd Sept 2014
During the above window we will be installing additional core router in Equinix Slough.
The new router will be connected to the existing router and core links will be moved to the new routers. Where a core link is being moved traffic will be switched to alternate paths before the link is moved.
Posted: August 27th, 2014 at 10:06 by Richard Partridge
We are currently aware of an incident on Virgin Media’s network which is causing a loss of service to several Virgin Media provided leased lines.
Virgin Media are currently investigating and updates will be provided as and when they become available.
Posted: August 26th, 2014 at 16:55 by Neil Watson
We have recently lost power at our Telford Headquarters for approximately 5 minutes. This was due to a high voltage fault in the local area that affected 170 properties. During the failure our backup generators took the load and services remained in operation as normal. Power has now been restored and no further issues are anticipated by the power distributors.