Planned Work: Broadband (DSL) Bristol WBC

Posted: September 22nd, 2016 at 17:14 by Steve Lalonde

Friday 30th September 2016 00:01-04:00

During the above window we will be migrating all users connected to the following WBC nodes to new equipment.

  • Bristol

Customers will see downtime of approx 5 minutes, however some customers may need to reboot their routers to reconnect.

This is in addition to the existing planned work in the same window.

Planned Work: Broadband (DSL)

Posted: September 20th, 2016 at 12:36 by Steve Lalonde

Friday 30th September 2016 00:01-04:00

During the above window we will be migrating all users connected to the following WBC nodes to new equipment.

  • Sheffield
  • Slough
  • Stepney Green

Customers will see downtime of approx 5 minutes, however some customers may need to reboot their routers to reconnect.

Planned Work: Broadband (DSL)

Posted: September 20th, 2016 at 12:33 by Steve Lalonde

Thursday 29th September 2016 00:01-04:00

During the above window we will be migrating all users connected to the following WBC nodes to new equipment.

  • Nottingham
  • Peterborough
  • Preston

Customers will see downtime of approx 5 minutes, however some customers may need to reboot their routers to reconnect.

Planned Work: Broadband (DSL)

Posted: September 20th, 2016 at 12:30 by Steve Lalonde

Wednesday 28th September 2016 00:01-04:00

During the above window we will be migrating all users connected to the following WBC nodes to new equipment.

  • Manchester
  • Milton Keynes
  • Newcastle

Customers will see downtime of approx 5 minutes, however some customers may need to reboot their routers to reconnect.

Emergency maintenance: VoIP platform

Posted: September 19th, 2016 at 17:18 by David Derrick

Tuesday 20 September 2016 00:01-06:00

During the window above we will be performing emergency maintenance on the back end databases running our VoIP platform.

The work will mostly take place behind the scenes but there may be interruptions to service of up to 30 minutes during the period.

  1. Ming-Yu Hsieh says:

    This work is now complete.

Telehouse East to Stepney Green fibre maintenance

Posted: September 16th, 2016 at 14:31 by Iain Beveridge

24-Sep-2016 07:00:00 GMT to 24-Sep-2016 19:00:00

During the above window one of our fibre suppliers will be carrying out maintenance on our link between Telehouse East and Stepney Green. Whilst the actual downtime is expected to be less, the full 12hrs may be required to account for any unforeseen issues. This work is not expected to be service affecting, however, you may see unusual paths and increase in latency while traffic is automatically rerouted via alternate routes.

Planned Work: Broadband (DSL) Wolverhampton

Posted: September 15th, 2016 at 15:53 by Steve Lalonde

Thursday 22nd September 2016 00:01 – 04:00

During the above window we will migrate all users connected to Wolverhampton WBC interconnects to new equipment.

Customers will see downtime of approx 5 minutes, however some customers may need to reboot their routers to reconnect.

 

  1. Steve Lalonde says:

    This work is now complete.

Planned Maintenance: telford-dc2.core.enta.net

Posted: September 15th, 2016 at 15:35 by Iain Beveridge

Friday 30th September 2016 0:01 – 06:00

 

During the above window we will be adding additional capacity to the router as well as rebooting it for a software upgrade.

There will be outages (up to approx 1 hour ) for users connected to the affected router during this work.

Affected services are:

All customer interconnects ( Transit / EWCS / Wholesale handoff / Pseudowire / Colo ), some leased  line customers connected in our Telford data centre.

Traffic that would normally be routed through this equipment will be routed via alternate paths

Incident: Sheffield

Posted: September 9th, 2016 at 17:12 by Mark Yardley

We are aware of an issue affecting customers on our Sheffield core. Engineers are investigating and further updates will be provided when available.

  1. Jake Turner says:

    Service has been restored. Engineers will continue to monitor and provide further information when available.

At-Risk: Interxion.core

Posted: September 2nd, 2016 at 09:17 by Richard Partridge

Monday 12th September 23:00 – Tuesday 13th September 06:00

During the above window we will be tidying the cabling inside our cabinets in preparation of the installation of replacement hardware in the near future.

No down time is expected.

  1. This work is now complete.