Incident: Inbound calls

Posted: September 20th, 2019 at 10:25 by David Brewis

We are aware of an issue affecting inbound calls into the Telford office, all other systems remain operational.  We are currently investigating and will update shortly.

  1. David Brewis says:

    Service has restored, however whilst we investigate please consider this at risk

Emergency Maintenance: slough.core

Posted: September 13th, 2019 at 16:36 by Robin Posadas

Tuesday 17th September 2019, 00:01 – 03:00

During the above window our supplier will be carrying out essential power works to one of our racks in this location. We expect all services currently terminated in this location to have up to 1 hour downtime. Services Include Leased lines and Pseudowires.

All other traffic that would normally route through this location will take alternative paths.

  1. Gurinder Bansal says:

    This work is now complete.

At Risk: Newcastle POP

Posted: September 4th, 2019 at 17:06 by Iain Beveridge

Wednesday 4th September 2019, 21:00 – 22:00

After a power check within Newcastle POP, BT identified an issue with part of their power infrastructure within one of our racks. BT will undertake emergency work in the above window to swap out a faulty UPS.

No downtime is expected however all directly connected services should be considered at risk.

  1. All the work completed without incident.

Planned Maintenance: Bristol.core.enta.net

Posted: August 27th, 2019 at 15:53 by Gurinder Bansal

Wednesday 4th September 2019 00:01 – 06:00

During the above window we will be replacing bristol.core.enta.net with a higher capacity router.

We expect all services to have a maximum downtime of 2 hours. Services include; Leased lines & pseudowires terminating at this location. Whilst actual downtime is expected to be no more than 2 hours, the full 6 hours may be required to account for any unforeseen issues.

All other traffic that would normally route through this location will take alternative paths.

  1. Gurinder Bansal says:

    This work is now commencing.

  2. Gurinder Bansal says:

    This work is now complete

Incident: Vodafone Circuits

Posted: August 21st, 2019 at 10:25 by Jamie Smith

We are currently seeing a number of Vodafone circuits a down. Initial diagnostics indicate the circuits are related to a single Vodafone handoff. Engineers are investigating and engaging with our supplier. Further updates will be provided when available.

  1. Jamie Smith says:

    Services have now been restored to the affected handoff. We are continuing to liaise with Vodafone to determine the cause of this outage

Planned Maintenance 20th August.

Posted: August 20th, 2019 at 15:48 by John Hope

As part of our ongoing drive to improve the new VoIP platform, we shall be carrying out essential maintenance to our VoIP service this evening, which will necessitate a short period of down-time.

The outage window will occur on Tuesday 20 August from 21:00 to 21:30 hours.

 

Kindest regards

 

 

Emergency Maintenance: interxion3.core

Posted: August 20th, 2019 at 14:22 by Jamie Smith

Tuesday 20th August 2019 14:30 – 18:00
During the above window, we will be carrying out a non-service affecting reload to one of the line cards that part of our DSL platform terminates on, due to recurring alarms on the affected line card. These preventative works are to stop any potential service affecting problems occurring. The work will be carried out in 2 phases.

Phase 1: (Approx 14:30)

Cost DSL traffic away from Interxion DSL platform to Telehouse East DSL platform

Phase 2: (Approx 17:30 – 18:00)

Reload of affected line card

Once the line card has been reloaded and verified that the alarms are no longer present, traffic will be costed back to the Interxion DSL platform

Services should still however be considered at risk during this maintenance due to the loss of resilience whilst these works take place.

We apologise for the short notice of this maintenance notification

  1. Jamie Smith says:

    Phase 1 of this work has now been carried out.

  2. Jamie Smith says:

    Phase 2 – Reload of the affected line card will be commencing now

  3. Jamie Smith says:

    This work has completed successfully. Traffic has now been costed back to Interxion DSL platform.

Incident : VoIP calls

Posted: August 16th, 2019 at 12:19 by david labouchardiere

We are aware of an outage affecting calls on the VoIP platform at approximately 11:00 today. Service is now restored and our engineers are investigating the underlying cause.

Please ask any affected customers to reboot their equipment if they continue to experience issues.

We apologise for any inconvenience caused.

Planned Maintenance: Slough.core.enta.net

Posted: August 13th, 2019 at 16:13 by Gurinder Bansal

Tuesday 20th August 2019 00:01 – 06:00

During the above window we will be replacing slough.core.enta.net with a higher capacity router.

We expect all services to have a maximum downtime of 2 hours. Services include; Leased lines terminating at this location. Whilst actual downtime is expected to be no more than 2 hours, the full 6 hours may be required to account for any unforeseen issues.

All other traffic that would normally route through this location will take alternative paths.

  1. Gurinder Bansal says:

    This work is now commencing.

  2. Gurinder Bansal says:

    This work is now complete.

Edinburgh connectivity

Posted: August 9th, 2019 at 08:33 by Alistair Patterson

We are currently aware of a number of City Fibre circuits in Edinburgh have lost connectivity. Engineers are currently investigating. Updates will be provided as soon as available.

  1. Jamie Smith says:

    Engineers are currently still Investigating the Issue affecting customers terminating on this Core Device, a reboot of the device has taken place in an effort to restore services. Further updates to follow as and when available.

  2. Jamie Smith says:

    Engineers have now restored connectivity to affected customers, any customers still experiencing issues should perform Initial troubleshooting before contacting our support department.

    We apologise for any Inconveniences caused by this outage.