Potential VoIP Disruption

Posted: February 17th, 2017 at 12:47 by Adam Heath

We are currently aware of a potential issue affecting some VoIP services.  We are currently investigating and collating examples.  We will provide further information once it becomes available.

  1. Adam Heath says:

    We have restarted a process on one of our VoIP servers and are now monitoring for any further issue. This issue should have only affected a small proportion of any calls placed due to load being spread over multiple servers.

At-Risk: Cardiff.core

Posted: February 15th, 2017 at 14:06 by Richard Partridge

Due to multiple link failures within the network at present, cardiff.core should be considered at risk. Engineers are already working on restoring redundant paths.

Further updates will be provided as and when they become available.

  1. Richard Partridge says:

    Following a period of monitoring, cardiff.core is no longer considered at risk.

Incident: Birmingham 3 Power Loss

Posted: February 15th, 2017 at 13:55 by Richard Partridge

We are currently experiencing a loss of power within our Birmingham 3 point of presence. This is causing a loss of service for a small number of directly connected leased line customers.  Affected customers have been contacted and advised directly.

Engineers are currently investigating and already have resources on their way to site to continue their investigation. Further updates will be provided as and when they become available.

  1. Mark Yardley says:

    Power has been restored to the affected customers. However, replacement equipment is required to restore fully redundant power to this site. Further updates on the progress of this work will be provided as and when available.

Incident: Telehouse East Satellite Device

Posted: February 7th, 2017 at 13:47 by Ryan Berrisford

We are aware of an incident in Telehouse East which briefly affected a small number of customers. The incident looks to have been caused by an unexpected reload of a satellite device. Services affected include Ethernet and DSL.

All services should now be restored and further updates will follow.

If you still have an issue with any individual circuits, please power cycle the device before contacting the support team. We apologise for the inconvenience caused.

  1. Adam Heath says:

    A report is now available for this incident which can be found here.

Incident: Edinburgh DSL Connections

Posted: February 7th, 2017 at 12:54 by Ryan Berrisford

We are aware of an issue that affected DSL connections coming into our Edinburgh point of presence. Users coming into this node would have briefly lost connectivity. Our Network Operations Centre has investigated and service is now restored.

Further updates on the incident will follow in due course.

  1. Adam Heath says:

    A report is now available for this incident which can be found here.

Telephone System Issue

Posted: February 7th, 2017 at 11:16 by Adam Heath

We are aware of a problem with our telephone system and are currently experiencing difficulties making and receiving calls.  We are working with our provider to ensure functionality is restored at the earliest opportunity.

  1. Adam Heath says:

    Functionality to our telephone system was restored a short while ago. We are continuing to monitor from our side.

Planned Maintenance: Interxion

Posted: February 1st, 2017 at 15:52 by Jake Turner

Thursday 9th February 2017 00:00 ~ 06:00

During the above window we will be replacing interxion2.core.enta.net and migrating customers off of interxion.core.enta.net onto a higher capacity router.

All services will be migrated to the new router, we expect downtime of approximately 1 hour during the window.

Affected services are:

All customer interconnects ( Transit / EWCS / Wholesale handoff / Pseudowire ) terminating at interxion.core.enta.net and interxion2.core.enta.net.

Traffic that would normally be routed through this equipment will be routed via alternate paths.

  1. Jake Turner says:

    This work is now complete.

Incident: VoIP Disruption

Posted: February 1st, 2017 at 09:37 by Mark Yardley

We are currently aware of an issue affecting some VoIP Enrich customers. Engineers are currently investigating and further updates will be provided as and when they become available.

  1. Richard Partridge says:

    The issue has been rectified and normal service has now resumed. Engineers will continue to monitor the platform closely.

Planned Maintenance: Wolverhampton TE

Posted: January 26th, 2017 at 10:24 by Mark Yardley

Thursday 2nd February 2016  00:01 – 06:00

During the above window we will be performing a software upgrade and a reload of one of our devices at this location. This is expected to take approximately 15 minutes, during which time directly connected customers will lose service. All other traffic will remain unaffected.

Affected services include DSL (IPSC and WBC) and leased lines terminated in this location.

  1. Mark Yardley says:

    This work is now complete.

Incident: Vodafone Circuits

Posted: January 13th, 2017 at 18:51 by Richard Partridge

We are currently aware of and investigating an issue causing a loss of connectivity for a small number of Vodafone based connections. Engineers are working on the problem and further updates will be provided as and when they become available.

  1. Richard Partridge says:

    Initial investigations suggest this incident may reside within the Vodafone network, so we have raised this issue to them for investigation. The circuits themselves appear to have returned to service, however as no cause has been identified at this time, the affected circuits should be considered at risk for the time being.

  2. Richard Partridge says:

    Vodafone have confirmed that the incident related to failed hardware within their network. A solution has been put in place and normal service should now be considered restored.

    We apologise for any inconvenience caused by this incident.