Incident: Vodafone Circuits

Posted: January 13th, 2017 at 18:51 by Richard Partridge

We are currently aware of and investigating an issue causing a loss of connectivity for a small number of Vodafone based connections. Engineers are working on the problem and further updates will be provided as and when they become available.

  1. Richard Partridge says:

    Initial investigations suggest this incident may reside within the Vodafone network, so we have raised this issue to them for investigation. The circuits themselves appear to have returned to service, however as no cause has been identified at this time, the affected circuits should be considered at risk for the time being.

  2. Richard Partridge says:

    Vodafone have confirmed that the incident related to failed hardware within their network. A solution has been put in place and normal service should now be considered restored.

    We apologise for any inconvenience caused by this incident.

Incident: VoIP Disruption

Posted: January 6th, 2017 at 10:18 by Richard Partridge

We are currently aware of an issue affecting outbound calls. Engineers are currently investigating and further updates will be provided as and when they become available.

  1. Richard Partridge says:

    The issue has now been rectified and normal service has now resumed. Engineers will continue to monitor the platform closely.

At-Risk: interxion3.core.enta.net

Posted: January 4th, 2017 at 13:26 by Iain Beveridge

Tuesday 10th January 2017 00:01 – 03:00

We will be inserting an additional line card into interxion3.core.enta.net to increase capacity.

No down time is expected.

  1. This work is now complete.

Planned Maintenance: Faraday

Posted: December 8th, 2016 at 17:31 by Mark Yardley

Friday 16th December 2016  00:01 – 02:00

During the above window we will be performing a software upgrade and a reload of one of our devices at this location. This is expected to take approximately 15 minutes, during which time directly connected customers will lose service. All other traffic will remain unaffected.

Affected services include DSL (IPSC and WBC) and leased lines terminated in this location.

  1. Mark Yardley says:

    This work is now postponed and will be rescheduled for a later date. A further notification will be sent in due course.

Incident: columbo.core

Posted: December 1st, 2016 at 09:35 by Richard Partridge

We are currently experiencing a loss of connectivity to columbo.core. Engineers are already investigating and we are organising local engineering resources to attend site.

Further updates will be provided as and when they become available.

  1. Richard Partridge says:

    We have regained connectivity to the core router and initial evidence suggests this loss of connectivity relates to a power failure to our cabinet. We are continuing our investigation and the site should be considered at risk for the time being.

  2. Ryan Berrisford says:

    Although power has been restored to the Columbo core router we are still seeing some services as down. Engineers are continuing to investigate and further updates will follow.

  3. Ryan Berrisford says:

    Services have now been fully restored to both DSL and Ethernet services. We are continuing to monitor and a full incident report will follow in due course.

  4. Ryan Berrisford says:

    An incident report for this issue is now available here.

Edinburgh to Newcastle fibre maintenance

Posted: November 28th, 2016 at 10:56 by Iain Beveridge

09-Dec-2016 01:00:00 GMT to 09-Dec-2016 06:00:00 GMT

During the above window one of our fibre suppliers will be carrying out maintenance on our link between Edinburgh and Newcastle. Whilst the actual downtime is expected to be less, the full 5 hrs may be required to account for any unforeseen issues. This work is not expected to be service affecting, however, you may see unusual paths and increase in latency while traffic is automatically rerouted via alternate routes.

Equinix Slough to Interxion fibre maintenance

Posted: November 24th, 2016 at 09:25 by Iain Beveridge

03-Dec-2016 08:00:00 GMT to 03-Dec-2016 20:00:00 GMT

During the above window one of our fibre suppliers will be carrying out maintenance on our link between Equinix Slough and Interxion. Whilst the actual downtime is expected to be a maximum of 30 minutes, the full 12 hrs may be required to account for any unforeseen issues. This work is not expected to be service affecting, however, you may see unusual paths and increase in latency while traffic is automatically rerouted via alternate routes.

Telehouse East to Stepney Green fibre maintenance

Posted: November 16th, 2016 at 09:10 by Iain Beveridge

26-Nov-2016 12:00:00 GMT to 26-Nov-2016 23:59:00 GMT

During the above window one of our fibre suppliers will be carrying out maintenance on our link between Telehouse East and Stepney Green. Whilst the actual downtime is expected to be less, a full 30 minutes may be required to account for any unforeseen issues. This work is not expected to be service affecting, however, you may see unusual paths and increase in latency while traffic is automatically rerouted via alternate routes.

At-Risk: Cardiff to Bristol fibre link maintenance

Posted: November 14th, 2016 at 15:36 by Scott Morgan
28-Nov-2016 22:30 GMT to 29-Nov-2016 06:00
During the above window one of our fibre suppliers will be carrying out maintenance on our links between Cardiff and Bristol. Whilst the actual downtime is expected to be less, the full 7.5 hrs may be required to account for any unforeseen issues. This work is not expected to be service affecting, however, you may see unusual paths and increase in latency while traffic is automatically rerouted via alternate routes.

Incident: Nottingham WBC

Posted: November 10th, 2016 at 15:21 by Richard Partridge

Engineers are currently investigating an issue causing a loss of service for DSL connections served by the Nottingham WBC node.

Further updates will be provided as and when they become available.

 

  1. Richard Partridge says:

    Our engineers have corrected the problem and service is now restored.

    We apologise for any inconvenience caused.

  2. Neil Watson says:

    A report is now available for this incident which can be found here. Apologies for the problems that this loss of service will have caused for our customers.