Planned Maintenance: Server Relocation

Posted: July 23rd, 2014 at 12:28 by Ming-Yu Hsieh

00:01 – 06:00 Tuesday 29th July 2014

During the above window we will be continuing to relocate internal servers within our Telford datacentres.

We expect downtime of approximately 30 mins during this window.

We apologise for any inconvenience this may cause.

Planned Work: BT Wholesale 21CN DSL Network Upgrades

Posted: July 22nd, 2014 at 16:42 by Wayne Hawtin

Engineering work will be carried out in the following areas as part of BT’s 21CN network upgrades.

28/07/2014 00:00 – 06:00hrs

Colindale
Faraday
Manchester
Kingston
Stepney Green
Nottingham
Wolverhampton
Bristol

29/07/14 00:00 – 06:00hrs

Colindale
Faraday
Manchester
Kingston
Stepney Green
Nottingham
Wolverhampton
Cardiff

During these windows customers will experience approximately 15 minutes of downtime. We would advise users experiencing connectivity issues after the maintenance window has closed to reboot their router before contacting the support desk.

We apologise for any inconvenience this may cause.

Emergency Work: BT Wholesale 21CN DSL Network Upgrades

Posted: July 21st, 2014 at 16:27 by Wayne Hawtin

Engineering work will be carried out in the following areas as part of BT’s 21CN network upgrades.

23/07/2014 00:00 – 06:00hrs

Birmingham
Colindale
Milton Keynes
Manchester
Nottingham

24/07/14 00:00 – 06:00hrs

Birmingham
Colindale
Milton Keynes
Faraday

During these windows customers will experience approximately 15 minutes of downtime. We would advise users experiencing connectivity issues after the maintenance window has closed to reboot their router before contacting the support desk.

We apologise for any inconvenience this may cause.

Planned Work: BT Wholesale 21CN DSL Network Upgrades

Posted: July 18th, 2014 at 13:51 by Wayne Hawtin

Engineering work will be carried out in the following areas as part of BT’s 21CN network upgrades.

22/07/2014 00:00 – 06:00hrs

Kingston
Leeds
Birmingham
Bristol
Sheffield
Nottingham

During this window customers will experience approximately 15 minutes of downtime. We would advise users experiencing connectivity issues after the maintenance window has closed to reboot their router before contacting the support desk.

We apologise for any inconvenience this may cause.

WBC Cannot connect Issue

Posted: July 17th, 2014 at 16:25 by Wayne Hawtin

We are currently aware of an issue on BT’s network preventing some DSL users connecting to our service. The issue spans multiple nodes and is not geographically restrained to one area. They are investigating this as a matter of urgency and further updates will be provided when they become available.

  1. Richard Partridge says:

    BT have advised that normal service has now been restored. Any users still experiencing difficulty are advised to reboot their routers before proceeding to contact the helpdesk.

Planned Maintenance: Server Relocation

Posted: July 14th, 2014 at 16:55 by Ming-Yu Hsieh

00:01 – 06:00 Tuesday 22nd July 2014

During the above window we will be relocating some internal servers within our Telford datacentres.

We expect downtime of approximately 30 mins during this window.

Affected customer facing services are:

  • synergi.enta.net
  • mirada.enta.net
  • incoming mail servers
  • outgoing mail servers
  • window hosting platform

We apologise for any inconvenience this may cause.

 

  1. Ming-Yu Hsieh says:

    Maintenance is now closed.

    The maintenance is incomplete so an additional maintenance will be planned to complete the server move within our telford data centres.

    All servers that have been moved during this maintenance are now back online and functioning normally.

Planned Work: BT Wholesale 21CN DSL Network Upgrades

Posted: July 14th, 2014 at 15:53 by Wayne Hawtin

Engineering work will be carried out in the following areas as part of BT’s 21CN network upgrades.

21/07/2014 00:00 – 06:00hrs

Kingston
Leeds
Birmingham
Newcastle
Bristol
Peterborough
Cardiff
Sheffield

During this window customers will experience approximately 15 minutes of downtime. We would advise users experiencing connectivity issues after the maintenance window has closed to reboot their router before contacting the support desk.

We apologise for any inconvenience this may cause.

Planned Work: BT Wholesale 21CN DSL Network Upgrades

Posted: July 4th, 2014 at 13:33 by Wayne Hawtin

Engineering work will be carried out in the following areas as part of BT’s 21CN network upgrades.

15/07/2014 00:00 – 06:00hrs

Glasgow
Kingston
Sheffield
Wolverhampton
Birmingham

During this window customers will experience approximately 15 minutes of downtime. We would advise users experiencing connectivity issues after the maintenance window has closed to reboot their router before contacting the support desk.

We apologise for any inconvenience this may cause.

Planned Work: BT Wholesale 21CN DSL Network Upgrades

Posted: July 1st, 2014 at 16:30 by Wayne Hawtin

Engineering work will be carried out in the following area as part of BT’s 21CN network upgrades.

Cardiff
08/07/2014 00:00 – 06:00hrs

During this window customers will experience approximately 10 minutes of downtime. We would advise users experiencing connectivity issues after the maintenance window has closed to reboot their router before contacting the support desk.

We apologise for any inconvenience this may cause.

Emergency maintenance: Sonicwall GMS

Posted: June 17th, 2014 at 15:53 by David Derrick

Dell Sonicwall technical support are currently attempting to troubleshoot a problem with the report summarizer on our GMS deployment. This will involve a number of restarts and the system may be unable to reach the firewalls at times.

We have disabled customer access while this work is going on, any changes will need to be made via support. Please note that the appliances themselves are unaffected by this work and the security of customer networks is not at risk.

  1. David Derrick says:

    Dell Sonicwall have resolved the problem and backed up syslog files are now being processed. We expect the backlog to be cleared by the weekend. Customer access to GMS has been reenabled.