Planned work: VoIP platform

Posted: November 22nd, 2017 at 12:48 by David Derrick

Wed 29 November 2017 08:00-09:00 GMT

During the above window we will be making changes to our VoIP platform to align with changes one of our suppliers will be making. This work has already been proved and our other supplier is unaffected so this is not expected to be customer affecting. No in-progress calls should drop.

At Risk: Telford-dc3.core

Posted: November 20th, 2017 at 14:03 by Iain Beveridge

Tuesday 28th November 2017 23:50 – Wednesday 29th November 2017 06:00 

During the above window we will be tidying the cabling inside our cabinets in preparation of the installation of replacement hardware in the near future.

No down time is expected and all precautions will be taken to avoid any disruption, however during this time any customers directly connected to this core should be considered at risk.

Planned Maintenance: Columbo

Posted: November 15th, 2017 at 15:56 by Jamie Smith

Thursday 23rd November 2017 00:01 – 06:00

During the above window we will be replacing columbo.core.enta.net with a higher capacity router.

All services currently terminated in this location will be migrated on to the new hardware. This includes DSL, EWCS, wholesale hand-off and pseudowires terminating at this location.

All other traffic that would normally route through this location will take alternative paths.

  1. Jake Turner says:

    This work is now complete.

Incident: Interxion

Posted: November 15th, 2017 at 06:41 by Jake Turner

We have just experiencing an unexpected reload of one of our edge devices in Interxion. Connectivity to most services is now restored however investigations are continuing.

Incident: Glasgow Edge Device

Posted: November 13th, 2017 at 16:33 by Jamie Smith

We have just experience an unexpected reload of one of our edge devices in Glasgow. This resulted in a brief loss of service for directly terminated leased line customers. Initial investigations suggest this was a brief power failure. This has been reported to our collocation provider for further investigation.

Incident: Cardiff Edge Device

Posted: November 13th, 2017 at 16:33 by Jamie Smith

We have just experience an unexpected reload of one of our edge devices in Cardiff. This resulted in a brief loss of service for directly terminated leased line customers. Initial investigations suggest this was a brief power failure. This has been reported to our colocation provider for further investigation.

Emergency Work: At-Risk: Nottingham POP

Posted: November 13th, 2017 at 11:06 by Ryan Berrisford

Monday 13th November 11:15 – 13:15

After a power check at the above location, an issue has been identified with the power infrastructure. Emergency work will, therefore, need to take place to correct it and prevent a potential future incident.

Although the work is not expected to be service affecting, services at this location should be considered at risk until the work is complete.

  1. Ryan Berrisford says:

    The work has been completed and the site is no longer considered at risk.

Incident: Vodafone Circuits

Posted: November 9th, 2017 at 16:14 by Mark Yardley

We are currently experiencing a loss of connectivity for a number of Vodafone circuits. Initial diagnostics indicate the circuits are related to a single Vodafone handoff. Engineers are investigating and engaging with our supplier. Further updates will be provided when available.

  1. Adam Heath says:

    Our supplier has confirmed that they have engineering resource currently investigating the issue. We have also reached out to our Service Managers to ensure this is resolved at the earliest opportunity. Further updates will follow, once they are available.

  2. Adam Heath says:

    Vodafone identified a potential issue with some of their equipment a short while ago. Engineering resource is being arranged to attend the location. Further updates will follow.

  3. Richard Partridge says:

    Service appears to be restored as of approximately 01:30 this morning. We’re still waiting for a confirmation that the fault has been rectified and an RFO from Vodafone.

Emergency Work: At-Risk: Sheffield POP

Posted: November 9th, 2017 at 10:39 by Ryan Berrisford

Thursday 9th November 10:40 – 12:00

After a power check at the above location, an issue has been identified with the power infrastructure. Emergency work will, therefore, need to take place to correct it and prevent a potential future incident.

Although the work is not expected to be service affecting, services at this location should be considered at risk until the work is complete.

  1. Ryan Berrisford says:

    The work has now been completed.

Emergency Work: At-Risk: Cloud Platform

Posted: November 7th, 2017 at 18:22 by Steve Lalonde

Tuesday 7th November 18:30 – 18:45

We have identified an issue with one of the routers in front of our cloud platform that could be causing a small amount of packet loss for some customers using our beta VoIP product. We will be forcing a failover to the standby router as an emergency resolution to the incident. This failover is not expected to be service affecting, however, the beta VoIP platform should be considered at risk during this window, until confirmation that the change has completed.

  1. Steve Lalonde says:

    This work did not complete successfully and will be rescheduled