Incident: Colt Circuits

Posted: April 18th, 2019 at 03:29 by William George

We are currently aware of an issue with Colt circuits affecting connectivity.  This has been raised to Colt and their engineers are currently investigating, updates to follow as soon as available.

Planned work in Milton Keynes.

Posted: April 17th, 2019 at 00:49 by John Hope

During the above window we will be replacing damaged 288F cable .

We expect all services currently terminated in this location to have a  downtime of up to 10  hours. Services include a number of Primary and Secondary FTTH nodes

Whilst actual downtime is not expected to be the full 10 hours, this may be  required to account for any unforeseen issues.

  1. Alistair Patterson says:

    This work was completed last night as planned.

Incident: Talk Talk Circuits

Posted: April 16th, 2019 at 10:16 by David Brewis

Our monitoring has alerted us to a number of Talk Talk circuits that are currently out of service. Our initial diagnostics indicate that the circuits are related to a single handoff point between Talk Talk and us. Our engineers are investigating and are engaged with the supplier. Further updates will be provided via this site. We apologise to any customers that are impacted and want to reassure you that we are working to return full service as soon as possible.

  1. david labouchardiere says:

    Our supplier advises they are not seeing any light levels from our hardware at the affected POP. Our NOC team have dispatched an engineer who is en route to the POP for further testing.

    Further updates will be provided when available.

  2. Jamie Smith says:

    An Engineer is currently on site Investigating the root cause of this outage, further updates will be provided as and when they are available

  3. david labouchardiere says:

    Service has been restored following repair by the attending enigneer. Customers are advised to reboot their equipment if they are still experiencing issues prior to contacting us via normal channels.
    We apologise for the inconvenience caused by this interruption.

Inbound Calls

Posted: April 12th, 2019 at 10:08 by Adam Heath

We are currently experiencing an issue with inbound calls across the business.  This is due to an incident with our phone system provider.  They are aware of the issue and are working towards a resolution as a matter of urgency.  We’ll update as soon as further information becomes available.  Thank you for your patience.

  1. Adam Heath says:

    The latest from our provider is that they have declared the incident as a major outage affecting both inbound and outbound services. They are still working towards a resolution and we will update upon receipt of further information.

  2. Adam Heath says:

    Our provider has advised us that they now believe the issue to be fully resolved after diagnosing and restoring service to a particular component. They do not expect any further issues with call delivery or platform stability.

    We apologise for any inconvenience this has caused.

Incident: Sheffield area

Posted: April 10th, 2019 at 23:24 by David Wheeler

We are currently aware of an issue within the Sheffield area affecting connectivity. Engineers are currently investigating, updates to follow as soon as available.

  1. David Wheeler says:

    All services have been restored.

    If any further issues are experienced please contact our Support Desk.

    We apologise for the disruption caused by this incident.

Planned Maintenance: Cardiff.core

Posted: April 9th, 2019 at 17:39 by Gurinder Bansal

Wednesday 17th April 2019 00:01 – 06:00

During the above window we will be replacing Cardiff.core.enta.net with a higher capacity router.

We expect all services currently terminated in this location to have a maximum downtime of 2 hours. Services include Transit, Leased lines, Wholesale handoff and Pseudowires. Whilst actual downtime is expected to be no more than 2 hours, the full 6 hours may be required to account for any unforeseen issues.

  1. Gurinder Bansal says:

    This work is now commencing.

  2. Gurinder Bansal says:

    This work is now complete.

Incident: Virgin Media Circuits

Posted: April 5th, 2019 at 11:36 by Jonathan Clarke

We are currently seeing a number of Virgin Media circuits are down. We are currently speaking with suppliers for further investigation. Further updates will be provided on an hourly basis.

  1. jonathan clarke says:

    Virgin Media has confirmed that a Core failure in London is currently being experienced. Engineers are investigating and attempting to localise the issue. We will update you further when we receive any further updates

  2. jonathan clarke says:

    Suppliers have advised that as of 12:54 alarms have been cleared, the root cause still being investigated by engineers. Although services appear to be connecting now, we would still consider these circuits at risk until advised by Virgin Media.

  3. Jonathan Clarke says:

    Suppliers have advised that the issue had been part of a link on their network causing the drop in connectivity. This link has been swapped and suppliers have marked the incident as resolved.

    We apologise for the inconvenience caused by this issue.

At Risk: Peterborough BT POP

Posted: April 2nd, 2019 at 15:52 by Iain Beveridge

Monday 8th April 2019, 23:45 – Tuesday 9th April 2019, 02:00.

After a power check within Peterborough POP, BT identified an issue with part of their infrastructure. BT will undertake work in the above window to replace isolator cables to a power supply board. The supply board provides the A-Feed, generator backed supply to several racks within the MUA including Entanet’s. An Entanet engineer will be on site for the duration of the maintenance to ensure power to our racks is maintained via the unaffected B-Feed.

No downtime is expected however all directly connected services should be considered at risk.

  1. This work is now complete.

Incident: VoIP Enrich Platform

Posted: April 2nd, 2019 at 12:55 by Adam Heath

We are aware of an issue affecting inbound and outbound calls, in addition to registration on the VoIP Enrich platform.  We are currently investigating and will update shortly.

  1. David Brewis says:

    Following investigations service is now restored, please contact the desk if you continue to experience issues. We apologise for any inconvenience during this incident.

Incident: Coventry & Gloucester PoPs

Posted: March 31st, 2019 at 13:09 by Gurinder Bansal

We are currently aware of an issue affecting our Coventry & Gloucester PoPs. Engineers are currently investigating, updates to follow as soon as available.

  1. Gurinder Bansal says:

    This incident was resolved on 31/3/19 at 4.30pm. We have continued to monitor with no further issues. We are working with suppliers to prevent further occurrences.