Emergency Work: BT Wholesale Network Glasgow

Posted: May 14th, 2012 at 12:04 by Wayne Hawtin

Planned duration details:

Planned start: 16/05/2012 22:00
Planned finish: 17/05/2012 06:00

As part of an on-going programme to upgrade the 21C Network, between February and July to cater for increasing capacity, BT will be replacing Broadband Aggregator switches with bigger, higher capacity switches. This message is to inform you that on the 16th May from 22:00 to 06:00 and on the 17th of May 2012 BT Operate will be upgrading the (Glasgow) WBC/WBMC aggregation node. They are upgrading the hardware of the BEA (Broadband Ethernet Aggregator) which aggregates all the 21CN WBC/WBMC BRAS’s in Glasgow. There will be a loss of resilience from 22:00 on the 16th to 00:01 on the 17th followed by a total outage of 21CN WBC/WBMC broadband End Users connected to Glasgow BRAS for 1 hour between 00:01 to 02:30. The service will be back with a loss of resilience in this time frame. Full resilience will be restored between 03:30 and 06:00. There will be another short outage of 10 minutes between 03:30 and 06:00 while they test the switch-over function within the BEA.

BT advise that it is extremely important this upgrade proceeds as part of plans to ensure sufficient capacity for the Olympic Games and apologise for the late notification.

BT Incident – Broadband in Scotland

Posted: April 3rd, 2012 at 15:31 by Neil Watson

Serious BT Incident Raised 3rd April 2012 13:53

Summary: BT are currently experiencing a Serious Incident to their network impacting broadband service across all providers in the Scotland (Edinburgh, Glasgow, Carluke & Dunfermline) area. As a result CPs may be experiencing a loss of service. They are investigating the incident and aim to restore service as a matter of urgency.

Next Steps: Support teams are now working to understand the full impact of this incident and the measures to be put in place to restore service.

Further updates will be made as information becomes available.

Incident: Telehouse East – possible power issues

Posted: March 27th, 2012 at 16:10 by Neil Watson

We are aware that there are currently problems with one our racks in Telehouse East due to a possible power issue. We have engineers investigating and are already in communication with Telehouse Operations to rectify the problem as quickly as possible. As soon as we have more information we will update.

  1. Neil Watson says:

    A damaged power supply has been replaced and power has been restored. The equipment is currently booting and services should be restored within the next 10 – 15 minutes.

Incident: Stoke POP

Posted: March 22nd, 2012 at 12:00 by Ryan Berrisford

We are currently experiencing problems with stoke.core.enta.net, affecting directly connected leased line customers. Traffic which would normally pass through stoke.core.enta.net is currently passing across alternative paths.

Engineers are currently investigating the cause of the incident and more information will be provided when it becomes available.

  1. Steve Lalonde says:

    Local power has failed, current ETR is 15:45

  2. Steve Lalonde says:

    Service was restored at 15:15

  3. Neil Watson says:

    We have been informed of the following in relation to this incident:

    The supplier of the location were already aware of this issue when reported and contractors were on the way to site to deal with this problem.

    The mains power supply to this POP is delivered in an armoured cable that runs outside the building in line with the roof, but this had dropped and been hit by a fork lift track, causing loss of power.

    The cable was repaired and refitted securely so that it cannot drop in the future.
    The power supply was resumed at 15:09hrs.

Planned Maintenance: Interxion Power Maintenance

Posted: March 7th, 2012 at 15:06 by Richard Partridge

Thursday 29th March 2012, 00:00hrs – 06:00hrs

During the above maintenance window, work will be conducted on the power infrastructure within our Interxion point of presence. This work will be disruptive, so affected colocation customers will be contacted directly and advised of their individual expected downtime.

  1. David Derrick says:

    This work is now complete.

Planned Maintenance: telehouse-east2.core.enta.net

Posted: March 7th, 2012 at 12:03 by Steve Lalonde

Tuesday 27th March 2012, 00:00hrs – 06:00hrs
Wednesday 28th March 2012, 00:00hrs – 06:00hrs

During the above windows we will be moving all connections on telehouse-east2.core.enta.net to a new router, individual connections will be moved 1 at a time and will take up to 10 minutes each. Once the work has been completed the new router will be named telehouse-east2.core.enta.net.

This work should only affect customers that are directly connected to this equipment. Users of our standard non-L2TP DSL service should not notice the impact of this change. Any L2TP customers that have an interconnect into this router will either route via their alternative interconnect where available, or will lose service as described above.

  1. Steve Lalonde says:

    Work on telehouse-east2.core is complete for today.

Planned Maintenance: Blade Upgrades

Posted: January 30th, 2012 at 12:22 by Steve Lalonde

Wednesday 8th Febuary 2012, 00:00hrs – 06:00hrs

We will be replacing blades in the following routers:-

  • interxion.core.enta.net
  • telehouse-east.core.enta.net
  • telehouse-east2.core.enta.net
  • telehouse-north0.core.enta.net

There will be several short (up to approximately 20 minute) outages during this time affecting all customers directly connected to the above routers.

Some routing instability is also expected as traffic is routed over alternative paths.

  1. Steve Lalonde says:

    Work on interxion.core.enta.net and telehouse-north0.core.enta.net has now been completed, no customers were disconnected during this maintenance.

    We will be rescheduling the work on both telehouse-east.core.enta.net and telehouse-east2.core.enta.net due to problems with the cable management.

    All tonights maintenance work is now finished.

Planned Maintenance: PWAN Infrastructure

Posted: January 9th, 2012 at 13:37 by Richard Partridge

Tuesday 24th January 2012, 00:00hrs – 06:00hrs

During this maintenance window, additional PWAN infrastructure is being added into our Global Switch POP in London. We are also taking the opportunity to upgrade the IOS on core PWAN routers. There may be several short (up to approximately 15 minutes) outages during this time affecting all PWAN customers.

It should be noted that this maintenance will only affect PWAN customers.

 

  1. Steve Lalonde says:

    This maintenance work is now complete.

Stoke POP power

Posted: January 6th, 2012 at 06:32 by Neil Watson

There has been a power failure at our POP in Stoke. The UPS batteries are now exhausted and we have lost contact with the router. We do not have an ETR at the moment.

  1. Neil Watson says:

    It has been confirmed that power has been restored to the pop, however our kit has not returned to service. We are continuing to investigate and will update as soon as possible.

  2. Steve Lalonde says:

    Service is now restored, investigations continuing as to root cause.

Network Freeze

Posted: December 19th, 2011 at 09:18 by Neil Watson

As previously advised to partners, we have today entered our Network Freeze period in order to protect the quality of your services over the Christmas period. This means that until 03rd January 2012 no installations or other non-essential activity will be conducted. Please note however that there still may be the need for emergency activity, however this will be advised as appropriate. May we take this opportunity to wish our customers and partners a Merry Christmas and a Happy New Year.