Planned Maintenance: Miltonkeynes.core

Posted: June 19th, 2019 at 14:37 by Gurinder Bansal

Thursday 27th June 2019 00:01 – 06:00

During the above window we will be replacing miltonkeynes.core.enta.net with a higher capacity router.

We expect all services currently terminated in this location to have a maximum downtime of 2 hours. Services include Leased lines, Wholesale handoff and Pseudowires. Whilst actual downtime is expected to be no more than 2 hours, the full 6 hours may be required to account for any unforeseen issues.

All other traffic that would normally route through this location will take alternative paths.

Incident: Telecity outage (Resolved)

Posted: June 12th, 2019 at 00:29 by John Hope

We experienced  an issue with connections through our Telecity Hex affecting users on TalkTalk.  This outage lasted around 2 minutes, the cause of which is under investigation. Further updates will be provided shortly

We apologise to any customers that were impacted.

  1. John Hope says:

    We have confirmed that this outage was due to 3rd parties performing planned maintenance which required the restart of NTE’s. all services should be restored

Incident: VoIP registration

Posted: June 11th, 2019 at 09:34 by David Brewis

We are experiencing an issue with phone registration on SIP and Hosted accounts ordered from myuserportal, which is under investigation. Further updates will be provided by 10:30.

We apologise to any customers that are impacted and want to reassure you that we are working to return full service as soon as possible.

  1. David Brewis says:

    Service has been restored to users, if you continue to experience a problem we ask affected handsets are rebooted prior to calling.

    We apologise for any inconvenience caused.

Planned Maintenance: Columbo.core

Posted: June 5th, 2019 at 11:15 by Gurinder Bansal

Friday 14th June 2019 00:01 – 06:00

During the above window we will completing a planned maintenance to enhance the security on our aggregation devices on columbo.core.enta.net.

We expect all services to have a maximum downtime of 1 hour. Services include Leased lines and Pseudowires terminating at this location. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues.

  1. Gurinder Bansal says:

    This work is now commencing.

  2. Gurinder Bansal says:

    This work is now complete.

Planned Maintenance: Telehouse-east4.core

Posted: June 5th, 2019 at 11:14 by Gurinder Bansal

Friday 14th June 2019 00:01 – 06:00

During the above window we will completing a planned maintenance to enhance the security on our aggregation devices on telehouse-east4.core.enta.net.

We expect all services to have a maximum downtime of 1 hour. Services include Transit, EWCS, Leased lines, Co-location, Wholesale handoff and Pseudowires terminating at this location. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues.

  1. Gurinder Bansal says:

    This work is now commencing.

  2. Gurinder Bansal says:

    This work is now complete.

Planned Maintenance: Interxion3.core

Posted: June 5th, 2019 at 11:12 by Gurinder Bansal

Thursday 13th June 2019 00:01 – 06:00

During the above window we will completing a planned maintenance to enhance the security on our aggregation devices on interxion3.core.enta.net.

We expect all services to have a maximum downtime of 1 hour. Services include Transit, EWCS, Leased lines, Co-location, Wholesale handoff and Pseudowires terminating at this location. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues.

  1. Gurinder Bansal says:

    This work is now commencing.

  2. Gurinder Bansal says:

    This work is now complete.

Planned Maintenance: Interxion2.core

Posted: June 5th, 2019 at 11:11 by Gurinder Bansal

Thursday 13th June 2019 00:01 – 06:00

During the above window we will completing a planned maintenance to enhance the security on our aggregation devices on interxion2.core.enta.net.

We expect all services to have a maximum downtime of 1 hour. Services include Transit, EWCS, Leased lines, Co-location, Wholesale handoff and Pseudowires terminating at this location. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues.

  1. Gurinder Bansal says:

    This work is now commencing.

  2. Gurinder Bansal says:

    This work is now complete.

Planned Maintenance: Faraday.core

Posted: June 5th, 2019 at 11:10 by Gurinder Bansal

Thursday 13th June 2019 00:01 – 06:00

During the above window we will completing a planned maintenance to enhance the security on our aggregation devices on Faraday.core.enta.net.

We expect all services to have a maximum downtime of 1 hour. Services include Leased lines and Pseudowires terminating at this location. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues.

  1. Gurinder Bansal says:

    This work is now commencing.

  2. Gurinder Bansal says:

    This work is now complete.

Planned Maintenance: Equinix.core

Posted: June 4th, 2019 at 17:48 by Gurinder Bansal

Wednesday 12th June 2019 00:01 – 06:00

During the above window we will completing a planned maintenance to enhance the security on our aggregation devices on equinix.core.enta.net.

We expect all services to have a maximum downtime of 1 hour. Services include Transit, EWCS, Leased lines, Co-location, Wholesale handoff and Pseudowires terminating at this location. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues.

  1. Gurinder Bansal says:

    This work is now commencing.

  2. Gurinder Bansal says:

    This work is now complete.

Planned Maintenance: Stepneygreen.core

Posted: June 4th, 2019 at 17:45 by Gurinder Bansal

Wednesday 12th June 2019 00:01 – 06:00

During the above window we will completing a planned maintenance to enhance the security on our aggregation devices on stepneygreen.core.enta.net.

We expect all services to have a maximum downtime of 1 hour. Services include Leased lines and Pseudowires terminating at this location. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues.

  1. Gurinder Bansal says:

    This work is now commencing.

  2. Gurinder Bansal says:

    This work is now complete