We are currently aware of a potential issue affecting some VoIP services. We are currently investigating and collating examples. We will provide further information once it becomes available.
Due to multiple link failures within the network at present, cardiff.core should be considered at risk. Engineers are already working on restoring redundant paths.
Further updates will be provided as and when they become available.
We are currently experiencing a loss of power within our Birmingham 3 point of presence. This is causing a loss of service for a small number of directly connected leased line customers. Affected customers have been contacted and advised directly.
Engineers are currently investigating and already have resources on their way to site to continue their investigation. Further updates will be provided as and when they become available.
We are aware of an incident in Telehouse East which briefly affected a small number of customers. The incident looks to have been caused by an unexpected reload of a satellite device. Services affected include Ethernet and DSL.
All services should now be restored and further updates will follow.
If you still have an issue with any individual circuits, please power cycle the device before contacting the support team. We apologise for the inconvenience caused.
We are aware of an issue that affected DSL connections coming into our Edinburgh point of presence. Users coming into this node would have briefly lost connectivity. Our Network Operations Centre has investigated and service is now restored.
Further updates on the incident will follow in due course.
We are aware of a problem with our telephone system and are currently experiencing difficulties making and receiving calls. We are working with our provider to ensure functionality is restored at the earliest opportunity.
Thursday 9th February 2017 00:00 ~ 06:00
During the above window we will be replacing interxion2.core.enta.net and migrating customers off of interxion.core.enta.net onto a higher capacity router.
All services will be migrated to the new router, we expect downtime of approximately 1 hour during the window.
Affected services are:
All customer interconnects ( Transit / EWCS / Wholesale handoff / Pseudowire ) terminating at interxion.core.enta.net and interxion2.core.enta.net.
Traffic that would normally be routed through this equipment will be routed via alternate paths.
We are currently aware of an issue affecting some VoIP Enrich customers. Engineers are currently investigating and further updates will be provided as and when they become available.
Thursday 2nd February 2016 00:01 – 06:00
During the above window we will be performing a software upgrade and a reload of one of our devices at this location. This is expected to take approximately 15 minutes, during which time directly connected customers will lose service. All other traffic will remain unaffected.
Affected services include DSL (IPSC and WBC) and leased lines terminated in this location.
We are currently aware of and investigating an issue causing a loss of connectivity for a small number of Vodafone based connections. Engineers are working on the problem and further updates will be provided as and when they become available.