VoIP Disruption

Posted: March 3rd, 2015 at 10:56 by Wayne Hawtin

We are currently aware of an issue across our VoIP platform which is intermittently affecting some of our customers .

Our engineers are investigating this and further updates will be provided when they become available.

  1. Wayne Hawtin says:

    Engineers are continuing to investigate the issue and further updates will follow as soon as they become available.

  2. Wayne Hawtin says:

    Investigations have led to the removal of a problematic server from the pool. However as some problems still persist, investigations continue.

  3. Ryan Berrisford says:

    Further changes made to the VoIP platform seem to have significantly improved the success rate of outbound calls made across the platform. We are aware however, that a small percentage of outbound calls are still failing and engineers are continuing to investigate.

    Further updates will follow.

  4. Wayne Hawtin says:

    The platform now appears to have returned to normal. Engineers are continuing to work on the failed server which will be fully tested before returning it to the live system.

Planned Maintenance: Telehouse North – Phase 1

Posted: March 2nd, 2015 at 11:41 by Ming-Yu Hsieh

Tuesday 10th March 2015  0:01 ~ 06:00

During the above window we will :

  1. replace telehouse-north.core.enta.net with a higher capacity router.

Due to amount of customers on this site, we will be migrating customers in phases from telehouse-north0.core.enta.net to telehouse-north.core.enta.net, each connection will have downtime of up to 30 minutes during the window.

Affected services are:

  • All customer interconnects ( Transit / EWCS / Wholesale handoff / Pseudowire ) terminating at both telehouse-north.core.enta.net and telehouse-north0.core.enta.net

Traffic that would normally be routed through this equipment will be routed via alternate paths.

At-Risk: faraday.core.enta.net and goswell.core.enta.net

Posted: February 26th, 2015 at 14:25 by Mark Yardley

Thursday 5th March 2015 00:01 – 03:00

We will be inserting an additional line card into both faraday.core.enta.net and goswell.core.enta.net to increase capacity.

No down time is expected.

  1. Steve Lalonde says:

    This work was completed successfully

Incident: bir.core

Posted: February 24th, 2015 at 13:46 by Richard Partridge

We are currently experiencing a loss of connectivity to our bir.core router. Engineers are currently investigating.

Further updates will be provided as and when they become available.

  1. Wayne Hawtin says:

    We have received confirmation that the issue has been caused by power issues experienced by Western Power. The current ETR is 15:00hrs and we have despatched an engineer to site to be there when power is restored. Customers directly connected to Birmingham core will be affected and DSL customers may experience increased latency due to traffic re-routing.

  2. Neil Watson says:

    Power has been restored and services are retuning to normal. Apologies for any inconvenience or issues caused due to this problem.

At-Risk: Telehouse North

Posted: February 20th, 2015 at 11:11 by Richard Partridge

Thursday 26th February 2015 00:01 – 06:00

During the above window we will be tidying the cabling inside our cabinets in preparation of the installation of replacement hardware in the near future.

No down time is expected.

Planned Maintenance: Telehouse East PWAN Infrastructure

Posted: February 10th, 2015 at 12:59 by Richard Partridge

Wednesday 18th February 2015 00:01 – 06:00

Following on from the recent incident in our Telehouse East PWAN infrastructure, we will be beginning work to decommission the Telehouse East PWAN switch in favour of our VPLS based platform. Each PWAN connection terminating on the Telehouse East PWAN switch will experience up to 5 minutes downtime during the window whilst being moved into the VPLS platform.

This work will only affect PWAN leased lines and PWAN DSLs. No other services are expected to be affected.

  1. Ming-Yu Hsieh says:

    This work is now complete.

At-Risk: bristol.core.enta.net

Posted: February 4th, 2015 at 09:32 by Steve Lalonde

Thursday 12th February 2015 00:01 – 01:00

We will be inserting an additional line card in bristol.core.enta.net to increase capacity.

No down time is expected

  1. Steve Lalonde says:

    This work was completed successfully.

Planned Maintenance: Telehouse Metro

Posted: February 2nd, 2015 at 14:58 by Ming-Yu Hsieh

Tuesday 10th Feb 2015  0:01 – 06:00 

During the above window we will move all customers on telehouse-metro.core.enta.net to telehouse-metro2.core.enta.net, each connection will have downtime of up to 30 minutes during the window.

Affected services are:

  • All customer interconnects ( Transit / EWCS / Wholesale handoff / Pseudowire ) terminating at telehouse-metro.core.enta.net

Traffic that would normally be routed through this equipment will be routed via alternate paths.

  1. Ming-Yu Hsieh says:

    This work is now complete.

Incident: Telehouse Pwan Switch Blade Failure

Posted: February 2nd, 2015 at 04:10 by Ming-Yu Hsieh

We are currently investigating what appears to be a blade failure within our telehouse pwan switch router.

Further updates will be provided as and when they become available.

  1. Ming-Yu Hsieh says:

    Entanet engineers have been dispatched to telehouse with replacement hardware. We will update again once our engineers have arrived..

  2. Wayne Hawtin says:

    The latest update is that engineers are still en-route with an ETA of 09:30 due to traffic. Further updates will be provided when they become available.

  3. Wayne Hawtin says:

    We have had confirmation that the engineers have now arrived onsite. Further updates will follow as they become available.

  4. Steve Lalonde says:

    The faulty line card has been replaced, all services are restored.

    Please contact support if your service is still affected.

  5. Wayne Hawtin says:

    An incident report is now available and can be found here.

Planned Maintenance: Equinix

Posted: January 19th, 2015 at 15:14 by Ming-Yu Hsieh

Tuesday 27th Jan 2015  0:01 – 06:00 

During the above window we will :

  1. replace equinix2.core.enta.net with a higher capacity router.
  2. move all customers on equinix.core.enta.net to equinix2.core.enta.net

All services will be migrated to equinix2.core.enta.net, each connection will have downtime of up to 30 minutes during the window.

Affected services are:

  • All customer interconnects ( Transit / EWCS / Wholesale handoff / Pseudowire ) terminating at both equinix.core.enta.net and equinix2.core.enta.net

Traffic that would normally be routed through this equipment will be routed via alternate paths.

  1. Ming-Yu Hsieh says:

    This work is now complete.