Incident: PWAN DSL Connectivity

Posted: November 18th, 2019 at 23:34 by Jordan Coleman

We are aware of an incident affecting some PWAN ADSL/VDSL services. Engineers are already engaged and are investigating.

Further updates will be provided as and when they become available.

  1. Jordan Coleman says:

    We now believe this issue to be resolved. Any remaining customers that are affected are advised to reboot their router before calling into the Service Desk.

Planned Maintenance: VoIP

Posted: November 15th, 2019 at 17:15 by David Brewis
Monday 18th November 2019 22:00 – 23:00
We are making improvements to our VoIP platform and would like to notify customers that planned maintenance will be carried out 18th November 2019 between 22:00 and 23:00 causing temporary disruption to service.  After the changes are complete your phones will re-register and normal service will resume.  Thank you for your cooperation during this time.

Planned Maintenance: Leeds

Posted: November 8th, 2019 at 13:53 by Iain Beveridge

Saturday 23rd November 2019 22:00 – Sunday 24th November 2019 06:00

During the above window CityFibre will be carrying out a planned maintenance on our network in Leeds.

We expect all services to have a maximum downtime of 5 hours. Services include Leased lines, Metro Services and Pseudowires terminating at this location. Whilst actual downtime is expected to be no more than 5 hours, the full 8 hours may be required to account for any unforeseen issues.

All other traffic that would normally route through this location will take alternative paths.

Planned Maintenance: VoIP

Posted: November 7th, 2019 at 18:42 by David Brewis
Tuesday 12th November 2019 22:00 – 23:00
We are making improvements to our VoIP platform and would like to notify customers that planned maintenance will be carried out 12th November 2019 between 22:00 and 23:00 causing temporary disruption to service.  After the changes are complete your phones will re-register and normal service will resume.  Thank you for your cooperation during this time.

Planned Maintenance: Vodafone

Posted: November 6th, 2019 at 15:22 by David Brewis

Friday 15th November 2019 01:00 – 03:00

During the above window Vodafone will be completing a planned maintenance to upgrade firmware on a single handover point. It is expected for all affected connections to experience 1 hour downtime, however the full duration of the window may be required to account for any unforeseen issues.

Planned Maintenance: Vodafone

Posted: November 6th, 2019 at 15:21 by David Brewis

Tuesday 12th November 2019 01:00 – 03:00

During the above window Vodafone will be completing a planned maintenance to upgrade firmware on a single handover point. It is expected for all affected connections to experience 1 hour downtime, however the full duration of the window may be required to account for any unforeseen issues.

Planned Maintenance: Sheffield

Posted: November 1st, 2019 at 09:51 by Robin Posadas

Saturday 16th November 22:00 – Sunday 17th November 06:00 2019

During the above window we will be carrying out a planned maintenance on our network in Sheffield.

We expect all services to have a maximum downtime of 5 hours. Services include Leased lines and Pseudowires terminating at this location. Whilst actual downtime is expected to be no more than 5 hours, the full 8 hours may be required to account for any unforeseen issues.

All other traffic that would normally route through this location will take alternative paths.

  1. Jordan Coleman says:

    This work is now commencing.

  2. Jordan Coleman says:

    This work was completed at 02:41.

Planned Work: man.core

Posted: October 23rd, 2019 at 14:19 by Gurinder Bansal

Wednesday 6th November 2019 21:00 – 23:00

During the above window we will be increasing the port capacity of man.core.enta.net by inserting a new line card.

This activity is not expected to impact any live services on this device.

  1. Daniel Jones says:

    This work is now commencing.

  2. Daniel Jones says:

    This work is now complete

At Risk: slough.core

Posted: October 14th, 2019 at 15:04 by Iain Beveridge

Tuesday 15th October 2019, 00:01 – 00:45

After a power check within Slough POP, BT identified an issue with part of their power infrastructure within one of our racks. BT will undertake emergency work in the above window to swap out a faulty UPS.

No downtime is expected however all directly connected services should be considered at risk.

  1. Daniel Jones says:

    This work is now commencing.

  2. Daniel Jones says:

    This work is now complete.

Resolved Incident: VoIP calls

Posted: October 10th, 2019 at 15:35 by david labouchardiere

Good afternoon.

We are aware of an issue that was affecting some users on our VOIP platform. We believe the issue has now been resolved and request any users affected to now retest the service.

Please accept our apologies for any inconvenience caused.