At Risk: Telehouse East

Posted: May 11th, 2016 at 08:44 by Ming-Yu Hsieh

Thursday 19th May 2016 00:01 – 06:00

During the above window we will be removing old telehouse-east3.router.enta.net.

No down time is expected.

  1. Ming-Yu Hsieh says:

    This work is now complete.

Planned Maintenance: Telehouse-north.core.enta.net

Posted: May 11th, 2016 at 08:44 by Ming-Yu Hsieh

Thursday 19th May 2016 00:01 – 06:00

During the above window we will be replacing telehouse-north.core.enta.net with a higher capacity router. This is a rescheduled maintenance due to an issue caused by hardware failure that occurred on the 15th March 2016.

All services will be migrated to the new router, we expect downtime of approximately 1 hour during the window.

Affected services are:

All customer interconnects ( Transit / EWCS / Wholesale handoff / Pseudowire ) terminating at telehouse-north.core.enta.net
Traffic that would normally be routed through this equipment will be routed via alternate paths

  1. Ming-Yu Hsieh says:

    This work is now complete.

VoIP Enrich Incident

Posted: April 18th, 2016 at 13:39 by Adam Heath

We are aware of a potential problem on the VoIP Enrich platform.  Engineers are currently investigating and we will post further information as it becomes available.

  1. Adam Heath says:

    Our NOC engineers have confirmed that one of the media servers had crashed. They restarted the process and service seems to have been restored.

    Engineers will be investigating the crash log in an attempt to ascertain the cause.

Emergency Maintenance: DSL network

Posted: April 11th, 2016 at 16:12 by Steve Lalonde

Tuesday 12 April 2016 0:00 ~ 8:00

During the above window we will be making some changes to the DSL network to reduce the packet loss some users have been reporting.

The work may cause some users to disconnect/reconnect

No other impact is expected.

  1. Steve Lalonde says:

    This work was completed at approx 8:30

Planned Maintenance: Interxion PWAN Infrastructure Final Phase

Posted: April 11th, 2016 at 10:40 by Ming-Yu Hsieh

Tuesday 19th April 2016 00:01 – 06:00

During the above window we will be migrating customers firewalls on the Interxion PWAN switch to our VPLS platform. Due to the amount of customers on this site, we will be migrating customers in phases, each customer will have downtime of up to 30 minutes during the window.

All affected customers will be contacted by our support team in advance.

  1. Phil Davies says:

    This work is now complete.

Planned maintenance: VoIP media servers

Posted: March 31st, 2016 at 15:31 by Ben Bliss

Thursday 7 April 2016 10:00-15:00

During the above window we will be making additional changes to the media servers on the VoIP system. This is a continuation of the work carried out on the 31st March 2016.

We will work on each server in turn, removing it from the pool and waiting for its calls to complete before performing the work. It will then be tested before returning to the pool and moving on to the next.

Please note that since the system is designed to cope with server failure we do not expect any customer impact from this. In the event of problems we will roll back to the previous state.

  1. Ben Bliss says:

    The work is now complete. Additional maintenance will be needed at a later date, which will be announced shortly.

Planned Maintenance: Interxion PWAN Infrastructure Phase 2

Posted: March 29th, 2016 at 14:55 by Ming-Yu Hsieh

Tuesday 5th April 2016 00:01 – 06:00

During the above window we will be migrating customers firewalls on the Interxion PWAN switch to our VPLS platform. Due to the amount of customers on this site, we will be migrating customers in phases, each customer will have downtime of up to 30 minutes during the window.

All affected customers will be contacted by our support team in advance.

  1. Ming-Yu Hsieh says:

    This work is now complete.

Incident: Telehouse North

Posted: March 15th, 2016 at 09:16 by Neil Watson

We are currently aware of issues affecting connectivity to our Telehouse North core router. Customers directly connected to this router will be affected.

Engineers are currently investigating and further updates will follow.

  1. Steve Lalonde says:

    We are starting to roll back the maintenance from last night as the new router has failed.

  2. Ryan Berrisford says:

    All affected customers will now have service restored. We apologise for the inconvenience caused and a full report will follow.

  3. Ryan Berrisford says:

    An incident report for this issue is now available here.

Planned maintenance: VOIP media servers

Posted: March 11th, 2016 at 15:08 by David Derrick

Thursday 31 March 2016 10:00-15:00

During the above window we will be making changes to the media servers on the VOIP system. We will work on each server in turn, removing it from the pool and waiting for its calls to complete before performing the work. It will then be tested before returning to the pool and moving on to the next.

Please note that since the system is designed to cope with server failure we do not expect any customer impact from this. In the event of problems we will roll back to the previous state.

  1. Ben Bliss says:

    The maintenance was a success, but due to time constraints, further work is needed to roll the changes out across the rest of the media server cluster.

    This will be scheduled for a later date.

Planned Maintenance: Telehouse-north.core.enta.net

Posted: March 4th, 2016 at 12:06 by Ming-Yu Hsieh

Tuesday 15th March 2016 00:01 – 06:00

During the above window we will be replacing telehouse-north.core.enta.net with a higher capacity router.

All services will be migrated to the new router, we expect downtime of approximately 1 hour during the window.

Affected services are:

  • All customer interconnects ( Transit / EWCS / Wholesale handoff / Pseudowire ) terminating at telehouse-north.core.enta.net

Traffic that would normally be routed through this equipment will be routed via alternate paths

  1. Ming-Yu Hsieh says:

    This work is now complete.