Planned Maintenance: Telford PWAN Infrastructure

Posted: June 29th, 2015 at 09:29 by Phil Davies

Thursday 9th July 2015 00:01 – 06:00

We will be beginning work to decommission the Telford PWAN switch in favour of our VPLS based platform. Each PWAN connection terminating on the Telford PWAN switch will experience up to 10 minutes downtime during the window whilst being moved into the VPLS platform.

This work will only affect PWAN connections that terminate in Telford. No other services are expected to be affected.

Planned Maintenance: man-te.core.enta.net

Posted: June 22nd, 2015 at 11:20 by Ming-Yu Hsieh

Thursday 2nd July 2015 0:01 – 06:00

During the above window we will be replacing man-te.core.enta.net with a higher capacity router.

All services will be migrated to the new router, we expect downtime of approximately 1 hour during the window.

Affected services are:

  • All customer interconnects ( Transit / EWCS / Wholesale handoff / Pseudowire ) terminating at man-te.core.enta.net
  • IPSC and WBC interconnect

Traffic that would normally be routed through this equipment will be routed via alternate paths.

 

  1. Ming-Yu Hsieh says:

    This work is now complete.

Planned Maintenance: Wolverhampton

Posted: June 17th, 2015 at 10:40 by Ming-Yu Hsieh

Friday 26th June 2015 0:01 – 06:00

During the above window we will move all customers on wolv-te.core.enta.net to wolv-te2.core.enta.net, each connection will have downtime of up to 30 minutes during the window.

Affected services are:

  • All customer interconnects ( Transit / EWCS / Wholesale handoff / Pseudowire ) terminating at wolv-te.core.enta.net
  • WBC interconnect

Traffic that would normally be routed through this equipment will be routed via alternate paths.

  1. Phil Davies says:

    This work is now complete.

Planned Maintenance: Birmingham

Posted: June 17th, 2015 at 10:34 by Ming-Yu Hsieh

Friday 26th June 2015 0:01 – 06:00

During the above window we will move all customers on bir.core.enta.net to bir2.core.enta.net, each connection will have downtime of up to 30 minutes during the window.

Affected services are:

  • All customer interconnects ( Transit / EWCS / Wholesale handoff / Pseudowire ) terminating at bir.core.enta.net

Traffic that would normally be routed through this equipment will be routed via alternate paths.

  1. Phil Davies says:

    This work is now complete.

Planned Maintenance: miltonkeynes.core.enta.net

Posted: June 1st, 2015 at 16:14 by Phil Davies

Friday 12th June 2015 0:01 – 06:00

During the above window we will be replacing miltonkeynes.core.enta.net with a higher capacity router.

All services will be migrated to the new router, we expect downtime of approximately 1 hour during the window.

Affected services are:

  • All customer interconnects ( Transit / EWCS / Wholesale handoff / Pseudowire ) terminating at miltonkeynes.core.enta.net
  • IPSC and WBC interconnect

Traffic that would normally be routed through this equipment will be routed via alternate paths.

 

  1. Ming-Yu Hsieh says:

    This work is now complete.

Emergency maintenance: Sonicwall GMS

Posted: May 20th, 2015 at 11:50 by David Derrick

Thursday 21 May 2015 11:00-13:00

During the above window we will be replacing the GMS appliance which provides customer access to their managed firewalls. Existing user details will be exported and imported onto the new system however there is a risk that saved reports and passwords may be lost.

Please note that the appliances themselves are unaffected by this work and the security of customer networks is not at risk. Any urgent changes to firewalls can be made via the normal support channels.

Incident: Incoming VOIP calls

Posted: May 6th, 2015 at 14:03 by Ryan Berrisford

We are aware of an issue with incoming calls into our in-office telephone system. Engineers are currently investigating and further updates will follow shortly.

 

  1. Ryan Berrisford says:

    Service has now been restored and we are continuing to monitor the situation.

    We apologise for any inconvenience caused by this incident.

Planned Maintenance: birmingham-te.core.enta.net

Posted: May 6th, 2015 at 12:42 by Ming-Yu Hsieh

Friday 22nd May 2015 0:01 – 06:00

During the above window we will be replacing birmingham-te.core.enta.net with a higher capacity router.

All services will be migrated to the new router, we expect downtime of approximately 1 hour during the window.

Affected services are:

  • All customer interconnects ( Transit / EWCS / Wholesale handoff / Pseudowire ) terminating atbirmingham-te.core.enta.net
  • IPSC and WBC interconnect

Traffic that would normally be routed through this equipment will be routed via alternate paths.

 

  1. Phil Davies says:

    This work is now complete.

Planned Maintenance: miltonkeynes.core.enta.net

Posted: May 6th, 2015 at 12:42 by Ming-Yu Hsieh

Thursday 21st May 2015 0:01 – 06:00

During the above window we will be replacing miltonkeynes.core.enta.net with a higher capacity router.

All services will be migrated to the new router, we expect downtime of approximately 1 hour during the window.

Affected services are:

  • All customer interconnects ( Transit / EWCS / Wholesale handoff / Pseudowire ) terminating at miltonkeynes.core.enta.net
  • IPSC and WBC interconnect

Traffic that would normally be routed through this equipment will be routed via alternate paths.

 

  1. Ming-Yu Hsieh says:

    Due to unforeseen circumstances the planned maintenance at Miltonkeynes has been cancelled and will be rescheduled at later date. Apologies for any inconvenience caused.

Phone System Disruption

Posted: May 6th, 2015 at 12:11 by Richard Partridge

We have become aware that one of our upstream carriers has just encountered an issue which resulted in intermittent disruption when trying to call our contact numbers. Our supplier has indicated that the problem should now be resolved.

Our apologies for any inconvenience caused.