At Risk: slough.core

Posted: October 14th, 2019 at 15:04 by Iain Beveridge

Tuesday 15th October 2019, 00:01 – 00:45

After a power check within Slough POP, BT identified an issue with part of their power infrastructure within one of our racks. BT will undertake emergency work in the above window to swap out a faulty UPS.

No downtime is expected however all directly connected services should be considered at risk.

  1. Daniel Jones says:

    This work is now commencing.

  2. Daniel Jones says:

    This work is now complete.

Resolved Incident: VoIP calls

Posted: October 10th, 2019 at 15:35 by david labouchardiere

Good afternoon.

We are aware of an issue that was affecting some users on our VOIP platform. We believe the issue has now been resolved and request any users affected to now retest the service.

Please accept our apologies for any inconvenience caused.

At Risk: nottingham.core

Posted: October 9th, 2019 at 15:00 by Iain Beveridge

Wednesday 9th October 2019, 17:00 – 17:15

After a power check within Nottingham POP, BT identified an issue with part of the power infrastructure within one of our racks.

BT will undertake emergency work in the above window which will require one of the power feeds to be moved, the core will momentarily run on single power supply rather than being dual powered.

No downtime is expected however all directly connected services should be considered at risk, this work is required to be completed ASAP.

  1. Work completed within above window with no incident

Planned Maintenance: Gloucester

Posted: October 8th, 2019 at 11:14 by Daniel Jones

Thursday 24th October 2019 00:01 – 06:00

During the above window we will be carrying out a planned maintenance on our network in Gloucester.

We expect all services to have a maximum downtime of 2 hours. Services include Leased lines and Pseudowires terminating at this location. Whilst actual downtime is expected to be no more than 2 hours, the full 6 hours may be required to account for any unforeseen issues.

All other traffic that would normally route through this location will take alternative paths.

Planned Maintenance: Vodafone

Posted: October 2nd, 2019 at 18:14 by David Brewis

Wednesday 23rd October 2019 00:01 – 02:00

During the above window Vodafone will be completing a planned maintenance to upgrade firmware on a single handover point. It is expected for all affected connections to experience 1 hour downtime, however the full duration of the window may be required to account for any unforeseen issues.

Planned Maintenance: Vodafone

Posted: October 2nd, 2019 at 18:13 by David Brewis

Saturday 19th October 2019 00:01 – 02:00

During the above window Vodafone will be completing a planned maintenance to upgrade firmware on a single handover point. It is expected for all affected connections to experience 1 hour downtime, however the full duration of the window may be required to account for any unforeseen issues.

Planned Maintenance: Vodafone

Posted: October 2nd, 2019 at 18:12 by David Brewis

Wednesday 16th October 2019 00:01 – 02:00

During the above window Vodafone will be completing a planned maintenance to upgrade firmware on a single handover point. It is expected for all affected connections to experience 1 hour downtime, however the full duration of the window may be required to account for any unforeseen issues.

Planned Maintenance: Vodafone

Posted: October 2nd, 2019 at 18:11 by David Brewis

Saturday 12th October 2019 00:01 – 02:00

During the above window Vodafone will be completing a planned maintenance to upgrade firmware on a single handover point. It is expected for all affected connections to experience 1 hour downtime, however the full duration of the window may be required to account for any unforeseen issues.

Planned Maintenance: Vodafone

Posted: October 2nd, 2019 at 18:10 by David Brewis

Wednesday 9th October 2019 00:01 – 02:00

During the above window Vodafone will be completing a planned maintenance to upgrade firmware on a single handover point. It is expected for all affected connections to experience 1 hour downtime, however the full duration of the window may be required to account for any unforeseen issues.

Incident: VoIP calls

Posted: October 1st, 2019 at 20:10 by David Brewis

Good evening.

We are currently aware of an issue affecting calls on the VoIP platform. We are investigating the problem and will provide further updates as soon as possible.

Please accept our apologies for any inconvenience caused.

  1. David Brewis says:

    Engineers continue to investigate with the aim to identify the cause disrupting service across our VoIP platform. We have been able to replicate the issue internally assisting with troubleshooting steps.

    We will continue to update with updates and progress as troubleshooting continues.

  2. Robin Posadas says:

    Engineers are continuing to investigate the problem and we will continue to update as further troubleshooting continues.

  3. Robin Posadas says:

    Engineers have now confirmed service has been restored. Any customers still experiencing issues should reboot their equipment before contacting our support department.

    We apologise for any Inconveniences caused by this outage