Planned Maintenance: Equinix

Posted: April 21st, 2017 at 11:42 by Mark Yardley

Wednesday 03 May 00:01 – 06:00

During the above window we will be performing a software upgrade and a reload of one of our devices at this location. This is expected to take approximately 1 hour, during which time directly connected customers will lose service. All other traffic will remain unaffected.

Affected services include leased lines and customer interconnects terminated in this location.

Planned Maintenance: Broadband platform

Posted: April 18th, 2017 at 17:31 by Steve Lalonde

Thursday 27th April 2017 00:01 – 07:00

During the above window we will be performing maintenance on our Broadband Platform.

This work is not expected to be customer affecting.

There will be multiple changes to the routing inside the Broadband platform, some customers may see minor packet loss while the network re-converges after each change.

  1. Steve Lalonde says:

    This work is now complete.

Planned Maintenance: Interxion

Posted: April 12th, 2017 at 17:27 by Jake Turner

Thursday 20th April 2017 00:00 ~ 06:00

During the above window we will be migrating customers off interxion.core.enta.net onto a higher capacity router.

All services will be migrated to the new router, we expect downtime of approximately 1 hour during the window.

Affected services are:

All customer interconnects ( Transit / EWCS / Wholesale handoff / Pseudowire ) terminating at interxion.core.enta.net.

Traffic that would normally be routed through this equipment will be routed via alternate paths.

  1. Jake Turner says:

    This work is now complete.

VoIP disruption

Posted: April 12th, 2017 at 15:39 by Adam Heath

We are aware that a number of users are having issues placing and receiving calls on the VoIP Enrich platform.  Engineers are currently working to restore service and we will provide further information when it becomes available.

  1. Adam Heath says:

    Service has been restored following our engineers restarting a process on one of the VoIP servers.

Planned Maintenance: Faraday

Posted: April 5th, 2017 at 15:17 by Mark Yardley

Thursday 13 April 00:01 – 06:00

During the above window we will be performing a software upgrade and a reload of one of our devices at this location. This is expected to take approximately 1 hour, during which time directly connected customers will lose service. All other traffic will remain unaffected.

Affected services include DSL (IPSC and WBC) and leased lines terminated in this location.

  1. Mark Yardley says:

    This work is now complete.

Incident: kingston.core

Posted: March 31st, 2017 at 13:05 by Richard Partridge

We are currently investigating a loss of connectivity to kingston.core. Engineers are already investigating. Further information will be provided as and when it becomes available.

  1. Richard Partridge says:

    We’ve received confirmation from the power provider in the region that there is a power problem affecting the area. Power is expected to be restored between 14:30 and 15:30.

    Further updates will follow.

  2. Neil Watson says:

    Details of the local power outage can be seen here. The reference is INCD-314299-U.

    This issue will be affecting all customers that connect via our Kingston node, including both Ethernet and Broadband services. Apologies for the disruption, we will update further as soon as more information is available.

  3. Richard Partridge says:

    Connectivity has been restored however the site should still be considered at-risk until we receive official confirmation that the power outage has been resolved.

Incident: Glasgow

Posted: March 23rd, 2017 at 01:50 by Mark Yardley

We have experienced two brief losses of power to our equipment located in our Glasgow PoP. Engineers are investigating with our colocation provider. Power is currently restored however should still be considered at risk. Further updates will be provided when available.

  1. Mark Yardley says:

    After additional discussion with our colocation provider, we are currently monitoring the situation in this location while further investigation is undertaken. All services provided at this location are currently restored, however they should still be considered at risk. Further updates will be provided when available.

Incident: Edinburgh

Posted: March 21st, 2017 at 22:58 by Mark Yardley

We have experienced a loss of power to our equipment located in our Edinburgh PoP. Power has already been restored however some services still remain affected. Engineers are investigating and further updates will be provided when available.

  1. Mark Yardley says:

    A second brief power interruption has been experienced at this location. Engineers are still currently investigating the issue with our colocation provider.

  2. Mark Yardley says:

    Updates from our colocation provider indicate that they have seen power disruption at this location and investigating. Further updates from them are not expected until their engineers have been able to attend site.

    Although power is currently restored at this location and the majority of services appear to be function at this time, they should still be considered at risk until our suppliers can confirm the incident is resolved.

  3. Mark Yardley says:

    We have had confirmation from our colocation provider that the disruption was caused by the failure of the local power supply and the failure of their on site backup generator to take over.

    Our provider is currently on site and installing a replacement generator. As such this location should still be considered at risk until this work is complete. Further updates will be provided when they are available.

Planned Maintenance: VoIP Platform

Posted: March 20th, 2017 at 15:23 by Adam Heath

Planned Maintenance on the VoIP platform is due to continue on Tuesday on Thursday each week between 23:00 – 23:30 until further notice.  Users may experience some disruption initiating calls or a disconnection of any call in progress once the work is underway.  In order to ensure the number of users affected is at a minimum, we are looking to complete any maintenance work outside of peak times.

We will comment further on this post should there be any individual dates where the window may be amended.  We will notify via an independent post should the window change indefinitely.

At-Risk: Cambridge to Telehouse fibre link maintenance

Posted: March 16th, 2017 at 14:20 by Iain Beveridge
30-Mar-2017 02:00 GMT to 30-Mar-2017 06:00 GMT
During the above window one of our fibre suppliers will be carrying out maintenance on one of our links between Cambridge and Telehouse East. Whilst the actual downtime is expected to be less, the full 4 hrs may be required to account for any unforeseen issues. This work is not expected to be service affecting, however, you may see unusual paths and increase in latency while traffic is automatically rerouted via alternate routes.