Planned Maintenance: man-te.core.enta.net

Posted: April 17th, 2014 at 10:39 by Ming-Yu Hsieh

00:01 – 06:00 Wednesday 7th May 2014

During the above window we will be upgrading supervisor of man-te.core.enta.net.

we expect downtime of approximately 30 mins during the window.

Affected services are:

  • All ethernet lines terminating at Manchester Dial House
  • Manchester WBC interconnect
  • Manchester IPSC interconnect

Planned Maintenance: man.core.enta.net

Posted: April 17th, 2014 at 10:38 by Ming-Yu Hsieh

0:01 – 06:00 Wednesday 7th May 2014

During the above window we will be replacing man.core.enta.net with a new router.

All services will be migrated to the new router, we expect downtime of approximately 2 hour during the window.

Affected services are:

  • All ethernet lines terminating at Telecity Williams Manchester
  • All customer interconnects ( Transit / EWCS / Wholesale handoff ) terminating at Telecity Williams Manchester

Traffic that would normally be routed through this equipment will route via alternate paths.

 

DSL Cannot Connect Issues

Posted: April 14th, 2014 at 11:39 by Wayne Hawtin

We are currently experiencing an issue preventing some 20c and 21c DSL users connecting to our service. The issue is not geographically restrained to one area and spans multiple nodes. We are investigating this as a matter of urgency and further updates will be provided when they become available.

  1. Wayne Hawtin says:

    We can see service has been restored for a number of users, however as some customers are still experiencing difficulties connecting, our investigation is continuing. Further updates will be provided when they become available.

  2. Wayne Hawtin says:

    We can now see that normal service has been restored and we are continuing to monitor the situation.

Incident: VoIP Disruption

Posted: April 3rd, 2014 at 15:32 by Richard Partridge

We’re currently aware of and investigating an issue which is causing audio difficulties across our VoIP platform.

Further information will be provided as and when it becomes available.

  1. Richard Partridge says:

    We’ve now seen that stability has returned to the platform. The issue appeared to relate to problems being experienced by an upstream carrier.

Planned Maintenance: Telehouse

Posted: April 1st, 2014 at 14:38 by Steve Lalonde

Wednesday 9th April 2014 00:00 – 04:00

During the above maintenance window we will be upgrading the software on telehouse-north.core.enta.net and telehouse-east3.core.enta.net, this will require the routers to be rebooted.

No customers are directly connected to these routers and traffic through the routers will be rerouted over alternate paths before the upgrade work begins.

Each router will be offline for approximately 30 mins.

  1. Steve Lalonde says:

    This work is now complete.

Incident: Routing Issues

Posted: March 28th, 2014 at 08:53 by Richard Partridge

We are aware of and currently investigating issues routing to off-net destinations.

Further updates will be provided as and when they become available.

  1. Richard Partridge says:

    We’re now seeing service restored to a number of locations however our investigation is continuing.

  2. Richard Partridge says:

    The issue has now been resolved and normal service has resumed.

    Further information will be available in an incident report to follow later.

  3. Richard Partridge says:

    An incident report has been made available for this issue. It can be found here.

Planned Maintenance: Telecity Hex

Posted: March 19th, 2014 at 11:22 by Ming-Yu Hsieh

0:01 – 06:00 Friday 28th March 2014

During the above window we will be installing additional core router at Telecity Hex 8&9.

The new router will be connected to the existing router and some core links will be moved to the new router. Where a core link is being moved traffic will be switched to alternate paths before the link is moved.

Some services will be migrated to the new router, we expect downtime of approximately 10 mins during the window.

Affected services are:

  • All wholesale ethernet lines via Telecity Hex 8&9
  • Customer interconnects ( EWCS / Wholesale handoff ) terminating at Telecity Hex 8&9, those affected customers have been contacted directly.

 

 

  1. Ming-Yu Hsieh says:

    This work has been completed successfully.

At Risk: Slough POP

Posted: February 27th, 2014 at 16:06 by Richard Partridge

We are currently dealing with a fault on one of the network links serving our Slough POP. The POP itself and all services terminating on it (including the 20CN and 21CN interconnects) should be considered at risk due to the loss of resilience.

Further updates will be provided as and when the issue has been rectified.

  1. Richard Partridge says:

    Our supplier has advised that the fault on the network link relates to malicious damage resulting from cable theft. Repair work is underway and we are chasing for an ETR.

  2. Richard Partridge says:

    Our supplier has advised that they’re currently working towards an ETR of 20:00hrs.

  3. Richard Partridge says:

    Our supplier has advised that the fault has been rectified and service has been stable for approximately two hours. Resilience to the Slough POP has now been restored and we will keep the circuit under observation.

Planned Maintenance: columbo.core.enta.net

Posted: February 27th, 2014 at 15:26 by Ming-Yu Hsieh

0:01 – 06:00 Friday 14th March 2014

During the above window we will be replacing columbo.core.enta.net with a new router.

All services will be migrated to the new router, we expect downtime of approximately 1 hour during the window.

Affected services are:

  • Columbo WBC interconnect
  • All ethernet lines terminating at Columbo House
  • All wholesale ethernet lines via Columbo House
  1. Ming-Yu Hsieh says:

    This work has been completed successfully.

WBC cannot connect issues

Posted: February 20th, 2014 at 09:50 by Neil Watson

We are currently experiencing an issue that is preventing some DSL users connecting to our service. Our initial investigations indicate that this is a BT issue and we are working with them to resolve as soon as possible. The issue spans multiple nodes and is not geographically restrained to one area. We are aiming to have the service restored as a matter of urgency.

  1. Neil Watson says:

    Customer sessions are now being restored and our monitoring indicates that the majority of services are now working again. We’ve yet to receive details from BT as to the cause but will update when we have further information.

  2. Neil Watson says:

    BT have now advised of the following:

    Connectivity has been restored as of 10:03, and service is being seen to re-establish for CPs, since the RADIUS traffic was moved to the other half of the platform in Manchester.

    This would have been impacting all CPs, and call volumes are now returning to normal volumes.

    Investigations continue into what caused the loss of connectivity to the RADIUS authentication platform

    This impacted approx half the 21CN WBC broadband platform, south of the UK. Existing broadband sessions were not affected but anyone who needed to re-establish after a session drop would not have been able to get on and authenticate.