Incident: columbo.core

Posted: December 1st, 2016 at 09:35 by Richard Partridge

We are currently experiencing a loss of connectivity to columbo.core. Engineers are already investigating and we are organising local engineering resources to attend site.

Further updates will be provided as and when they become available.

  1. Richard Partridge says:

    We have regained connectivity to the core router and initial evidence suggests this loss of connectivity relates to a power failure to our cabinet. We are continuing our investigation and the site should be considered at risk for the time being.

  2. Ryan Berrisford says:

    Although power has been restored to the Columbo core router we are still seeing some services as down. Engineers are continuing to investigate and further updates will follow.

  3. Ryan Berrisford says:

    Services have now been fully restored to both DSL and Ethernet services. We are continuing to monitor and a full incident report will follow in due course.

  4. Ryan Berrisford says:

    An incident report for this issue is now available here.

Edinburgh to Newcastle fibre maintenance

Posted: November 28th, 2016 at 10:56 by Iain Beveridge

09-Dec-2016 01:00:00 GMT to 09-Dec-2016 06:00:00 GMT

During the above window one of our fibre suppliers will be carrying out maintenance on our link between Edinburgh and Newcastle. Whilst the actual downtime is expected to be less, the full 5 hrs may be required to account for any unforeseen issues. This work is not expected to be service affecting, however, you may see unusual paths and increase in latency while traffic is automatically rerouted via alternate routes.

Equinix Slough to Interxion fibre maintenance

Posted: November 24th, 2016 at 09:25 by Iain Beveridge

03-Dec-2016 08:00:00 GMT to 03-Dec-2016 20:00:00 GMT

During the above window one of our fibre suppliers will be carrying out maintenance on our link between Equinix Slough and Interxion. Whilst the actual downtime is expected to be a maximum of 30 minutes, the full 12 hrs may be required to account for any unforeseen issues. This work is not expected to be service affecting, however, you may see unusual paths and increase in latency while traffic is automatically rerouted via alternate routes.

Telehouse East to Stepney Green fibre maintenance

Posted: November 16th, 2016 at 09:10 by Iain Beveridge

26-Nov-2016 12:00:00 GMT to 26-Nov-2016 23:59:00 GMT

During the above window one of our fibre suppliers will be carrying out maintenance on our link between Telehouse East and Stepney Green. Whilst the actual downtime is expected to be less, a full 30 minutes may be required to account for any unforeseen issues. This work is not expected to be service affecting, however, you may see unusual paths and increase in latency while traffic is automatically rerouted via alternate routes.

At-Risk: Cardiff to Bristol fibre link maintenance

Posted: November 14th, 2016 at 15:36 by Scott Morgan
28-Nov-2016 22:30 GMT to 29-Nov-2016 06:00
During the above window one of our fibre suppliers will be carrying out maintenance on our links between Cardiff and Bristol. Whilst the actual downtime is expected to be less, the full 7.5 hrs may be required to account for any unforeseen issues. This work is not expected to be service affecting, however, you may see unusual paths and increase in latency while traffic is automatically rerouted via alternate routes.

Incident: Nottingham WBC

Posted: November 10th, 2016 at 15:21 by Richard Partridge

Engineers are currently investigating an issue causing a loss of service for DSL connections served by the Nottingham WBC node.

Further updates will be provided as and when they become available.

 

  1. Richard Partridge says:

    Our engineers have corrected the problem and service is now restored.

    We apologise for any inconvenience caused.

  2. Neil Watson says:

    A report is now available for this incident which can be found here. Apologies for the problems that this loss of service will have caused for our customers.

Emergency Maintenance: DSL platform

Posted: November 8th, 2016 at 14:49 by Steve Lalonde

Wednesday 9th November 2016 0:01 – 04:00

During the above window we will be modifying the load distribution on the DSL platform.

No disruption is expected.

  1. Steve Lalonde says:

    This work is now complete

Incident: Telehouse East Satellite

Posted: November 8th, 2016 at 11:16 by Richard Partridge

We are currently aware of an issue affecting one of our satellite devices in Telehouse East causing a loss of service for a small number of customers.

Engineers are already investigating and a further engineer is on his way to provide on-site assistance.

  1. Richard Partridge says:

    Our engineer is now on site and investigating.

    Further information will be provided as and when it becomes available.

  2. Richard Partridge says:

    A hardware fault has been rectified and service is now restored.

    We apologise for any inconvenience caused.

  3. Jake Turner says:

    While most services connected to this edge device have had service restored, we are still seeing residual issues with a very small number of customers.

    An upgrade and reboot of the device will be carried out at 23:00 this evening. The emergency maintenance should take no longer than 1 hour however actual downtime for each customer is likely to be around 5 minutes.

  4. Jake Turner says:

    This work is now complete and service has been restored to the affected customers.

  5. Ryan Berrisford says:

    An incident report for this issue is now available here.

Incident: managed-lns01.inx.dsl

Posted: November 2nd, 2016 at 18:25 by Mark Yardley

We have recently experienced an unscheduled reload of managed-lns01.inx.dsl serving our managed EWCS platform. This will have caused a brief interruption of service to customers connected to this particular LNS. Engineers are monitoring the device and will be investigating further to ascertain the cause.

We apologise for the inconvenience this may have caused.

At-Risk: the.dsl.enta.net

Posted: November 2nd, 2016 at 16:45 by Jake Turner

Thursday 3rd November 2016 00:00 – 04:00

During the above maintenance window, we will be performing work on one of the core DSL routers at Telehouse.

No traffic is currently routed via this router and so no customers should be affected.

  1. Ming-Yu Hsieh says:

    This work is now complete