Emergency maintenance: Sonicwall GMS

Posted: May 20th, 2015 at 11:50 by David Derrick

Thursday 21 May 2015 11:00-13:00

During the above window we will be replacing the GMS appliance which provides customer access to their managed firewalls. Existing user details will be exported and imported onto the new system however there is a risk that saved reports and passwords may be lost.

Please note that the appliances themselves are unaffected by this work and the security of customer networks is not at risk. Any urgent changes to firewalls can be made via the normal support channels.

Incident: Incoming VOIP calls

Posted: May 6th, 2015 at 14:03 by Ryan Berrisford

We are aware of an issue with incoming calls into our in-office telephone system. Engineers are currently investigating and further updates will follow shortly.

 

  1. Ryan Berrisford says:

    Service has now been restored and we are continuing to monitor the situation.

    We apologise for any inconvenience caused by this incident.

Planned Maintenance: birmingham-te.core.enta.net

Posted: May 6th, 2015 at 12:42 by Ming-Yu Hsieh

Friday 22nd May 2015 0:01 – 06:00

During the above window we will be replacing birmingham-te.core.enta.net with a higher capacity router.

All services will be migrated to the new router, we expect downtime of approximately 1 hour during the window.

Affected services are:

  • All customer interconnects ( Transit / EWCS / Wholesale handoff / Pseudowire ) terminating atbirmingham-te.core.enta.net
  • IPSC and WBC interconnect

Traffic that would normally be routed through this equipment will be routed via alternate paths.

 

  1. Phil Davies says:

    This work is now complete.

Planned Maintenance: miltonkeynes.core.enta.net

Posted: May 6th, 2015 at 12:42 by Ming-Yu Hsieh

Thursday 21st May 2015 0:01 – 06:00

During the above window we will be replacing miltonkeynes.core.enta.net with a higher capacity router.

All services will be migrated to the new router, we expect downtime of approximately 1 hour during the window.

Affected services are:

  • All customer interconnects ( Transit / EWCS / Wholesale handoff / Pseudowire ) terminating at miltonkeynes.core.enta.net
  • IPSC and WBC interconnect

Traffic that would normally be routed through this equipment will be routed via alternate paths.

 

  1. Ming-Yu Hsieh says:

    Due to unforeseen circumstances the planned maintenance at Miltonkeynes has been cancelled and will be rescheduled at later date. Apologies for any inconvenience caused.

Phone System Disruption

Posted: May 6th, 2015 at 12:11 by Richard Partridge

We have become aware that one of our upstream carriers has just encountered an issue which resulted in intermittent disruption when trying to call our contact numbers. Our supplier has indicated that the problem should now be resolved.

Our apologies for any inconvenience caused.

Incident: Talk Talk Based Circuits

Posted: April 13th, 2015 at 12:37 by Wayne Hawtin

We are currently aware of an issue affecting some customers with Talk Talk provided circuits.

We will be working closely with the supplier until resolution and further updates will be provided, as and when they become available.

  1. Wayne Hawtin says:

    The latest update from Talk Talk advises that engineering work is being undertaken in order to repair a fibre break.

    Further updates are expected at around 18:00hrs.

  2. Wayne Hawtin says:

    Supplier field engineers are still working on localising the fibre break. At this stage Talk Talk are unable to issue an ETR. Further updates will be communicated once available.

  3. Wayne Hawtin says:

    The latest update from Talk Talk states that technicians have prepared the fibre for repair and estimate that 4 hours of restoration work is now required. The current ETR is approximately 1:15am 14/04/15

  4. Wayne Hawtin says:

    All affected circuits were restored by approximately 22:30 last night following completion of the fibre re-splice.

    No further impacts are expected by this incident.

Incident: Virgin Media Based Circuits

Posted: March 31st, 2015 at 20:26 by Phil Davies

We are currently investigating an issue affecting some customers with Virgin Media provided circuits.
A fault is been raised with the supplier and we will work with them closely, until resolution. Further updates will be provided, as and when they become available.

  1. Phil Davies says:

    Our supplier has confirmed there are multiple Fibre breaks in the Gloucester area which will be affecting many of our Virgin Media provided circuits. Engineers are currently on site working on the repair, it is a major incident and we have been advised that work will continue through the night with no current estimated time of repair.

  2. Phil Davies says:

    Our Supplier has informed us that work continued through the night with most circuits having a restored service at 22:30 due to re-routing within their network however the physical work to is due to complete around 10.30 today so further downtime may occur.

Incident: Talk Talk Based Circuits

Posted: March 31st, 2015 at 16:14 by Ryan Berrisford

We are currently aware of an issue affecting some customers with Talk Talk provided circuits. Initial investigations indicate the affected circuits are all based in the Midlands area.

A fault has been raised with the supplier and we will work with them closely, until resolution. Further updates will be provided, as and when they become available.

  1. Ryan Berrisford says:

    All affected circuits were restored by approximately 23:30 last night. This incident was caused by a failed network card in our suppliers network at Wolverhampton, which has now been removed from service.

    No further impacts are expected by this incident.

Incident: Cardiff to Birmingham

Posted: March 31st, 2015 at 14:35 by Richard Partridge

We are aware of a fibre break affecting our Cardiff to Birmingham core link. Traffic is already re-routing around alternative paths. Our supplier is already working to resolve the problem however no ETR is available at this time.

Further updates will be provided as and when they become available.

  1. Phil Davies says:

    Our supplier has confirmed that the Fibre beaks in the Gloucester area which are affecting Virgin Media provided Circuits are also affecting the Cardiff to Birmingham core Link. Engineers are currently on site working on the repair, it is a major incident and we have been advised that work will continue through the night with no current estimated time of repair. Traffic is still re-routing around alternative paths.

  2. Phil Davies says:

    Service was restored at approximately 02.40am and remains stable. We will continue to monitor.

At Risk: Redbus POPs

Posted: March 31st, 2015 at 10:32 by Richard Partridge

Thursday 9th April 2015 00:01 – 06:00

The following sites will be at risk while we perform power upgrades.

  • redbus-sov.core.enta.net
  • redbus-hex.core.enta.net
  • redbus-mer.core.enta.net

All Vodafone based connections on redbus-sov.core.enta.net will experience approximately 15 minutes downtime whilst the Vodafone termination equipment reloads.