We have lost contectivity on 1 of our 10 Gig ports to LINX, LINX staff are investigating. Traffic normally on this path is being routed over alternate paths.

Our router in Telecity Harbour Exchange 8/9 has stopped responding. Customers directly connected to that site have lost service, other customers may notice some traffic taking different paths from normal. We are investigating the cause of the outage now.

We are investigating a probable fibre cut between Nottingham and Sheffield, all services are operational via alternative routes.

We have just had telehouse-east2.core.enta.net reload unexpectedly, service has returned to normal and we are investigating the cause.

BT will be undertaking emergency replacement of a failing component which has been causing problems for some framestream customers. The work will take place between 19:00 and 20:00 tonight (15 June) and should last no longer than 1/2 hour. We are attempting to contact all customers who will be directly affected.

09/06/2009 23:55:00 to 10/06/2009 07:00:00

During the period specified above our carriers will be performing emergency maintenance on cables that serve our Glasgow node. This is necessary due to fire damage at Preston Railway Station. Users connected to our Glasgow node will unfortunately suffer a period of downtime during this window.

We are aware of problems that are affecting our Bristol PoPs. This has been reported through to the carrier who are currently investigating. We apologise for the inconvenience that this will be causing for all users connected via this PoP and will update as soon  possible.

There is a fiber cut affecting several links to both Nottingham and Sheffield pops, all services are running over alternate paths. Customers connected via the Sheffield pop may notice a small increase in latency due to the increased path length.

Our carriers engineers are currently working to determine the exact fault location.

We currently do not have an ETR, further updates will follow.

Mon 8/6/2009 20:00 - Tue 9/6/2009 04:00

During the maintenance window above, the router wolv.enta.net will be replaced with a higher specification device during the maintenance window above. The expected downtime for the work is 1 hour, during which, customers who are directly connected to this device will be out of service. Any traffic that would normally be routed through this equipment will route via alternate paths. We apologise for any inconvenience this may cause.

Tue 2/6/2009 23:30 - Wed 3/6/2009 06:00

We have just been informed by our carrier that there will be work taking place between Sheffield and Leeds at the above times. Urgent outage required to remove excessive loss which is resulting in hits/errors on a Sheffield to Leeds DWDM system.

No outage is expected as traffic will route to these sites over alternative paths, both sites should be considered at risk during the maintenance window.