Planned Maintenance: Vodafone

Posted: July 18th, 2019 at 18:02 by David Brewis

Thursday 8th August 2019 00:01 – 02:00

During the above window Vodafone will be completing a planned maintenance to upgrade firmware on a single handover point. It is expected for all affected connections to experience 1 hour downtime, however the full duration of the window may be required to account for any unforeseen issues.

Planned Maintenance: Vodafone

Posted: July 17th, 2019 at 08:29 by David Brewis

Tuesday 6th August 2019 00:01 – 02:00

During the above window Vodafone will be completing a planned maintenance to upgrade firmware on a single handover point. It is expected for all affected connections to experience 1 hour downtime, however the full duration of the window may be required to account for any unforeseen issues.

Incident – Power Loss

Posted: July 14th, 2019 at 05:02 by John Hope

We have just experienced a loss of power to the Telford Office . Generator and UPS protection kicked in as expected however some internal systems remain offline.  This has been reported and is part of a bigger power-cut affecting multiple areas throughout the Telford postcodes.

This page will be updated as this incident progresses.

  1. John Hope says:

    As of 5:45 power has been restored.

    We are awaiting confirmation that all power services are returned by the suppliers.

  2. John Hope says:

    Our Suppliers have confirmed that this issue has now been resolved.

    We apologise for any inconvenience caused.

Emergency Maintenance: Mirada

Posted: July 9th, 2019 at 11:44 by Adam Heath

Tuesday 9th July 2019 15:00 – Tuesday 9th July 2019 15:30

Following the maintenance to this platform over the weekend, a further activity has been identified which needs to be completed at the earliest opportunity.

The activity isn’t related to, or the cause of any current functionality issues, but it is essential to the longer term reliability and resiliency of the platform.

Anybody trying to access the Mirada portal throughout the change window will be met with a temporary holding page advising of the maintenance.  Apologies for any inconvenience this may cause.

Emergency Maintenance: Mirada

Posted: July 4th, 2019 at 18:38 by Adam Heath

Friday 5th July 2019 12:00 – Monday 8th July 2019 09:00

During the above window we will be performing maintenance on the server which accommodates the Mirada portal.  Therefore, from the start time of the above window, the Mirada portal and it’s functionality will not be available to users.

The stated end date/time of this maintenance window is subject to change and we are looking to provide further information in relation to this, prior to the start time tomorrow.

Apologies for the short notice and for any inconvenience this emergency maintenance may cause.

  1. Adam Heath says:

    Following further review, there is no change to the above end date/time of the maintenance at this stage. We will be able to advise more accurately once activity is progressing and we will look to update further in due course.

    In addition, users attempting to access the Mirada portal during the maintenance window will be met with a holding page advising of the activity.

  2. Adam Heath says:

    Just a quick note to confirm that the maintenance on the Mirada server has successfully completed and the portal was brought back online with full functionality earlier this morning.

Planned Maintenance: Bradford

Posted: June 26th, 2019 at 15:49 by David Brewis
Wednesday 3rd July 2019 00:01 – 06:00
 
During the above window CityFibre will be carrying out a planned maintenance on our network in Bradford.
 
This window does not reflect customer down time, however services terminating in Bradford should be considered to be at risk during this period.
 
Actual downtime will be negligible as customer traffic will be routed through an alternative 10GB link whilst the work is being carried out. The traffic route will be moved onto the new 10GB link at the completion of the patching and configuration work.

At Risk: Peterborough POP

Posted: June 25th, 2019 at 16:31 by Iain Beveridge

Monday 1st July 2019, 00:01 – 00:45

After a power check within Peterborough POP, BT identified an issue with part of their power infrastructure within one of our racks. BT will undertake emergency work in the above window to swap out a faulty UPS.

No downtime is expected however all directly connected services should be considered at risk.

  1. This work is no longer needed to be carried out.

At Risk: Sheffield POP

Posted: June 25th, 2019 at 16:29 by Iain Beveridge

Tuesday 30th July 2019, 00:00 – 02:00

After a power check within Sheffield POP, BT identified an issue with part of their power infrastructure within one of our racks. BT will undertake emergency work in the above window to swap out a faulty UPS.

No downtime is expected however all directly connected services should be considered at risk. 

Power upgrade VeloxServ Wolverhampton

Posted: June 25th, 2019 at 16:25 by Iain Beveridge

Wednesday 3rd July 2019 06:00 – 17:00.   

During the above window our supplier will be carrying out essential power works to the incoming supply that feeds the suite in this location. No downtime is expected due to the preventative measures being taken, however all services at this location should be considered at risk for the duration of the window.

Incident: L2TP broadband

Posted: June 25th, 2019 at 14:05 by david labouchardiere

We are currently aware of an issue affecting authentication for L2TP broadband circuits. Our engineers are working on the issue and further updates should be provided in the next hour.

We apologise to any customers that are impacted and want to reassure you that we are working to return full service as soon as possible.

  1. david labouchardiere says:

    Our NOC engineers have resolved an issue with the radius database and we can see services are now reconnecting. Please ask any affected customers to power cycle their router if they are still offline.
    We apologise for the inconvenience this may have caused.