Incident: redbus-hex.edge.enta.net

Posted: August 25th, 2015 at 09:37 by Ryan Berrisford

We are currently investigating an unexpected router reload of redbus-hex.edge.enta.net. Any directly connected customers would have temporarily lost communication through this core router. All other traffic would have re-routed.

Engineers are currently investigating the incident and we apologise for any inconvenience caused.

  1. Ryan Berrisford says:

    Our engineers have identified a possible cause for the incident and we are continuing to monitor the device closely.

    We apologise for the inconvenience caused and no further incidents are expected.

Planned Maintenance: Sonicwall GMS

Posted: August 17th, 2015 at 17:37 by David Derrick

Mon 24  August 2015 10:30-13:30

During the above window the management system for our Sonicwalls and the firewall in front of it will be replaced. During this time, customers will be unable to view reports and our support staff will be unable to make changes.

The operation of the appliances themselves will be unaffected and urgent changes can still be made by the NOC team.

User passwords may need to be reset following the migration.

Emergency Work: Telford UPS

Posted: August 13th, 2015 at 13:05 by Mark Yardley

We have experienced a failure of one of the UPS devices that protects telford-dc3.core. We will shortly be undertaking work to replace the failed unit and restore full power redundancy. Services connected to or through telford-dc3.core should be considered at risk until the work is completed.

Further updates will be provided within the hour.

  1. Mark Yardley says:

    Engineers are currently progressing with the work. Further updates will follow shortly.

  2. Mark Yardley says:

    The work is now complete and UPS redundancy has been restored.

At-Risk: Telford Fibre Audit

Posted: August 3rd, 2015 at 16:42 by Steve Lalonde

Wednesday 5th August 2015 19:00 – 21:00
During the above window we will be auditing a small number of fibres
that enter our Telford headquarters building.
No downtime is expected however connections into Telford should be
considered at risk.

  1. Steve Lalonde says:

    Work has completed, further work is required and will be notified as usual.

Incident: Stepney Green

Posted: July 29th, 2015 at 08:41 by Ryan Berrisford

We are aware of an incident affecting 20CN ADSL customers connecting through the Stepney Green core. We are already speaking with the supplier in order to restore services as soon as possible.

Updates will be posted as they become available.

  1. Ryan Berrisford says:

    BT have identified an issue in the Ilford area and are currently investigating.

    The next update is expected at approximately 10:00, where will update further.

  2. Ryan Berrisford says:

    BT engineers are currently on site continuing the investigation and subsequent restoration of services. We are continuing to push BT and further updates are expected shortly.

  3. Ryan Berrisford says:

    BT engineers are now on site at both Ilford and Stepney Green and are currently liaising with the transmission team within BT.

    We are expecting further updates at approximately 12:30, if there is not a resolution beforehand.

  4. Adam Heath says:

    BT engineers remain on site at Ilford and Stepney Green whilst investigation into the root cause continues. Information received from BT explains that spare components have been arranged.

    We are continuing to make frequent contact with their respective teams, in order to ascertain the latest information as it becomes available.

  5. Adam Heath says:

    It appears that the majority of sessions on Stepney Green have now been restored, although as of yet no further information has been provided to us from BT regarding the cause.

    The circuits are still considered at risk until the formal confirmation from BT has been received. Our Support desk remain in contact with BT to retrieve this at the earliest opportunity.

  6. Ryan Berrisford says:

    We have had formal confirmation that the issue is now clear and so no longer considered at risk. The incident was caused by hardware failure between Ilford and Stepney Green.

    We apologise for the inconvenience caused by this incident.

Incident: Stepney Green

Posted: July 22nd, 2015 at 12:50 by Ryan Berrisford

We are currently aware of an incident affecting 20CN ADSL connections coming through the Stepney Green core, resulting in no connectivity. We are currently working with suppliers in order to restore services.

Further updates will be posted, as they become available.

  1. Ryan Berrisford says:

    Investigations are continuing with our supplier in order to identify the exact cause of the incident. Engineers have been dispatched from the supplier although an ETA has not yet been given.

    For completeness, Entanet have also dispatched their own engineer who has an ETA of 30 minutes.

    Further updates will follow in due course.

  2. Ryan Berrisford says:

    The Entanet engineer has arrived on site. Further updates will follow shortly.

  3. Ryan Berrisford says:

    We have seen that service has been restored to the affected customers, following a supplier engineer arriving at site. The service is still considered at risk until we have had official confirmation that all work has been completed.

    Further updates will follow.

Planned Maintenance: Telford PWAN Infrastructure

Posted: July 9th, 2015 at 05:22 by Richard Partridge

Friday 17th July 2015 00:01 – 06:00

We will be continuing our work from Thursday 9th to decommission the Telford PWAN switch in favour of our VPLS based platform. Each remaining PWAN connection terminating on the Telford PWAN switch will experience up to 10 minutes downtime during the window whilst being moved into the VPLS platform.

This work will only affect PWAN connections that terminate in Telford. No other services are expected to be affected.

  1. Ming-Yu Hsieh says:

    This work is now complete.

Planned Maintenance: Telford PWAN Infrastructure

Posted: June 29th, 2015 at 09:29 by Phil Davies

Thursday 9th July 2015 00:01 – 06:00

We will be beginning work to decommission the Telford PWAN switch in favour of our VPLS based platform. Each PWAN connection terminating on the Telford PWAN switch will experience up to 10 minutes downtime during the window whilst being moved into the VPLS platform.

This work will only affect PWAN connections that terminate in Telford. No other services are expected to be affected.

  1. Richard Partridge says:

    Most of the maintenance work has been completed. The remaining work will be scheduled for a later date.

Planned Maintenance: man-te.core.enta.net

Posted: June 22nd, 2015 at 11:20 by Ming-Yu Hsieh

Thursday 2nd July 2015 0:01 – 06:00

During the above window we will be replacing man-te.core.enta.net with a higher capacity router.

All services will be migrated to the new router, we expect downtime of approximately 1 hour during the window.

Affected services are:

  • All customer interconnects ( Transit / EWCS / Wholesale handoff / Pseudowire ) terminating at man-te.core.enta.net
  • IPSC and WBC interconnect

Traffic that would normally be routed through this equipment will be routed via alternate paths.

 

  1. Ming-Yu Hsieh says:

    This work is now complete.

Planned Maintenance: Wolverhampton

Posted: June 17th, 2015 at 10:40 by Ming-Yu Hsieh

Friday 26th June 2015 0:01 – 06:00

During the above window we will move all customers on wolv-te.core.enta.net to wolv-te2.core.enta.net, each connection will have downtime of up to 30 minutes during the window.

Affected services are:

  • All customer interconnects ( Transit / EWCS / Wholesale handoff / Pseudowire ) terminating at wolv-te.core.enta.net
  • WBC interconnect

Traffic that would normally be routed through this equipment will be routed via alternate paths.

  1. Phil Davies says:

    This work is now complete.