Archive for the ‘Emergency Work’ Category

Emergency Maintenance: man191-rtr-1

Posted: Friday, July 14th, 2023 at 18:49 by Jamie Smith

Friday 14th July 2023 19:00 – 20:00

During the above window, we will be carrying out a reboot of our core router in Manchester. This is required to address a memory issue being observed on the device.

All services currently terminated in this location will be subject to downtime. Services Include Leased lines, Wholesale handoff, Transit, EWCS & Psuedowires.

All other traffic that would normally route through this location will take alternative paths.

  1. Jamie Smith says:

    This is now starting

Emergency Joints Works Leeds Area

Posted: Sunday, July 2nd, 2023 at 16:55 by Dan Gluch

Saturday 1st July 00:01am – Tuesday 4th July 23:59:59pm

CityFibre are aware that some customers may be experiencing an unexpected service outage in the Leeds area. Please be aware that there are currently significant planned works ongoing in the area (Reference CHG0078467) between 00:01 on Saturday the 1st of July and 23:59 on the Tuesday the 4th of July. These works are required to address at risk infrastructure to reduce the likelihood of future unexpected service outages and to provide additional capacity.

We have endeavoured to issue advance notice to all customers. In the event you experience a service outage in the area between these times, please check change notifications prior to contacting our Technical Service Centre. Should you not have been notified and are experiencing an unexpected service outage, we apologise for this and ask that you notify our TSC of your service details in order to determine whether related to the works or a coincidental fault.

Current status as of 16:00 02/07/2023: 

Our field Teams have completed splicing activity in two of the three locations. Works are ongoing in the last location and additional teams are attending field splitters for testing with remote support from our TSC. It is not possible to provide specific timings or estimated times of customer restoration at this time however we anticipate that the majority of services will be restored by lunchtime Monday 03/07/2023. We ask that any customers who remain down at that time complete reboots of their equipment before contacting the TSC. Any services still down beyond that time will be investigated by our field team with the support of our ERS partner and TSC.

Emergency Maintenance: Core Router Software Upgrade – pre1-rtr-1

Posted: Thursday, June 22nd, 2023 at 23:22 by Jamie Smith

Friday 23rd June 23:00 – Saturday 24th June 03:00

During the above window, we will carry out an emergency software upgrades on our core router at Preston Telephone Exchange off the back of a Major Incident affecting the device on 21/6/23. All directly connected services will experience a number of outages of up to 60 minutes in total however the full duration of the window should be accounted for. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

Emergency Maintenance: lon55-rtr-1 & lon53-rtr-1

Posted: Friday, June 2nd, 2023 at 20:36 by Jamie Smith

Friday 2nd June 2023 23:00 – Saturday 3rd June 2023 00:00

During the above window, we will be carrying out a restart to the BGP process due to a software bug encountered on these devices. This will result in a brief outage for IP customers who terminate on this device. BGP Sessions are expected to automatically re-establish after the process restart. Any users that remain down following the work may need to reboot their Customer Premises Equipment to restore connectivity.

Emergency Maintenance: PWAN Infrastructure Software Upgrades

Posted: Monday, April 3rd, 2023 at 09:13 by Jamie Smith

Wednesday 5th April 2023 00:00 – 05:00

During the above window we will be carrying out service affecting upgrades to two of our PWAN Infrastructure devices located within Interxion Datacenter (pwan-nx.inx.edge & pwan-nx2.inx.edge) this is due to a critical firmware bug on the SSD’s within these devices.

During this window an outage will occur to any PWAN customers who have managed or unmanged firewalls (Standalone & HA), psudowires or cross connects terminating on these devices.

We expect no longer than a 60 minute outage per PWAN however the full duration of the maintenance window should be accounted for.

We apologise for any inconvenience this may cause

  1. Jamie Smith says:

    This work will soon be starting

  2. Jamie Smith says:

    This work has now been completed

Supplier Emergency Power Work: Manchester Telephone Exchange

Posted: Friday, February 24th, 2023 at 12:48 by Jamie Smith

Friday 24th Feb

BT Locate are currently on-site carrying out an Emergency Power Change over. We are currently observing a loss of service to a small number of EAD circuits. The site should be considered at risk for the duration of this works.

BT have advised this work is due to complete at approx 16:00

Third Party Emergency Work: Upgrade National Virgin Media Infinera Core

Posted: Wednesday, March 2nd, 2022 at 10:10 by Jamie Smith

Wednesday 9th March 2022 00:01 – Wednesday 9th March 2022 06:00

During the above window the third-party supplier Virgin Media will be carrying out an upgrade on the National Virgin Media Infinera Core. You may see a disruption to service which has been notified of up to 5 minutes as a precaution. This will occur at some point within the outage window and we are not able to specify a time.

We apologise for the short notice and any inconvenience this may cause

Emergency Work: Power Cycle of KRK1-OLT-1 in Huddersfield

Posted: Tuesday, December 14th, 2021 at 15:26 by Iain Beveridge

Tuesday 12th December 2021 17:30 – Tuesday 12th December 23:59

During the above window we will be carrying out an emergency reboot of OLT-1 at this location due to a problem identified with the device.

Actual downtime is expected to be 30 minutes, although this may vary depending on the works carried out during this maintenance window.

We apologise for the short notice and any inconvenience this may cause.

Third Party Emergency Work: Vodafone, Sovereign House, London

Posted: Tuesday, December 7th, 2021 at 16:02 by Iain Beveridge

Wednesday 8th December 2021 01:00 – 05:00

During the above window our third-party Vodafone will be carrying out work swapping their SFPs, cleaning fibres and reloading their equipment. Customers will experience an outage during the maintenance window

We apologise for the short notice and any inconvenience this may cause.

Emergency Works: Birmingham to Coventry

Posted: Monday, October 4th, 2021 at 14:29 by Alistair Patterson

Monday 4th October 2021 23:00 – Tuesday 5th October 2021 01:00

We are carrying out maintenance work on our Birmingham to Coventry links to re-engineer traffic routes during the above window. This is not expected to cause any impact to services.