Archive for the ‘Emergency Work’ Category

Third Party Emergency Work: Upgrade National Virgin Media Infinera Core

Posted: Wednesday, March 2nd, 2022 at 10:10 by Jamie Smith

Wednesday 9th March 2022 00:01 – Wednesday 9th March 2022 06:00

During the above window the third-party supplier Virgin Media will be carrying out an upgrade on the National Virgin Media Infinera Core. You may see a disruption to service which has been notified of up to 5 minutes as a precaution. This will occur at some point within the outage window and we are not able to specify a time.

We apologise for the short notice and any inconvenience this may cause

Emergency Work: Power Cycle of KRK1-OLT-1 in Huddersfield

Posted: Tuesday, December 14th, 2021 at 15:26 by Iain Beveridge

Tuesday 12th December 2021 17:30 – Tuesday 12th December 23:59

During the above window we will be carrying out an emergency reboot of OLT-1 at this location due to a problem identified with the device.

Actual downtime is expected to be 30 minutes, although this may vary depending on the works carried out during this maintenance window.

We apologise for the short notice and any inconvenience this may cause.

Third Party Emergency Work: Vodafone, Sovereign House, London

Posted: Tuesday, December 7th, 2021 at 16:02 by Iain Beveridge

Wednesday 8th December 2021 01:00 – 05:00

During the above window our third-party Vodafone will be carrying out work swapping their SFPs, cleaning fibres and reloading their equipment. Customers will experience an outage during the maintenance window

We apologise for the short notice and any inconvenience this may cause.

Emergency Works: Birmingham to Coventry

Posted: Monday, October 4th, 2021 at 14:29 by Alistair Patterson

Monday 4th October 2021 23:00 – Tuesday 5th October 2021 01:00

We are carrying out maintenance work on our Birmingham to Coventry links to re-engineer traffic routes during the above window. This is not expected to cause any impact to services.

Emergency Works: Coventry

Posted: Thursday, August 26th, 2021 at 14:57 by Iain Beveridge

Thursday 26/08/2021 22:00 – Friday 27/08/2021 01:00

During the above window we will be carrying out emergency maintenance work on Dillotford Avenue, Coventry. This is to resolve a fault in a joint which is currently impacting live services.

Customers will experience an outage during the maintenance window. We will do our best to complete maintenance work quickly and with as little disruption as possible.

Apologies for any inconvenience it may cause.

Emergency Work: London Interxion Suite (LON44)?

Posted: Wednesday, February 10th, 2021 at 09:47 by Iain Beveridge

Wednesday 10th February 2021, 22:00 – Thursday 11th February 2021 05:00

During the above window, we will be working to restore power stability to some customer firewalls within our interxion suite. An ATS that is supplying one of out racks is faulty, we will be moving devices and config one at a time to new infrastructure within another rack in the suite. There will be a small window of downtime as we move these devices one at a time in a staged and controlled manner. This is follows on from last nights work, this window should conclude the work in this rack.

  1. Bogdan Voda says:

    This work has now been completed.

    Apologies for any inconvenience this may have caused.

Emergency Work: London Interxion Suite (LON44)

Posted: Tuesday, February 9th, 2021 at 19:45 by Iain Beveridge

Tuesday 09th February 2021, 22:00 – Wednesday 10th February 2021 05:00

During the above window, we will be working to restore power stability to some PWAN infrastructure and customer firewalls within our interxion suite. An ATS that is supplying one of out racks is faulty, we will be moving devices and config one at a time to new infrastructure within another rack in the suite. There will be a small window of downtime as we move these devices one at a time in a staged and controlled manner.

  1. Bogdan Voda says:

    Please be aware the above works is now about to commence.

  2. Bogdan Voda says:

    This has now been completed for tonight.
    Further work will need to be completed out of hours and will be communicated in due course.

    Apologies for the short notice and any inconvenience this may cause.

At Risk: Virgin Media Circuits

Posted: Wednesday, November 4th, 2020 at 16:29 by Iain Beveridge

Friday 6th of November 20:00 – Monday 9th November 06:00

During the above window as small number of circuits provided to us by Virgin Media are at risk while Virgin conduct work to resplice a section of fibre due to a location closure. No circuit will be down for the entirety of the window and any that are effected are estimated to only be down for 30 minutes to a maximum of 4 hours.

Emergency Work: Glasgow POP

Posted: Monday, August 17th, 2020 at 14:04 by Iain Beveridge

Tuesday 17th August 2020, 00:00 – 03:00

After a power check within Glasgow POP, BT identified an issue with part of the power infrastructure within one of our racks.

Therefore, BT will be undertaking emergency maintenance work in the above window which will require the power feeds to be moved, whilst an ATS & UPS is swapped within the rack. The core network router is not in this rack and not expected to experience any loss of service, customers with BT EAD circuits terminating in Glasgow should be considered at risk.

  1. Naz says:

    work is now commencing

  2. Naz says:

    work now completed

Emergency Work: columbo.core lon55

Posted: Tuesday, June 9th, 2020 at 14:51 by Iain Beveridge

Thursday 11th June 2020, 00:01 – 01:30

After a power check within Columbo POP, BT identified an issue with part of the power infrastructure within one of our racks.

Therefore, BT will be undertaking emergency maintenance work in the above window which will require the power feeds to be moved, whilst an ATS is swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment will experience a small period of downtime.

  1. All work completed within the window without any unexpected downtime.