Archive for the ‘Emergency Work’ Category

Emergency Work: columbo.core lon55

Posted: Tuesday, June 9th, 2020 at 14:51 by Iain Beveridge

Thursday 11th June 2020, 00:01 – 01:30

After a power check within Columbo POP, BT identified an issue with part of the power infrastructure within one of our racks.

Therefore, BT will be undertaking emergency maintenance work in the above window which will require the power feeds to be moved, whilst an ATS is swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment will experience a small period of downtime.

  1. All work completed within the window without any unexpected downtime.

Emergency Maintenance: Fibre joint between Reading & Bracknell

Posted: Monday, June 1st, 2020 at 10:29 by Gurinder Bansal

Friday 5th June 2019, 00:01 – 07:59

During the above window CityFibre will be carrying out an emergency maintenance on a Fibre joint between Reading & Bracknell.

Any directly affected services will be informed individually via email. Due to the Fibre joint carrying core links, resilience will be reduced in Bracknell. As a result, all services in Bracknell should be considered to be at risk during this period.

Emergency Maintenance: GLO4-rtr-1.core

Posted: Wednesday, January 29th, 2020 at 18:17 by Adam Heath

Thursday 30th January 2020, 03:00 – 04:00

During the above window we will be performing emergency maintenance on the above device under recommendation of our vendor after errors are being seen.  All circuits connected to this device will experience a service disruption whilst a reload of a card takes place.  We are not expecting the disruption to service to last any more than 10-15 minutes, however, the window is required so that any necessary pre and post change checks can be performed.

We will update upon completion.

  1. Aiden Spencer says:

    This has now been completed

At Risk: slough.core

Posted: Monday, October 14th, 2019 at 15:04 by Iain Beveridge

Tuesday 15th October 2019, 00:01 – 00:45

After a power check within Slough POP, BT identified an issue with part of their power infrastructure within one of our racks. BT will undertake emergency work in the above window to swap out a faulty UPS.

No downtime is expected however all directly connected services should be considered at risk.

  1. Daniel Jones says:

    This work is now commencing.

  2. Daniel Jones says:

    This work is now complete.

At Risk: nottingham.core

Posted: Wednesday, October 9th, 2019 at 15:00 by Iain Beveridge

Wednesday 9th October 2019, 17:00 – 17:15

After a power check within Nottingham POP, BT identified an issue with part of the power infrastructure within one of our racks.

BT will undertake emergency work in the above window which will require one of the power feeds to be moved, the core will momentarily run on single power supply rather than being dual powered.

No downtime is expected however all directly connected services should be considered at risk, this work is required to be completed ASAP.

  1. Work completed within above window with no incident

Emergency Maintenance: slough.core

Posted: Friday, September 13th, 2019 at 16:36 by Robin Posadas

Tuesday 17th September 2019, 00:01 – 03:00

During the above window our supplier will be carrying out essential power works to one of our racks in this location. We expect all services currently terminated in this location to have up to 1 hour downtime. Services Include Leased lines and Pseudowires.

All other traffic that would normally route through this location will take alternative paths.

  1. Gurinder Bansal says:

    This work is now complete.

At Risk: Newcastle POP

Posted: Wednesday, September 4th, 2019 at 17:06 by Iain Beveridge

Wednesday 4th September 2019, 21:00 – 22:00

After a power check within Newcastle POP, BT identified an issue with part of their power infrastructure within one of our racks. BT will undertake emergency work in the above window to swap out a faulty UPS.

No downtime is expected however all directly connected services should be considered at risk.

  1. All the work completed without incident.

Emergency Maintenance: interxion3.core

Posted: Tuesday, August 20th, 2019 at 14:22 by Jamie Smith

Tuesday 20th August 2019 14:30 – 18:00
During the above window, we will be carrying out a non-service affecting reload to one of the line cards that part of our DSL platform terminates on, due to recurring alarms on the affected line card. These preventative works are to stop any potential service affecting problems occurring. The work will be carried out in 2 phases.

Phase 1: (Approx 14:30)

Cost DSL traffic away from Interxion DSL platform to Telehouse East DSL platform

Phase 2: (Approx 17:30 – 18:00)

Reload of affected line card

Once the line card has been reloaded and verified that the alarms are no longer present, traffic will be costed back to the Interxion DSL platform

Services should still however be considered at risk during this maintenance due to the loss of resilience whilst these works take place.

We apologise for the short notice of this maintenance notification

  1. Jamie Smith says:

    Phase 1 of this work has now been carried out.

  2. Jamie Smith says:

    Phase 2 – Reload of the affected line card will be commencing now

  3. Jamie Smith says:

    This work has completed successfully. Traffic has now been costed back to Interxion DSL platform.

Emergency Maintenance: lns6.the.dsl.enta.net

Posted: Tuesday, August 6th, 2019 at 14:10 by Jamie Smith

Wednesday 7th August 2019 03:00 – 04:00

During the above window broadband users connected via lns6.the.dsl.enta.net will be disconnected for a reboot of the device (memory fragmentation) we have taken preventative measures to filter connections away from this device to reduce the impact upon reboot. Any users still connected at the time of reboot will disconnect briefly before reconnecting via alternative equipment.

Users on this device that reconnect before the reboot will avoid the planned works.

At Risk: Peterborough POP

Posted: Wednesday, July 31st, 2019 at 17:18 by Iain Beveridge

Friday 2nd August 2019, 00:01 – 01:30

After a power check within Peterborough POP, BT identified an issue with part of their power infrastructure within one of our racks. BT will undertake emergency work in the above window to swap out a faulty UPS.

No downtime is expected however all directly connected services should be considered at risk.