Posts Tagged ‘Emergency’

Emergency Maintenance: columbo.core

Posted: Tuesday, October 23rd, 2018 at 14:08 by Jamie Smith

Wednesday 24th October 03:00– 06:00

During the above window our supplier will be carrying out essential power works to one of our racks in this location. There will be disruption to services at this location, this includes DSL, Leased lines and Pseudowires terminating at this location. Whilst actual downtime is expected to be no more than 1 hour, the full 3 hours may be required to account for any unforeseen issues.

We apologise for the short notice and any inconveniences this may cause

  1. Jamie Smith says:

    Our supplier has advised that this work has had to be rolled back to the previous state due to an unforeseen fault that occurred with the new equipment once Installed. The supplier engineer has advised they will be liaising with the manufacturer to try and ascertain why this fault occurred.

    This work will need to be re-scheduled in due course.

    Apologies for any inconvenience caused by this.

Emergency Maintenance: nottingham.core

Posted: Monday, October 22nd, 2018 at 17:27 by Jamie Smith

Tuesday 23rd October 10:00 – 14:00

During the above window, one of our engineer’s will be carrying out essential preventative maintenance within our racks at this location to facilitate emergency power works being carried out by our supplier on Thursday 25th October. While this work is being carried out we expect no disruption to services, however any services terminating at this location should be considered at risk for the duration of this window.

Thursday 25th October 00:00 – 06:00

During the above window our supplier will be carrying out essential power works to both of our racks in this location. No downtime is expected due to the preventative measures taken above, however all services at this location should be considered at risk for the duration of the window this includes; DSL, Leased lines and Pseudowires terminating at this location.

 

  1. Gurinder Bansal says:

    Tuesday 23rd October’s work is now complete

  2. Jamie Smith says:

    Please be aware that the work scheduled for Thursday 25th, will now take place on Friday 26th between 00:00 – 06:00. These services are still to be considered at risk.

  3. Jamie Smith says:

    Pleased be advised that our supplier is now carrying out the scheduled work

  4. Jamie Smith says:

    This work has now been completed

Emergency Maintenance : stepneygreen.core

Posted: Monday, October 22nd, 2018 at 17:07 by Jamie Smith

Tuesday 23rd October 03:00 – 06:00

During the above window our supplier will be carrying out essential power works to one of our racks in this location. No downtime is expected, however all services at this location should be considered at risk for the duration of the window this includes; DSL, Leased lines and Pseudowires terminating at this location.

This will not be carried out concurrently with the planned work at Columbo http://noc.enta.net/2018/10/at-risk-columbo-core/

Emergency Maintenance: Interxion DSL Infrastructure

Posted: Thursday, September 27th, 2018 at 13:38 by Richard Partridge

Thursday 27th September 2018 17:45 – 18:15

During the above window we will be performing a software update and reload of one of the devices within the Interxion DSL infrastructure due to a severe low memory alert, outlined in this post.

Broadband users connecting to the Interxion DSL infrastructure will experience a brief drop in connectivity whilst the device reloads. Downtime is expected to last no longer than five minutes.

  1. Mark Yardley says:

    This work is now commencing.

  2. Mark Yardley says:

    This work is now complete. Any users who have not yet reconnected are advised to reboot their equipment.

Emergency Work: Cardiff.core

Posted: Thursday, September 13th, 2018 at 14:19 by Gurinder Bansal

Friday 14th September 2018 13:00 – 14:00

During the above window we will be adding additional power equipment as an attempt to minimise further impact, whilst our supplier continues to investigate the occasional power disruptions at this location.

No downtime is expected however, all directly connected services should be considered at risk for the duration of this maintenance window.

  1. Gurinder Bansal says:

    This work is now commencing.

  2. Gurinder Bansal says:

    This work is now complete

Emergency Work: Columbo.core

Posted: Monday, July 30th, 2018 at 16:45 by Gurinder Bansal

Tuesday 31st July 2018 21:00 – 22:00

During the above window we will be replacing a failed fan unit on an edge device at this site. No downtime is expected however all directly connected services should be considered at risk for the duration of this maintenance window.

  1. Gurinder Bansal says:

    This work is now commencing.

  2. Gurinder Bansal says:

    This work is now complete.

Emergency Work: Peterborough.core

Posted: Saturday, July 14th, 2018 at 11:32 by Richard Partridge

Monday 16th July 00:01 – 02:00

During the above window we will be making routing adjustments with one of our transit providers. The work is not expected to result in any downtime however the Peterborough core should be considered at risk for the duration of the window whilst changes are taking place.

  1. Ming-Yu Hsieh says:

    This work is now complete.

Emergency Maintenance: DSL

Posted: Thursday, June 21st, 2018 at 14:26 by David Brewis

Thursday 21st June 2018 18:30 – 1900

During the above window we will be completing configuration work on an interconnect to correct throughput issues for a small set of broadband users. As the configuration is applied, users are likely to experience disruption to service for up to one minute.

We apologise for the short notice of this works. Should disruption continue past this window please reboot your router before contacting support.

  1. Steve Lalonde says:

    This work is now complete

Emergency Maintenance: Stepney Green – Faraday – Columbo

Posted: Friday, June 15th, 2018 at 16:36 by Gurinder Bansal

Monday 18th June 2018 20:00 – Tuesday 19th June 2018 03:00

During the above maintenance window, we will be undertaking work on core links between the above locations as part of ongoing network expansion.

No down time is expected and all precautions will be taken to avoid any disruption, however during this window all three sites should be considered at risk.

  1. Gurinder Bansal says:

    This work is now complete.

Emergency Maintenance: Nottingham

Posted: Tuesday, June 12th, 2018 at 17:55 by David Brewis

Wednesday 13th June 2018 20:00 – 22:00

During the above window we will be investigating a potential issue with the power infrastructure at this site. No downtime is expected however all directly connected services should be considered at risk for the duration of this maintenance window.

  1. Our investigation is now complete, services should no longer be considered at risk.