Posts Tagged ‘Emergency’

Emergency Work: Peterborough.core

Posted: Saturday, July 14th, 2018 at 11:32 by Richard Partridge

Monday 16th July 00:01 – 02:00

During the above window we will be making routing adjustments with one of our transit providers. The work is not expected to result in any downtime however the Peterborough core should be considered at risk for the duration of the window whilst changes are taking place.

  1. Ming-Yu Hsieh says:

    This work is now complete.

Emergency Maintenance: DSL

Posted: Thursday, June 21st, 2018 at 14:26 by David Brewis

Thursday 21st June 2018 18:30 – 1900

During the above window we will be completing configuration work on an interconnect to correct throughput issues for a small set of broadband users. As the configuration is applied, users are likely to experience disruption to service for up to one minute.

We apologise for the short notice of this works. Should disruption continue past this window please reboot your router before contacting support.

  1. Steve Lalonde says:

    This work is now complete

Emergency Maintenance: Stepney Green – Faraday – Columbo

Posted: Friday, June 15th, 2018 at 16:36 by Gurinder Bansal

Monday 18th June 2018 20:00 – Tuesday 19th June 2018 03:00

During the above maintenance window, we will be undertaking work on core links between the above locations as part of ongoing network expansion.

No down time is expected and all precautions will be taken to avoid any disruption, however during this window all three sites should be considered at risk.

  1. Gurinder Bansal says:

    This work is now complete.

Emergency Maintenance: Nottingham

Posted: Tuesday, June 12th, 2018 at 17:55 by David Brewis

Wednesday 13th June 2018 20:00 – 22:00

During the above window we will be investigating a potential issue with the power infrastructure at this site. No downtime is expected however all directly connected services should be considered at risk for the duration of this maintenance window.

  1. Our investigation is now complete, services should no longer be considered at risk.

Emergency Maintenance: Bristol

Posted: Tuesday, June 12th, 2018 at 17:43 by David Brewis

Thursday 14th June 2018 00:01 – 02:00

During the above window we will be investigating a potential issue with the power infrastructure at this site. No downtime is expected however all directly connected services should be considered at risk for the duration of this maintenance window.

  1. Gurinder Bansal says:

    Our investigation is now complete, services should no longer be considered at risk.

Emergency Maintenance: redbus-sov

Posted: Tuesday, May 8th, 2018 at 15:22 by Mark Yardley

Tuesday 08th May 2018 23:00 – 23:59

In the above window we will be undertaking an emergency reload of our redbus-sov core router. This is a pre-emptive reload in order to mitigate software related issues being observed on the device. Further work on this device will be required and will be scheduled and communicated in the normal manner.

All services terminated in this location including leased lines, wholesale hand-off, transit and EWCS will be affected. All other traffic that would normally route through this location will take alternative paths. We anticipate no more than 20 minutes downtime during the reload.

  1. Mark Yardley says:

    This work is now complete.

Emergency Maintenance: At Risk: Leeds POP

Posted: Monday, March 12th, 2018 at 09:29 by Jamie Smith

Monday 12th March 12:00 – 17:00

After a power check at the above location, an issue has been identified with the power infrastructure. Emergency work will, therefore, take place in the above window to swap out a faulty UPS.

No downtime is expected however all directly connected services should be considered at risk.

  1. Jamie Smith says:

    This work has been aborted, It will be re-scheduled for a later date.

At Risk: Bristol and Cardiff

Posted: Thursday, February 1st, 2018 at 23:42 by Jake Turner

Thursday 1st February 23:00 – Friday 2nd  February 08:00

Our supplier Virgin Media have advised that they need to carry out emergency maintenance on the previously faulty fibre from January 31st affecting our link between Bristol and Slough.

Due to this, traffic may be taking an alternative path and both Bristol and Cardiff cores are currently operating with reduced resilience.

 

Emergency Maintenance: Preston

Posted: Thursday, August 31st, 2017 at 09:39 by Richard Partridge

Friday 1st September 00:01 – 06:00

During the above window we will be replacing preston.core.enta.net with a higher specification and capacity router.

All services currently terminated in this location will be migrated on to the new hardware. This includes all customer transit, EWCS, wholesale hand-off and pseudowires terminating at this location.

All other traffic that would normally route through this location will take alternative paths.

  1. Jake Turner says:

    This work is now complete

At Risk: PWAN Infrastructure

Posted: Thursday, March 9th, 2017 at 10:10 by Mark Yardley

Thursday 09/03/17 23:00 – 23:59

This evening, during the above window, we will be performing an emergency software upgrade on some devices within our PWAN infrastructure.

No service impact to customers is expected.

  1. Mark Yardley says:

    This work is now complete.