Posts Tagged ‘Faraday’

Planned Maintenance: Faraday

Posted: Wednesday, April 5th, 2017 at 15:17 by Mark Yardley

Thursday 13 April 00:01 – 06:00

During the above window we will be performing a software upgrade and a reload of one of our devices at this location. This is expected to take approximately 1 hour, during which time directly connected customers will lose service. All other traffic will remain unaffected.

Affected services include DSL (IPSC and WBC) and leased lines terminated in this location.

  1. Mark Yardley says:

    This work is now complete.

BT 21cn/WBC Faraday Interconnect

Posted: Monday, September 17th, 2012 at 11:28 by Steve Lalonde

We are currently investigating a fault on the Faraday 21cn Interconnect.

  1. Steve Lalonde says:

    A fault has been raised with BT next update from them will be 12:45. We have also dispatched one of our engineers to cover any issues on our equipment.

  2. Wayne Hawtin says:

    The issue does appear to be related to a BT Major Service Outage. We will continue to push for further updates which will be provided when they become available.

    We apologise for any inconvenience caused.

  3. Steve Lalonde says:

    A BT engineer is now onsite investigating, no ETR yet.

  4. Steve Lalonde says:

    BT have located a fibre break between our rack and the 4th floor. Now waiting on additional BT engineer.

  5. Steve Lalonde says:

    We now have our own engineer onsite, unable to restore service as the fault is not in our equipment.

  6. Steve Lalonde says:

    Additional BT engineer due to arrive at 17:15

  7. Steve Lalonde says:

    Several BT engineers have been on site for a while now liaising with our engineer.

    Still no ETR

  8. Steve Lalonde says:

    Fibre break localised estimated 30 minutes to re-splice. We are hopeful this will resolve the fault.

  9. Steve Lalonde says:

    Fibre has been re-spliced, there is still unacceptably high loss on the link. BT now looking at alternate fibre pair for the section with the loss.

  10. Steve Lalonde says:

    Service restored users are reconnecting.

    Note: Some users may need to reboot their routers to reconnect.

  11. Richard Partridge says:

    An incident report has been made available for this issue. It can be found here.

Planned work: faraday.core.enta.net

Posted: Friday, January 15th, 2010 at 16:03 by Steve Lalonde

Monday 25th Jan 2010, 04:00hrs – 04:30hrs

During the maintenance window above the IOS on the router will be upgraded to resolve some configuration issues. This software upgrade will require a reboot of the router which should take approx 10 minutes to complete, during which all directly connected customers will lose connectivity.

Traffic that would normally be routed through this equipment will route via alternate paths.

  1. Steve Lalonde says:

    This work was completed successfully.