Wednesday 13th June 2018 20:00 – 22:00
During the above window we will be investigating a potential issue with the power infrastructure at this site. No downtime is expected however all directly connected services should be considered at risk for the duration of this maintenance window.
We have experienced an unscheduled reload of our Nottingham core router. All directly attached services will have experienced a brief interruption. Initial investigation suggests this was due to loss of power in the location and engineers are investigating further with our co-location provider. All services are now restored and we apologise for any inconvenience caused.
Engineers are currently investigating an issue causing a loss of service for DSL connections served by the Nottingham WBC node.
Further updates will be provided as and when they become available.
Richard Partridge says: Our engineers have corrected the problem and service is now restored.
We apologise for any inconvenience caused.
Neil Watson says: A report is now available for this incident which can be found here. Apologies for the problems that this loss of service will have caused for our customers.
Tuesday 19th Jan 2010, 04:00hrs – 04:30hrs
During the maintenance window above the IOS on the router will be upgraded to resolve some configuration issues. This software upgrade will require a reboot of the router which should take approx 10 minutes to complete, during which all directly connected customers will lose connectivity.
Traffic that would normally be routed through this equipment will route via alternate paths.
Steve Lalonde says: This work was completed successfully.
Our investigation is now complete, services should no longer be considered at risk.