Posts Tagged ‘WBC’

Incident: Glasgow

Posted: Thursday, March 23rd, 2017 at 01:50 by Mark Yardley

We have experienced two brief losses of power to our equipment located in our Glasgow PoP. Engineers are investigating with our colocation provider. Power is currently restored however should still be considered at risk. Further updates will be provided when available.

  1. Mark Yardley says:

    After additional discussion with our colocation provider, we are currently monitoring the situation in this location while further investigation is undertaken. All services provided at this location are currently restored, however they should still be considered at risk. Further updates will be provided when available.

Incident: Nottingham WBC

Posted: Thursday, November 10th, 2016 at 15:21 by Richard Partridge

Engineers are currently investigating an issue causing a loss of service for DSL connections served by the Nottingham WBC node.

Further updates will be provided as and when they become available.

 

  1. Richard Partridge says:

    Our engineers have corrected the problem and service is now restored.

    We apologise for any inconvenience caused.

  2. Neil Watson says:

    A report is now available for this incident which can be found here. Apologies for the problems that this loss of service will have caused for our customers.

BT 21cn/WBC Faraday Interconnect

Posted: Monday, September 17th, 2012 at 11:28 by Steve Lalonde

We are currently investigating a fault on the Faraday 21cn Interconnect.

  1. Steve Lalonde says:

    A fault has been raised with BT next update from them will be 12:45. We have also dispatched one of our engineers to cover any issues on our equipment.

  2. Wayne Hawtin says:

    The issue does appear to be related to a BT Major Service Outage. We will continue to push for further updates which will be provided when they become available.

    We apologise for any inconvenience caused.

  3. Steve Lalonde says:

    A BT engineer is now onsite investigating, no ETR yet.

  4. Steve Lalonde says:

    BT have located a fibre break between our rack and the 4th floor. Now waiting on additional BT engineer.

  5. Steve Lalonde says:

    We now have our own engineer onsite, unable to restore service as the fault is not in our equipment.

  6. Steve Lalonde says:

    Additional BT engineer due to arrive at 17:15

  7. Steve Lalonde says:

    Several BT engineers have been on site for a while now liaising with our engineer.

    Still no ETR

  8. Steve Lalonde says:

    Fibre break localised estimated 30 minutes to re-splice. We are hopeful this will resolve the fault.

  9. Steve Lalonde says:

    Fibre has been re-spliced, there is still unacceptably high loss on the link. BT now looking at alternate fibre pair for the section with the loss.

  10. Steve Lalonde says:

    Service restored users are reconnecting.

    Note: Some users may need to reboot their routers to reconnect.

  11. Richard Partridge says:

    An incident report has been made available for this issue. It can be found here.