NEW CityFibre Network Status page for Major Incidents

Posted: March 31st, 2021 at 08:00 by Iain Beveridge

As part of the continuous improvement of our Major Incident process, we will be launching a new CityFibre Network Status page. From 2nd April 2021 all Major Incident notifications and updates will be posted here – Network Status Page

This will replace our current Entanet NOC page for Major Incidents ONLY. All Change Management activities, such as planned maintenance will continue to be updated on the NOC site.

Should a Major Incident occur, all communications throughout the incident will be posted here – Network Status Page

Please ensure you visit the new site from 2nd April 2021 to subscribe to receive any communications related to Major Incidents.

We will continue to monitor and improve the functionality of the status page on an ongoing basis.

Emergency Work: lon4-rtr-2

Posted: August 26th, 2022 at 12:31 by Mark Yardley

Friday 26th August 2022 20:00 – 22:00

During the above window we will be carrying out an emergency reload of lon4-rtr-2 to resolve an issue with the device. Any directly connected customers will see a brief outage during the works. This will be limited to a subset of off-net Virgin Media tails that are delivered to this location. Additionally, some PWAN and Managed EWCS xDSL users may see sessions drop and re-establish.

We apologise for the short notice and any inconvenience this may cause.

Third Party Planned Works: Virtual1

Posted: July 22nd, 2022 at 16:39 by Iain Beveridge

Thursday 28/07/2022 00:01  – Thursday 28/07/2022 08:01 

During the above window, third-party supplier Virtual1 will be carrying out some maintenance on their Network. The maintenance will create a outage duration of: 8 hours 0 minutes.

We apologise for any inconvenience this may cause.

Planned Work: BGP Process Restart cardiff.core

Posted: June 1st, 2022 at 11:18 by Jamie Smith

Tuesday 14th June 2022 23:00 – Wednesday 15th June 2022 00:00

During the above window, we will be carrying out a restart to the BGP process due to a problem identified with this device. This will result in a brief outage for customers who terminate on this device. BGP Sessions are expected to automatically re-establish after the process restart. Any users that remain down following the work may need to reboot their Customer Premises Equipment to restore connectivity.

Planned Maintenance: Interxion PDU swap

Posted: May 25th, 2022 at 11:30 by Alistair Patterson

Friday 27th May 2022 00:01 – 02:00

During the above window we will be carrying out a swap of a PDU within rack 1 of our suite in Interxion.

Any Virgin Media circuits provided via Interxion will experience downtime during the above window.

Any BT Openreach circuits supplied via Interxion will be considered at risk for the duration of the above window.

We apologise for any inconvenience this may cause.

Third Party Planned Works: Virgin Media – Software Upgrade on National Infinera Core

Posted: April 28th, 2022 at 16:03 by Iain Beveridge

Thursday 5th May 2022 18:00 – Friday 6th May 2022 06:00

During the above window, third-party supplier Virgin Media will be carrying out some maintenance on their Network. The maintenance will create a service outage for no more than 5 minutes.

We apologise for any inconvenience this may cause.

Incident: Vodafone leased lines

Posted: April 26th, 2022 at 22:38 by Teodor Pletosu

We are currently aware of an incident affecting Vodafone leased line circuits. We are engaging with the supplier to investigate this issue and further updates will be provided soon.

  1. Teodor Pletosu says:

    The supplier is currently investigating and confirms their hardware at the affected site is currently unreachable. We will provide further updates in the next hour.

  2. Teodor Pletosu says:

    We are observing Vodafone Off-net services now starting to restore.
    Please ask any affected customers to power cycle their hardware on-site if they continue to experience issues.
    We will be reaching out to our 3rd party supplier for RFO once investigation of the incident will be completed on their end.
    We apologies for any inconvenience caused.

Third Party Planned Works: Virgin Media – Network Maintenance

Posted: March 23rd, 2022 at 11:49 by Jamie Smith

Friday 22nd April 2022 00:01 – 06:00

During the above window, third-party supplier Virgin Media will be carrying out some maintenance on their Network. The maintenance will create a service outage however the outage period should only last for up to 5 hours; however a 6 hour timeframe has been given in the event of any unforeseen circumstances required and any associated none impacting work.

We apologise for any inconvenience this may cause.

Planned Maintenance: Firmware Upgrade on Accedian NIDs

Posted: March 17th, 2022 at 15:47 by Adam Wilson

Tuesday 19th April 2022 00:01 – 06:00

During the above window we will be carrying out service affecting upgrades to Accedian branded NIDs at the following locations:

Peterborough, Plymouth, Portsmouth, Reading, Southend-on-Sea, Sheffield, Slough, Stirling, Swindon, Wakefield

During this window an outage will occur on any services using an Accedian NID as a network termination device. We expect the outage to last no more than 5 minutes per service, and apologise for any inconvenience this may cause.

Planned Maintenance: Firmware Upgrade on Accedian NIDs

Posted: March 17th, 2022 at 15:43 by Adam Wilson

Friday 15th April 2022 00:01 – 06:00

During the above window we will be carrying out service affecting upgrades to Accedian branded NIDs at the following locations:

Milton Keynes, Northampton, Nottingham

During this window an outage will occur on any services using an Accedian NID as a network termination device. We expect the outage to last no more than 5 minutes per service, and apologise for any inconvenience this may cause.

Planned Maintenance: Firmware Upgrade on Accedian NIDs

Posted: March 17th, 2022 at 15:39 by Adam Wilson

Wednesday 13th 2022 April 00:01 – 06:00

During the above window we will be carrying out service affecting upgrades to Accedian branded NIDs at the following locations:

Glasgow, Gloucester, Huddersfield, Hull, Leicester, Leeds, Maidenhead

During this window an outage will occur on any services using an Accedian NID as a network termination device. We expect the outage to last no more than 5 minutes per service, and apologise for any inconvenience this may cause.