CityFibre Network Status page for Major Incidents

Posted: March 31st, 2021 at 08:00 by Iain Beveridge

All Major Incident notifications and updates will be posted within the unify portal here. https://support.cityfibre.com/networks

This will replace our current Entanet NOC page for Major Incidents ONLY. All Change Management activities, such as planned maintenance will continue to be updated on the NOC site.

Please ensure you visit the new site and sign up to the unify portal receive any communications related to Major Incidents.

Planned Work: Core Router Software Upgrade – car4-rtr-1

Posted: February 19th, 2024 at 21:06 by Adam Wilson

Tuesday 05/03/2024 22:00 to Wednesday 06/03/2024 06:00

During the above window, we will carry out software upgrades on our core router at Cardiff telephone exchange. All directly connected services will experience a number of outages of up to 4 hours in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.

Planned Work: Core Router Software Upgrade – lon47-rtr-1

Posted: February 13th, 2024 at 23:25 by Adam Wilson

Tuesday 20/02/2024 22:00 to Wednesday 21/02/2024 06:00

During the above window, we will carry out software upgrades on our core router at Sovereign House, London. All directly connected services will experience a number of outages of up to 4 hours in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.

Emergency Work: lon4-rtr-1

Posted: January 29th, 2024 at 13:27 by Jamie Smith

Wednesday 31/01/2024 22:00 to Thursday 01/02/2024 06:00

During the above window, we will carry out emergency work to apply a critical software patch to this core device at Telehouse East. All directly connected services will experience an outage of up to 30 mins in total, however the full duration of the window should be accounted for. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.


Planned Work: Core Router Software Upgrade – lon4-rtr-2 and the.dsl

Posted: January 23rd, 2024 at 13:40 by Adam Wilson

Wednesday 31/01/2024 22:00 to Thursday 01/02/2024 06:00

During the above window, we will carry out software upgrades on our provider edge and DSL core routers at Telehouse East. All directly connected services will experience an outage of up to 4 hours in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.

Planned Work: Core Router Software Upgrade – lon44-rtr-2 and inx.dsl

Posted: January 23rd, 2024 at 13:30 by Adam Wilson

Thursday 01/02/2024 22:00 to Friday 02/02/2024 06:00

During the above window, we will carry out software upgrades on our provider edge and DSL core routers at Interxion. All directly connected services will experience an outage of up to 4 hours. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.

Planned Work: BNAP Migration in Sheffield

Posted: January 15th, 2024 at 12:25 by Iain Beveridge

Sunday 4th February 22:00 – Wednesday 7th February 10:00

During the above window, we will be completing a BNAP migration due to site closure and cease of leases. There will be a service disruption between the hours of 22:00 – 06:00 on each night. Services will be back up during the day. Impacted customers will be contacted directly however please be mindful that services in Sheffield maybe at risk during this period.

We apologise in advance for any inconvenience caused.

Planned Work: Core Router Software Upgrade – lon44-rtr-1

Posted: December 2nd, 2023 at 08:38 by Adam Wilson

Tuesday 05/12/2023 22:00 to Wednesday 06/12/2023 06:00

During the above window, we will carry out software upgrades on our core router at Interxion, London. All directly connected services will experience a number of outages of up to 4 hours in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.

Emergency Power Work: Interxion Datacenter

Posted: November 9th, 2023 at 16:19 by Jamie Smith

Wednesday 8th November 23:59 – Thursday 9th November 05:00

Following on from the two Major Incidents that occured over the weekend, we will be carrying out emergency work to our power Infrastructure within the affected rack.

There will be an impact to services within this location while this work occurs. Efforts have been carried out to minimze disruption to services and devices within the affected rack ensuring that work is only carried out on one PDU at a time.

We apologise for the inconnvience this may cause.

Planned Work: Milton Keynes Metro Migration

Posted: November 2nd, 2023 at 08:50 by Jamie Smith

Wednesday 8th November 23:00 – Thursday 9th November 02:00

During the above window, we will decommission our NNI between mk857-rtr-1 and mk19-rtr-1. Any services currently terminating at mk857 will be migrated to mk19, and may experience an outage of up to 1 hour during the window. In the event that any services remain down following the work, we kindly ask customers to reboot their CPE and ONT prior to raising a ticket with our Service Desk.

We apologise in advance for any inconvenience caused.

Planned Work: Sheffield Metro Migration

Posted: November 2nd, 2023 at 08:46 by Jamie Smith

Tuesday 7th November 23:00 – Wednesday 8th November 02:00

During the above window, we will decommission our NNI between she275-rtr-1 and she20-rtr-1. Any services currently terminating at she275 will be migrated to she20, and may experience an outage of up to 1 hour during the window. In the event that any services remain down following the work, we kindly ask customers to reboot their CPE and ONT prior to raising a ticket with our Service Desk.

We apologise in advance for any inconvenience caused.