Posted: March 31st, 2021 at 08:00 by Iain Beveridge
As part of the continuous improvement of our Major Incident process, we will be launching a new CityFibre Network Status page. From 2nd April 2021 all Major Incident notifications and updates will be posted here –
Network Status Page
This will replace our current Entanet NOC page for Major Incidents ONLY. All Change Management activities, such as planned maintenance will continue to be updated on the
NOC
site.
Should a Major Incident occur, all communications throughout the incident will be posted here –
Network Status Page
Please ensure you visit the new site from 2nd April 2021 to subscribe to receive any communications related to Major Incidents.
We will continue to monitor and improve the functionality of the status page on an ongoing basis.
Posted in News | No Comments »
Posted: April 6th, 2021 at 16:35 by Robin Posadas
Wednesday 14th April 2021, 01:00 – 05:00
During the above window we will be performing maintenance work on our Telehouse-East managed EWCS DSL platform.
Customers can expect to see PPP sessions reconnect during this work.
Posted in EWCS, Planned Work | 2 Comments »
Posted: March 25th, 2021 at 12:33 by Jordan Gardner
Friday 26th March 2021 00:01 – Friday 26th March 2021 03:00
Rescheduled from original window of Thursday 25th March 2021 00:01 – Thursday 25th March 2021 03:00
After recently replacing the above router on Tuesday 23rd February 2021 we have identified a need to reload the new equipment as we have an issue with an onboard 10gb port. The reload was recommended after raising a TAC case with hardware vendor support.
The work will take place during the above window and will effect all users connected to PB1244. We do not anticipate downtime for the entire window. We apologise for the inconvenience these planned works will cause and we have exhausted all other possibilities before taking this customer impacting action.
Tags: Emergency
Posted in Uncategorized | 2 Comments »
Posted: March 23rd, 2021 at 14:25 by david labouchardiere
We are currently aware of an issue affecting CityFibre circuits.
Engineers are investigating and further updates will follow as soon as possible
Posted in Uncategorized | 8 Comments »
Posted: March 17th, 2021 at 16:09 by Alistair Patterson
Tuesday 23rd March 2021, 21:00 – Wednesday 24th March 2021, 02:00
During the above window, we will be completing some none service affecting maintenance following the investigation of the network issues we experienced in February. This is for information only and no services will be affected during the maintenance window.
Posted in At-Risk, Planned Work | No Comments »
Posted: March 12th, 2021 at 12:25 by Jamie Smith
Friday 12th March 2021, 13:00 – 13:30
During the above window we will be carrying out preventative work on our LINX LON1 & DE-CIX peers. During this window peers will notice sessions going down and there may be a brief interruption to any traffic routing via one of these affected peers before routing via alternative LINX & LONAP peering locations.
We apologize for the short notice and any inconvenience this may cause.
Tags: Emergency, Maintenance
Posted in Uncategorized | 2 Comments »
Posted: March 11th, 2021 at 16:04 by Iain Beveridge
Thursday 11/03/2021 21:00:00 – Friday 12/03/2021 02:00:00
During the above window, we will be completing some none service affecting maintenance as part of the on going investigation of the network issues we experienced in February. This is for information only, no services will be affected during the maintenance window.
Posted in Uncategorized | No Comments »
Posted: March 10th, 2021 at 16:10 by Robin Posadas
Thursday 25th March 2020 00:01 – Thursday 25th March 2020 03:00
After recently replacing the above router on Tuesday 23rd February 2021 we have identified a need to reload the new equipment as we have an issue with an onboard 10gb port. The reload was recommended after raising a TAC case with hardware vendor support.
The work will take place during the above window and will effect all users connected to PB1244, we do not anticipate downtime for the entire window. We apologise for the inconvenience these planned works will cause and we have exhausted all other possibilities before taking this customer impacting action.
Posted in Planned Work | 2 Comments »
Posted: March 9th, 2021 at 15:18 by Iain Beveridge
Tuesday 9th March 2021, 21:00 – Wednesday 10th March 2021, 02:00
During the above window, we will be completing some none service affecting maintenance as part of the on going investigation of the network issues we experienced in February. This is for information only and no services will be affected during the maintenance window.
Posted in Uncategorized | 1 Comment »
Posted: March 8th, 2021 at 16:49 by Iain Beveridge
Monday 8th March 2021, 21:00 – Tuesday 9th March 2021, 02:00
During the above window, we will be completing some none service affecting maintenance as part of the on going investigation of the network issues we experienced in February. This is for information only and no services will be affected during the maintenance window.
Posted in At-Risk, Planned Work | 1 Comment »
Work Starting
Work Completed