As part of the continuous improvement of our Major Incident process, we will be launching a new CityFibre Network Status page. From 2nd April 2021 all Major Incident notifications and updates will be posted here – Network Status Page

This will replace our current Entanet NOC page for Major Incidents ONLY. All Change Management activities, such as planned maintenance will continue to be updated on the NOC site.

Should a Major Incident occur, all communications throughout the incident will be posted here – Network Status Page

Please ensure you visit the new site from 2nd April 2021 to subscribe to receive any communications related to Major Incidents.

We will continue to monitor and improve the functionality of the status page on an ongoing basis.

Wednesday 09/06/2021 2021 01:00 – Wednesday 09/06/2021 2021 05:00

During the above window we will be replacing the core router in PB1244, this is off the back of a TAC case we raised after a previous router replacement.

The work will effect all users connected to PB1244 and any users connected from PB1344 through PB1244. We do not anticipate downtime for the entire window. We apologise for the inconvenience these planned works will cause and we have exhausted all other possibilities before taking this customer impacting action.

Monday 10/05/2021 2021 00:01 – Monday 10/05/2021 2021 05:00

During the above window we will be replacing the core router in PB1244, this is off the back of a TAC case we raised after a previous router replacement.

The work will effect all users connected to PB1244 and any users connected from PB1344 through PB1244. We do not anticipate downtime for the entire window. We apologise for the inconvenience these planned works will cause and we have exhausted all other possibilities before taking this customer impacting action.

Wednesday 14th April 2021, 01:00 – 05:00

During the above window we will be performing maintenance work on our Telehouse-East managed EWCS DSL platform.

Customers can expect to see PPP sessions reconnect during this work.

Friday 26th March 2021 00:01 – Friday 26th March 2021 03:00

Rescheduled from original window of Thursday 25th March 2021 00:01 – Thursday 25th March 2021 03:00

After recently replacing the above router on Tuesday 23rd February 2021 we have identified a need to reload the new equipment as we have an issue with an onboard 10gb port. The reload was recommended after raising a TAC case with hardware vendor support.

The work will take place during the above window and will effect all users connected to PB1244. We do not anticipate downtime for the entire window. We apologise for the inconvenience these planned works will cause and we have exhausted all other possibilities before taking this customer impacting action.

We are currently aware of an issue affecting CityFibre circuits.
Engineers are investigating and further updates will follow as soon as possible

Tuesday 23rd March 2021, 21:00 – Wednesday 24th March 2021, 02:00

During the above window, we will be completing some none service affecting maintenance following the investigation of the network issues we experienced in February. This is for information only and no services will be affected during the maintenance window.

Friday 12th March 2021, 13:00 – 13:30

During the above window we will be carrying out preventative work on our LINX LON1 & DE-CIX peers. During this window peers will notice sessions going down and there may be a brief interruption to any traffic routing via one of these affected peers before routing via alternative LINX & LONAP peering locations.

We apologize for the short notice and any inconvenience this may cause.

Thursday 11/03/2021 21:00:00 – Friday 12/03/2021 02:00:00

During the above window, we will be completing some none service affecting maintenance as part of the on going investigation of the network issues we experienced in February. This is for information only, no services will be affected during the maintenance window.

Thursday 25th March 2020 00:01 – Thursday 25th March 2020 03:00

After recently replacing the above router on Tuesday 23rd February 2021 we have identified a need to reload the new equipment as we have an issue with an onboard 10gb port. The reload was recommended after raising a TAC case with hardware vendor support.

The work will take place during the above window and will effect all users connected to PB1244, we do not anticipate downtime for the entire window. We apologise for the inconvenience these planned works will cause and we have exhausted all other possibilities before taking this customer impacting action.