Friday 5th June 2019, 00:01 – 07:59
During the above window CityFibre will be carrying out an emergency maintenance on a Fibre joint between Reading & Bracknell.
Any directly affected services will be informed individually via email. Due to the Fibre joint carrying core links, resilience will be reduced in Bracknell. As a result, all services in Bracknell should be considered to be at risk during this period.
Monday 4th May 2020 21:00 – 21:10
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We are currently aware of an issue affecting authentication on L2TP broadband circuits. Engineers are already engaged and are investigating.
Further updates will be provided as and when they become available.
We are currently seeing a number of Virgin Media circuits down. Suppliers have advised that this due to cable damage-causing wider network issues.
Suppliers have advised that engineers are at the location and fibre splicing is taking place.
Further updates will be provided on an hourly basis.
We are currently investigating a problem with authentication on DSL sessions. The issue will be preventing any new sessions from establishing but any circuits that are currently connected will remain online unless they are disconnected or rebooted.
We will provide further updates as soon as they are available
Thursday 30th January 2020, 03:00 – 04:00
During the above window we will be performing emergency maintenance on the above device under recommendation of our vendor after errors are being seen. All circuits connected to this device will experience a service disruption whilst a reload of a card takes place. We are not expecting the disruption to service to last any more than 10-15 minutes, however, the window is required so that any necessary pre and post change checks can be performed.
We will update upon completion.
We are currently aware of an issue affecting circuits within the Kirklees area. There are ongoing investigations in relation to this issue and we will keep you informed of progress.