All Major Incident notifications and updates will be posted within the unify portal here. https://support.cityfibre.com/networks

This will replace our current Entanet NOC page for Major Incidents ONLY. All Change Management activities, such as planned maintenance will continue to be updated on the NOC site.

Please ensure you visit the new site and sign up to the unify portal receive any communications related to Major Incidents.

Tuesday 05/12/2023 22:00 to Wednesday 06/12/2023 06:00

During the above window, we will carry out software upgrades on our core router at Interxion, London. All directly connected services will experience a number of outages of up to 4 hours in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.

Wednesday 8th November 23:59 – Thursday 9th November 05:00

Following on from the two Major Incidents that occured over the weekend, we will be carrying out emergency work to our power Infrastructure within the affected rack.

There will be an impact to services within this location while this work occurs. Efforts have been carried out to minimze disruption to services and devices within the affected rack ensuring that work is only carried out on one PDU at a time.

We apologise for the inconnvience this may cause.

Wednesday 8th November 23:00 – Thursday 9th November 02:00

During the above window, we will decommission our NNI between mk857-rtr-1 and mk19-rtr-1. Any services currently terminating at mk857 will be migrated to mk19, and may experience an outage of up to 1 hour during the window. In the event that any services remain down following the work, we kindly ask customers to reboot their CPE and ONT prior to raising a ticket with our Service Desk.

We apologise in advance for any inconvenience caused.

Tuesday 7th November 23:00 – Wednesday 8th November 02:00

During the above window, we will decommission our NNI between she275-rtr-1 and she20-rtr-1. Any services currently terminating at she275 will be migrated to she20, and may experience an outage of up to 1 hour during the window. In the event that any services remain down following the work, we kindly ask customers to reboot their CPE and ONT prior to raising a ticket with our Service Desk.

We apologise in advance for any inconvenience caused.

Monday 6th November 23:00 – Tuesday 7th November 02:00

During the above window, we will decommission our NNI between bri12-rtr-1 and bri165-rtr-1. Any services currently terminating at bri165 will be migrated to bri12, and may experience an outage of up to 1 hour during the window. In the event that any services remain down following the work, we kindly ask customers to reboot their CPE and ONT prior to raising a ticket with our Service Desk.

We apologise in advance for any inconvenience caused.

Tuesday 31/10/2023 22:00 to Wednesday 01/11/2023 06:00 2023

During the above window, we will carry out software upgrades on our core router at Sovereign House, London. All directly connected services will experience a number of outages of up to 4 hours in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.

Tuesday 24/10/2023 22:00 to Wednesday 25/10/2023 06:00 2023

During the above window, we will carry out software upgrades on our core router at Interxion, London. All directly connected services will experience a number of outages of up to 4 hours in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.

Saturday 14/10/2023 06:00 – 23:00

Our colocation provider Interxion has notified us of critical power works that they will be carrying out on the above date.

The work carried being carried out will result in the B-Feed to the suite being isolated for the duration of the maintenance window while upgrade work is carried out.

This work is remedial action by the colocation provider due to the power events that occured within the datacenter 14/9/2022.

Efforts have been carried out to minimze disruption to services and devices within our suite. A Cityfibre/Entanet engineer will be on site on the day of the maintenance as a precuation.

We apologise for the late notification regarding this work being carried out.

Tuesday 17/10/2023 22:00 to Wednesday 18/10/2023 06:00 2023

During the above window, we will carry out software upgrades on our core router at Telehouse East. All directly connected services will experience a number of outages of up to 4 hours in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.

Tuesday 10/10/2023 22:00 to Wednesday 11/10/2023 06:00 2023

During the above window, we will carry out software upgrades on our core router at Telehouse North. All directly connected services will experience a number of outages of up to 4 hours in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.