Incident: Virgin Media Leased Lines

Posted: October 15th, 2020 at 18:05 by Jonathan Clarke

We are currently seeing a number of Virgin Media leased line circuits as down. These circuits appear to be in the Birmingham area at present. We are currently in correspondence with suppliers for diagnostics.

Further updates will be provided when available.

  1. Jonathan Clarke says:

    Suppliers has advised that this is already a known issue. Engineers are currently on route to site and their current ETA is 18:15, for further investigation.

    Virgin media are proactively updating us again at 18:45.

    Further updates will be provided when available.

  2. Jonathan Clarke says:

    Suppliers has advised that the engineer is now on site.

    ETA is 19:30

    Further updates will be provided when available.

  3. Jonathan Clarke says:

    Suppliers are now seeing services restored. Their engineer is still on site working on this issue.

    When we have confirmation from them that that the issue is fully resolved we will update you again.

    Services should still be considered at risk until we have had confirmation.

  4. Matthew Davies says:

    Our suppliers have now advised that work has now been completed, and these circuits should no longer be at risk.

    They advised the below work has been carried out:

    A high level transmission card was reseated which restored services.

    If you have a service that is still down, please reboot the equipment on site and contact the support department after this has been done.

Incident: CityFibre circuits

Posted: October 14th, 2020 at 13:09 by david labouchardiere

We are currently aware of an issue affecting CityFibre provided pseudowire circuits through Telehouse North. Engineers are investigating and further updates will be provided as soon as possible.

  1. david labouchardiere says:

    Engineers have investigated and believe the issue to now be resolved. Please ask any customers still having issues to reboot their router before contacting the service desk. We apologise for any inconvenience caused.

Planned Work: BT Slough, kingston.core & colindale.core

Posted: October 6th, 2020 at 14:33 by Iain Beveridge

Thursday 29th October 2020, 21:00 – Friday 30th October 2020 05:00

Due to on going improvements to the power infrastructure within the BT POP’s, Slough TE requires both the ATS and UPS to be refreshed. Although only Slough is directly effected due to network design customers with services on Kingston & Colindale core’s should also be considered at risk.

Therefore, BT will be undertaking maintenance work within the above window which will require the power feeds to be moved, whilst an ATS & UPS are swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment will experience a small period of downtime.

Planned Work: Preston Core

Posted: October 6th, 2020 at 14:29 by Iain Beveridge

Thursday 22nd October 2020, 21:00 – Friday 23rd October 2020 05:00

Due to on going improvements to the power infrastructure within the BT POP’s, Preston TE requires both the ATS and UPS to be refreshed.

Therefore, BT will be undertaking maintenance work within the above window which will require the power feeds to be moved, whilst an ATS & UPS are swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment will experience a small period of downtime.

Planned Work: Update to firmware openstack routes

Posted: September 15th, 2020 at 15:11 by Iain Beveridge

Monday 21st September 2020 22:00:00 – 23:00:00

During the above window we are carrying out some essential maintenance on our network hardware to improve its reliability and performance. During this window our Mirada platform will be unavailable.

Incident: Leased lines in Sheffield, Peterborough and Nottingham

Posted: September 15th, 2020 at 12:03 by david labouchardiere

We are aware of an issue affecting leased lines in and around Sheffied, Peterborough and Nottingham. Our networking team are currently investigating the issue and further updates will be provided as soon as possible.

  1. mpurcell says:

    Sheffield and Nottingham core routers are back online but we still have an issue in Peterborough. Engineers are being dispatched.

  2. mpurcell says:

    Engineers are expected on site at 1500

  3. mpurcell says:

    The Engineer is due to arrive on site imminently.

  4. mpurcell says:

    Engineer is now on site and investigations have begun

  5. mpurcell says:

    NOC have now gained access to the core router and have begun troubleshooting the issue.

    Further updates to be published at 1730

  6. mpurcell says:

    Services have been restored. A reboot was required which has resulted in the data necessary to carry out further root cause analysis to be lost. A reboot in this instance was the last available option in order for us to restore service.

    Due to this we will continue to monitor for the next 48hours.

Cancelled: Planned Work: Newcastle TE

Posted: September 9th, 2020 at 11:48 by Iain Beveridge

Wednesday 30th October 2020, 00:01 – Wednesday 30th October 2020, 06:00

During the above window we will be undertaking the move of the core router in Newcastle TE to free up space within the rack. All customers directly connected to the box will receive downtime during this window.

  1. Above will be rescheduled accordingly.

Planned Work: Peterborough TE

Posted: September 9th, 2020 at 08:42 by Iain Beveridge

Thursday 15th October 2020, 21:00 – Friday 16th October 2020 05:00

Due to on going improvements to the power infrastructure within the BT POP’s, Peterborough TE requires both the ATS and UPS to be refreshed.

Therefore, BT will be undertaking maintenance work within the above window which will require the power feeds to be moved, whilst an ATS & UPS are swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment will experience a small period of downtime.

Planned Work: Peterborough TE

Posted: September 9th, 2020 at 08:41 by Iain Beveridge

Thursday 8th October 2020, 21:00 – Friday 9th October 2020 05:00

Due to on going improvements to the power infrastructure within the BT POP’s, Peterborough TE requires both the ATS and UPS to be refreshed.

Therefore, BT will be undertaking maintenance work within the above window which will require the power feeds to be moved, whilst an ATS & UPS are swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment will experience a small period of downtime.

Planned Work: Milton Keynes POP

Posted: August 26th, 2020 at 10:01 by Iain Beveridge

Thursday 1st October 2020, 21:00 – Friday 2nd October 2020 05:00

Due to on going improvements to the power infrastructure within the BT POP’s, Milton Keynes TE requires both the ATS and UPS to be refreshed.

Therefore, BT will be undertaking maintenance work within the above window which will require the power feeds to be moved, whilst an ATS & UPS are swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment will experience a small period of downtime.