As part of the continuous improvement of our Major Incident process, we will be launching a new CityFibre Network Status page. From 2nd April 2021 all Major Incident notifications and updates will be posted here – Network Status Page

This will replace our current Entanet NOC page for Major Incidents ONLY. All Change Management activities, such as planned maintenance will continue to be updated on the NOC site.

Should a Major Incident occur, all communications throughout the incident will be posted here – Network Status Page

Please ensure you visit the new site from 2nd April 2021 to subscribe to receive any communications related to Major Incidents.

We will continue to monitor and improve the functionality of the status page on an ongoing basis.

Thursday 30th March 00:00 – 06:00

During the above window, we will carry out software upgrades on our core router in Milton Keynes. All directly connected services will experience a number of outages of up to 30 minutes in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.

Wednesday 15th March 00:00 – 06:00

During the above window, we will carry out a software upgrade on our core router in Telford. This emergency work is required to address a problem observed following previous maintenance on this node on 28/02/2023. A reboot will be performed and all directly connected services will experience an outage of approximately 30 minutes. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise for the short notice, and for any inconvenience caused.

Friday 24th Feb

BT Locate are currently on-site carrying out an Emergency Power Change over. We are currently observing a loss of service to a small number of EAD circuits. The site should be considered at risk for the duration of this works.

BT have advised this work is due to complete at approx 16:00

Thursday 9th March 00:00 – 06:00

During the above window, we will carry out software upgrades on our core router at Columbo House, London. Two reboots will be required and all directly connected services will experience outages of approximately 30 minutes in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.

Tuesday 7th March 00:00 – 06:00

During the above window, we will carry out software upgrades on our core router in Milton Keynes. Two reboots will be required and all directly connected services will experience outages of approximately 30 minutes in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.

Tuesday 28th February 00:00 – 06:00

During the above window, we will carry out software upgrades on our core router in Telford. Two reboots will be required and all directly connected services will experience outages of approximately 30 minutes in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.

Wednesday 5th October 2022 00:00 – 02:00

During the above window we will be conducting an emergency reload of this device to resolve a software issue. Any xDSL sessions that currently land on this device will be disconnected, but will be able to reconnect to other available devices in the pool. We apologise in advance for any disruption this may cause.

Friday 26th August 2022 20:00 – 22:00

During the above window we will be carrying out an emergency reload of lon4-rtr-2 to resolve an issue with the device. Any directly connected customers will see a brief outage during the works. This will be limited to a subset of off-net Virgin Media tails that are delivered to this location. Additionally, some PWAN and Managed EWCS xDSL users may see sessions drop and re-establish.

We apologise for the short notice and any inconvenience this may cause.

Thursday 28/07/2022 00:01  – Thursday 28/07/2022 08:01 

During the above window, third-party supplier Virtual1 will be carrying out some maintenance on their Network. The maintenance will create a outage duration of: 8 hours 0 minutes.

We apologise for any inconvenience this may cause.

Tuesday 14th June 2022 23:00 – Wednesday 15th June 2022 00:00

During the above window, we will be carrying out a restart to the BGP process due to a problem identified with this device. This will result in a brief outage for customers who terminate on this device. BGP Sessions are expected to automatically re-establish after the process restart. Any users that remain down following the work may need to reboot their Customer Premises Equipment to restore connectivity.