Posted: January 15th, 2020 at 14:16 by Jamie Smith
Thursday 30th January 2020 00:00 – 03:00
During the above window we will be carrying out service affecting maintenance on our PWAN edge device located in our Wolverhampton Data Center.
We expect all services terminated on this device to have a maximum downtime of 3 hours. Services include PWAN firewalls, PWAN co-location and psuedowires terminated into customer PWAN solutions.
Posted: January 14th, 2020 at 09:45 by David Brewis
We are currently aware of an issue affecting circuits within the Edinburgh area. There are ongoing investigations in relation to this issue and we will keep you informed of progress.
Posted: January 9th, 2020 at 10:20 by Jordan Coleman
We have experienced a brief loss of connectivity to our equipment at our Cambridge PoP. Engineers are currently investigating, updates to follow as soon as available.
Posted: December 27th, 2019 at 11:20 by David Brewis
Engineers are investigating an issue which is currently rendering the Mirada portal unavailable. Further updates will be provided as and when they become available.
Posted: December 17th, 2019 at 11:13 by Iain Beveridge
We are currently experiencing intermittent loss of connectivity to the above device, some PWAN customers with equipment located within our suite in VeloxServ may have experienced a short outage. Remote hands at the DC are currently investigating and we will aim to provide an update shortly.
Posted: November 18th, 2019 at 23:34 by Jordan Coleman
We are aware of an incident affecting some PWAN ADSL/VDSL services. Engineers are already engaged and are investigating.
Further updates will be provided as and when they become available.
Posted: November 15th, 2019 at 17:15 by David Brewis
Monday 18th November 2019 22:00 – 23:00
We are making improvements to our VoIP platform and would like to notify customers that planned maintenance will be carried out 18th November 2019 between 22:00 and 23:00 causing temporary disruption to service. After the changes are complete your phones will re-register and normal service will resume. Thank you for your cooperation during this time.
Posted: November 8th, 2019 at 13:53 by Iain Beveridge
Saturday 23rd November 2019 22:00 – Sunday 24th November 2019 06:00
During the above window CityFibre will be carrying out a planned maintenance on our network in Leeds.
We expect all services to have a maximum downtime of 5 hours. Services include Leased lines, Metro Services and Pseudowires terminating at this location. Whilst actual downtime is expected to be no more than 5 hours, the full 8 hours may be required to account for any unforeseen issues.
All other traffic that would normally route through this location will take alternative paths.
Posted: November 7th, 2019 at 18:42 by David Brewis
Tuesday 12th November 2019 22:00 – 23:00
We are making improvements to our VoIP platform and would like to notify customers that planned maintenance will be carried out 12th November 2019 between 22:00 and 23:00 causing temporary disruption to service. After the changes are complete your phones will re-register and normal service will resume. Thank you for your cooperation during this time.
Posted: November 6th, 2019 at 15:22 by David Brewis
Friday 15th November 2019 01:00 – 03:00
During the above window Vodafone will be completing a planned maintenance to upgrade firmware on a single handover point. It is expected for all affected connections to experience 1 hour downtime, however the full duration of the window may be required to account for any unforeseen issues.