Posted: March 31st, 2021 at 08:00 by Iain Beveridge
As part of the continuous improvement of our Major Incident process, we will be launching a new CityFibre Network Status page. From 2nd April 2021 all Major Incident notifications and updates will be posted here –
Network Status Page
This will replace our current Entanet NOC page for Major Incidents ONLY. All Change Management activities, such as planned maintenance will continue to be updated on the
NOC
site.
Should a Major Incident occur, all communications throughout the incident will be posted here –
Network Status Page
Please ensure you visit the new site from 2nd April 2021 to subscribe to receive any communications related to Major Incidents.
We will continue to monitor and improve the functionality of the status page on an ongoing basis.
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Posted: October 3rd, 2023 at 15:20 by Adam Wilson
Tuesday 17/10/2023 22:00 to Wednesday 18/10/2023 06:00 2023
During the above window, we will carry out software upgrades on our core router at Telehouse East. All directly connected services will experience a number of outages of up to 4 hours in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.
We apologise in advance for any inconvenience caused.
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Posted: October 3rd, 2023 at 15:16 by Adam Wilson
Tuesday 10/10/2023 22:00 to Wednesday 11/10/2023 06:00 2023
During the above window, we will carry out software upgrades on our core router at Telehouse North. All directly connected services will experience a number of outages of up to 4 hours in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.
We apologise in advance for any inconvenience caused.
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Posted: September 14th, 2023 at 07:18 by Adam Wilson
Tuesday 26/09/2023 22:00 to Wednesday 27/09/2023 06:00 2023
During the above window, we will carry out software upgrades on our core router at Equinix LD8. All directly connected services will experience a number of outages of up to 4 hours in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.
We apologise in advance for any inconvenience caused.
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Posted: September 14th, 2023 at 07:15 by Adam Wilson
Tuesday 19/09/2023 22:00 to Wednesday 20/09/2023 06:00 2023
During the above window, we will carry out software upgrades on our core router at Equinix LD5. All directly connected services will experience a number of outages of up to 4 hours in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.
We apologise in advance for any inconvenience caused.
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Posted: September 13th, 2023 at 13:32 by Adam Wilson
Wednesday 13th September 2023 00:00 – 01:00
During the above window, we will disable TLAN on our edi531-olt-1 access node. This is required to resolve an ongoing issue, presenting as packet loss and intermittent drops for a high number of users on the node.
Any users who continue to observe any connectivity problems following the work are advised to reboot all B end equipment prior to raising a fault with our service desk.
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Posted: August 30th, 2023 at 19:01 by Iain Beveridge
Tuesday 05/09/2023 22:00 to Wednesday 06/09/2023 06:00 2023
During the above window, we will carry out software upgrades on our core router at Wolv6 (VeloxServ). All directly connected services will experience a number of outages of up to 4 hours in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work. We apologise in advance for any inconvenience caused.
Tags: Planned Work
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Posted: August 17th, 2023 at 13:47 by Adam Wilson
Tuesday 22nd August 22:00 – Wednesday 23rd August 06:00 2023
During the above window, we will carry out software upgrades on our core router at Bristol Telephone Exchange. All directly connected services may experience a number of outages of up to 4 hours in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.
We apologise in advance for any inconvenience caused.
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Posted: August 16th, 2023 at 12:44 by Steve Lalonde
We no longer need the authoritative DNS servers in the following list, they will be shutdown on Monday 25th September 2023 at 09:00 BST
IPv4:
- 195.74.96.20
- 195.74.96.34
- 195.74.96.35
- 195.74.96.173
IPv6:
- 2001:4d48:face:a::b
- 2001:4d48:face:b::b
- 2001:4d48:face:c::b
- 2001:4d48:face:2::b
We have noticed a very small number of customers are using these servers as caching resolvers, we ask customers who have changed their DNS from the defaults provided during authentication to check their settings and remove any references to the above IP addresses before the shutdown date.
Our usual DNS caching resolvers are unaffected by the shutdown and are listed here for reference.
IPv4:
- 195.74.102.146
- 195.74.102.147
- 195.74.113.58
- 195.74.113.62
IPv6:
- 2001:4d48:face:1::b
- 2001:4d48:face:4::b
- 2001:4d48:face:7::b
- 2001:4d48:face:9::b
Tags: DNS
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Posted: August 14th, 2023 at 08:37 by Adam Wilson
Tuesday 15th August 22:00 – Wednesday 16th August 06:00 2023
During the above window, we will carry out software upgrades on our core router at Columbo House, London. All directly connected services may experience a number of outages of up to 4 hours in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.
We apologise in advance for any inconvenience caused.
Posted in Uncategorized | 3 Comments »
Posted: August 9th, 2023 at 11:09 by Adam Wilson
Tuesday 15th August 23:00 – Wednesday 16th August 02:00
During the above window, we will decommission our NNI between lee1590-rtr-1 and lee116-rtr-1. Any services currently terminating at lee1590 will be migrated to lee116, and may experience an outage of up to 1 hour during the window. In the event that any services remain down following the work, we kindly ask customers to reboot their CPE and ONT prior to raising a ticket with our Service Desk.
We apologise in advance for any inconvenience caused.
Posted in Uncategorized | 2 Comments »
The change window has been extended to 08:00 to allow engineers additional time to address an unforeseen complication.
We have observed an unexpected line card failure during this upgrade, which has resulted in a sustained loss of all services connected to lon55-rtr-1. A support ticket has been raised with our vendor, and a replacement is being arranged. Next update due for 08:00.
Our Major Incident process has been invoked and we are manging this incident with appropriate resolver groups.
All regular Major Incidents updates will be provided to you via the incident you have raised into the CityFibre Service Desk.
If you have not raised an incident but are just looking for the latest update and progress, please log into our Customer Portal
https://portal.cityfibre.com/
If you do not have access to this Portal please request Account Set Up through by sending an email to our Service Management team service.management@cityfibre.com
Thank you