NEW CityFibre Network Status page for Major Incidents

Posted: March 31st, 2021 at 08:00 by Iain Beveridge

As part of the continuous improvement of our Major Incident process, we will be launching a new CityFibre Network Status page. From 2nd April 2021 all Major Incident notifications and updates will be posted here – Network Status Page

This will replace our current Entanet NOC page for Major Incidents ONLY. All Change Management activities, such as planned maintenance will continue to be updated on the NOC site.

Should a Major Incident occur, all communications throughout the incident will be posted here – Network Status Page

Please ensure you visit the new site from 2nd April 2021 to subscribe to receive any communications related to Major Incidents.

We will continue to monitor and improve the functionality of the status page on an ongoing basis.

Planned Works: Glasgow GLA1209 ?

Posted: September 21st, 2021 at 15:59 by Iain Beveridge

Friday 08/10/2021 08:00 – 18:00

During the above window we will be completing non-service affecting maintenance on the power PDUs at this POP Site.

This work is not expected to impact any services due to backup power supply in place.

Technical Support Phone Unavailable

Posted: September 20th, 2021 at 22:19 by Bogdan Voda

Due to some system errors with our 3rd party Voice Platform, the 03301003551 phone line can’t be reached at the moment.

Should you wish to contact us, please submit an email to service.desk@cityfibre.com.

Apologies for any inconvenience this may cause.

  1. The issue affecting inbound calls to 03301003551 is still ongoing, our VOIP platform provider is working with the carrier service provider to identify the problem.

  2. Bogdan Voda says:

    This has now been fixed, the Technical Support phone line 03301003551 is available for use.

    Apologies for any inconveniencies this may have caused.

Planned Works: Cheltenham CLH19

Posted: September 15th, 2021 at 12:25 by Jordan Gardner

Tuesday 21/09/2021 08:00 – 20:00

During the above window we will be completing non-service affecting maintenance on the mains power feed into this FEx.

This work is not expected to impact any services due to backup power supply in place.

Emergency Works: Coventry

Posted: September 2nd, 2021 at 14:32 by Iain Beveridge

Thursday 09/09/2021 00:01 – 04:00

During the above window we will be carrying out emergency maintenance work on Arundel Road, Coventry. This is to resolve a fault on a cable which is currently putting services at risk.

Customers will experience an outage during the maintenance window. We will do our best to complete maintenance work quickly and with as little disruption as possible.

Apologies for any inconvenience it may cause.

Emergency Works: Coventry

Posted: August 26th, 2021 at 14:57 by Iain Beveridge

Thursday 26/08/2021 22:00 – Friday 27/08/2021 01:00

During the above window we will be carrying out emergency maintenance work on Dillotford Avenue, Coventry. This is to resolve a fault in a joint which is currently impacting live services.

Customers will experience an outage during the maintenance window. We will do our best to complete maintenance work quickly and with as little disruption as possible.

Apologies for any inconvenience it may cause.

Planned Maintenance: Fibre joint between Birmingham & Coventry

Posted: August 24th, 2021 at 14:22 by Iain Beveridge

Monday 27th September 2021 20:00 – Tuesday
28th September 2021 08:00

During the above window CityFibre will be carrying out maintenance on a fibre joint between Birmingham & Coventry.

Any directly affected services will be informed individually via email. Due to the Fibre joint carrying core links, resilience will be reduced in Birmingham. As a result, all services in Birmingham should be considered to be at risk during this period.

Planned Work: GLA1211

Posted: August 20th, 2021 at 17:13 by Jordan Gardner

Thursday 03/09/2021 08:00 – 20:00

During the above window we will be completing none serving affecting maintenance on the mains power feed into this FEx.

This work is not expected to impact any services due to backup power supply in place.

Planned Work: Slo2

Posted: August 3rd, 2021 at 15:31 by Iain Beveridge

Wednesday 11/08/2021 19:00 – Thursday 12/08/2021 01:00

During the above window we will be completing some none service affecting maintenance on a circuit terminating on SLO2. We will be moving the remote end of this circuit from Lon4 to Lon5

This activity is not expected to impact any live services due to having resilient links for the traffic to traverse.

Planned Works: Southend on Sea

Posted: July 21st, 2021 at 10:52 by Jamie Smith

Monday 09/08/2021 06:00 – Friday 20/08/2021 16:00

During the above window we will be carrying out maintenance work to replace a number of faulty Network joints in Southend.

Services will be placed At Risk during the maintenance window and any customers who will experience a total loss of service will be contacted separately.

  1. This has been cancelled and will be rearranged.

Emergency Maintenance: Northern Network

Posted: July 6th, 2021 at 14:50 by Mark Yardley

Wednesday 2021-07-07 20:00:00 – 23:00:00

During this window we will be completing essential emergency maintenance on multiple core devices in the northern part of the network.

No service impact is anticipated.