As part of the continuous improvement of our Major Incident process, we will be launching a new CityFibre Network Status page. From 2nd April 2021 all Major Incident notifications and updates will be posted here – Network Status Page

This will replace our current Entanet NOC page for Major Incidents ONLY. All Change Management activities, such as planned maintenance will continue to be updated on the NOC site.

Should a Major Incident occur, all communications throughout the incident will be posted here – Network Status Page

Please ensure you visit the new site from 2nd April 2021 to subscribe to receive any communications related to Major Incidents.

We will continue to monitor and improve the functionality of the status page on an ongoing basis.

Wednesday 5th October 2022 00:00 – 02:00

During the above window we will be conducting an emergency reload of this device to resolve a software issue. Any xDSL sessions that currently land on this device will be disconnected, but will be able to reconnect to other available devices in the pool. We apologise in advance for any disruption this may cause.

Friday 26th August 2022 20:00 – 22:00

During the above window we will be carrying out an emergency reload of lon4-rtr-2 to resolve an issue with the device. Any directly connected customers will see a brief outage during the works. This will be limited to a subset of off-net Virgin Media tails that are delivered to this location. Additionally, some PWAN and Managed EWCS xDSL users may see sessions drop and re-establish.

We apologise for the short notice and any inconvenience this may cause.

Thursday 28/07/2022 00:01  – Thursday 28/07/2022 08:01 

During the above window, third-party supplier Virtual1 will be carrying out some maintenance on their Network. The maintenance will create a outage duration of: 8 hours 0 minutes.

We apologise for any inconvenience this may cause.

Tuesday 14th June 2022 23:00 – Wednesday 15th June 2022 00:00

During the above window, we will be carrying out a restart to the BGP process due to a problem identified with this device. This will result in a brief outage for customers who terminate on this device. BGP Sessions are expected to automatically re-establish after the process restart. Any users that remain down following the work may need to reboot their Customer Premises Equipment to restore connectivity.

Friday 27th May 2022 00:01 – 02:00

During the above window we will be carrying out a swap of a PDU within rack 1 of our suite in Interxion.

Any Virgin Media circuits provided via Interxion will experience downtime during the above window.

Any BT Openreach circuits supplied via Interxion will be considered at risk for the duration of the above window.

We apologise for any inconvenience this may cause.

Thursday 5^th May 2022 18:00 – Friday 6^th May 2022 06:00

During the above window, third-party supplier Virgin Media will be carrying out some maintenance on their Network. The maintenance will create a service outage for no more than 5 minutes.

We apologise for any inconvenience this may cause.

We are currently aware of an incident affecting Vodafone leased line circuits. We are engaging with the supplier to investigate this issue and further updates will be provided soon.

Friday 22^nd April 2022 00:01 – 06:00

During the above window, third-party supplier Virgin Media will be carrying out some maintenance on their Network. The maintenance will create a service outage however the outage period should only last for up to 5 hours; however a 6 hour timeframe has been given in the event of any unforeseen circumstances required and any associated none impacting work.

We apologise for any inconvenience this may cause.

Tuesday 19th April 2022 00:01 – 06:00

During the above window we will be carrying out service affecting upgrades to Accedian branded NIDs at the following locations:

Peterborough, Plymouth, Portsmouth, Reading, Southend-on-Sea, Sheffield, Slough, Stirling, Swindon, Wakefield

During this window an outage will occur on any services using an Accedian NID as a network termination device. We expect the outage to last no more than 5 minutes per service, and apologise for any inconvenience this may cause.

Friday 15th April 2022 00:01 – 06:00

During the above window we will be carrying out service affecting upgrades to Accedian branded NIDs at the following locations:

Milton Keynes, Northampton, Nottingham

During this window an outage will occur on any services using an Accedian NID as a network termination device. We expect the outage to last no more than 5 minutes per service, and apologise for any inconvenience this may cause.