NEW CityFibre Network Status page for Major Incidents

Posted: March 31st, 2021 at 08:00 by Iain Beveridge

As part of the continuous improvement of our Major Incident process, we will be launching a new CityFibre Network Status page. From 2nd April 2021 all Major Incident notifications and updates will be posted here – Network Status Page

This will replace our current Entanet NOC page for Major Incidents ONLY. All Change Management activities, such as planned maintenance will continue to be updated on the NOC site.

Should a Major Incident occur, all communications throughout the incident will be posted here – Network Status Page

Please ensure you visit the new site from 2nd April 2021 to subscribe to receive any communications related to Major Incidents.

We will continue to monitor and improve the functionality of the status page on an ongoing basis.

Emergency Maintenance: man191-rtr-1 reboot

Posted: June 9th, 2023 at 14:47 by Adam Wilson

Saturday 10th June 2023 00:00 – 02:00

During the above window, we will be carrying out a reboot of our core router in Manchester. This is required to address a memory issue observed on the device. All directly connected services will experience an outage of up to 15 minutes. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused

Emergency Maintenance: Additional Process Restarts

Posted: June 6th, 2023 at 17:21 by Mark Yardley

Wednesday 7th June 2023 23:00 – Thursday 8th June 2023 01:00

Following on from the previous notifications of BGP process restarts on some network devices, we will carrying out the same work on the following infrastructure: bir16-rtr-1, gla945-rtr-1, lon53-rtr-1, lon54-rtr-1 and pb1244-rtr-1. This will result in a brief outage for IP customers who terminate on these devices. BGP Sessions are expected to automatically re-establish after the process restart. Any users that remain down following the work may need to reboot their Customer Premises Equipment to restore connectivity.

Emergency Maintenance: man191-rtr-1

Posted: June 6th, 2023 at 17:13 by Mark Yardley

Tuesday 6th June 2023 22:00 – Tuesday 6th June 2023 23:00

During the above window, we will be carrying out a restart of the BGP process due to a software bug encountered on this device. This will result in a brief outage for IP customers who terminate on this device. BGP Sessions are expected to automatically re-establish after the process restart. Any users that remain down following the work may need to reboot their Customer Premises Equipment to restore connectivity.

  1. The maintenance window was cancelled

Emergency Maintenance: lon55-rtr-1 & lon53-rtr-1

Posted: June 2nd, 2023 at 20:36 by Jamie Smith

Friday 2nd June 2023 23:00 – Saturday 3rd June 2023 00:00

During the above window, we will be carrying out a restart to the BGP process due to a software bug encountered on these devices. This will result in a brief outage for IP customers who terminate on this device. BGP Sessions are expected to automatically re-establish after the process restart. Any users that remain down following the work may need to reboot their Customer Premises Equipment to restore connectivity.

Planned Work: Core Router Software Upgrade – pb1244-rtr-1

Posted: June 2nd, 2023 at 17:45 by Adam Wilson

Wednesday 14th June 00:00 – 06:00

During the above window, we will carry out software upgrades on our core router at Peterborough Central Exchange. All directly connected services will experience a number of outages of up to 30 minutes in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.

Planned Work: Core Router Software Upgrade – gla945-rtr-1

Posted: June 2nd, 2023 at 17:41 by Adam Wilson

Wednesday 7th June 00:00 – 06:00

During the above window, we will carry out software upgrades on our core router at Glasgow Central Exchange. All directly connected services will experience a number of outages of up to 30 minutes in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.

Planned Work: Core Router Software Upgrade – lon54-rtr-1

Posted: May 12th, 2023 at 14:11 by Adam Wilson

Wednesday 24th May 00:00 – 06:00

During the above window, we will carry out software upgrades on our core router at BT Faraday Building, London. All directly connected services will experience a number of outages of up to 30 minutes in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.

Planned Work: Core Router Software Upgrade – wol3-rtr-1

Posted: May 10th, 2023 at 11:00 by Adam Wilson

Wednesday 17th May 00:00 – 06:00

During the above window, we will carry out software upgrades on our core router in Wolverhampton Telephone Exchange. All directly connected services will experience a number of outages of up to 30 minutes in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.

Planned Work: Core Router Software Upgrade – car4-rtr-1

Posted: April 19th, 2023 at 17:17 by Adam Wilson

Wednesday 3rd May 00:00 – 06:00

During the above window, we will carry out software upgrades on our core router in Cardiff. All directly connected services will experience a number of outages of up to 30 minutes in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.

  1. Adam Wilson says:

    This work has been postponed. An updated maintenance window will be published in due course.

Planned Work: Virgin Media Interconnect – lon5-rtr-3

Posted: April 19th, 2023 at 16:55 by Adam Wilson

Wednesday 26th April 00:00 – 02:00

During the above window, we will be carrying out a configuration change on our Virgin Media Interconnect at Telehouse West (lon5-rtr-3). This change is required to support delivery of new services. All Virgin Media ethernet services terminating at this location will experience an outage of up to 30 minutes during the work.

We apologise in advance for any inconvenience.