NEW CityFibre Network Status page for Major Incidents

Posted: March 31st, 2021 at 08:00 by Iain Beveridge

As part of the continuous improvement of our Major Incident process, we will be launching a new CityFibre Network Status page. From 2nd April 2021 all Major Incident notifications and updates will be posted here – Network Status Page

This will replace our current Entanet NOC page for Major Incidents ONLY. All Change Management activities, such as planned maintenance will continue to be updated on the NOC site.

Should a Major Incident occur, all communications throughout the incident will be posted here – Network Status Page

Please ensure you visit the new site from 2nd April 2021 to subscribe to receive any communications related to Major Incidents.

We will continue to monitor and improve the functionality of the status page on an ongoing basis.

Planned Works: Southend on Sea

Posted: July 21st, 2021 at 10:52 by Jamie Smith

Monday 09/08/2021 06:00 – Friday 20/08/2021 16:00

During the above window we will be carrying out maintenance work to replace a number of faulty Network joints in Southend.

Services will be placed At Risk during the maintenance window and any customers who will experience a total loss of service will be contacted separately.

Emergency Maintenance: Northern Network

Posted: July 6th, 2021 at 14:50 by Mark Yardley

Wednesday 2021-07-07 20:00:00 – 23:00:00

During this window we will be completing essential emergency maintenance on multiple core devices in the northern part of the network.

No service impact is anticipated.

Planned Works: Dundee

Posted: July 5th, 2021 at 09:24 by Alistair Patterson

Tuesday 13/07/2021 08:00 – 13/07/2021 20:00

During the above window we will be carrying out none service effecting maintenance at DD49 (Kilspindie Street) to bring the site specification up to date.

This activity is not expected to impact any live services.

Planned Work: Wakefield

Posted: June 25th, 2021 at 13:15 by Jordan Gardner

Wednesday 14/07/2021 07:00 – 14/07/2021 19:00

During the above window we will be carrying out none service effecting maintenance at WK142 to bring the site specification up to date.

This activity is not expected to impact any live services.

Planned Work: Newcastle

Posted: June 17th, 2021 at 20:16 by Bogdan Voda

Thursday 17/06/2021 20:00 – Thursday 17/06/2021 23:59

During the above window we will be completing some none service affecting maintenance on circuits passing our core routers in Newcastle.

This activity is not expected to impact any live services.

Planned Work: Peterborough

Posted: May 25th, 2021 at 16:12 by Robin Posadas

Wednesday 09/06/2021 2021 01:00 – Wednesday 09/06/2021 2021 05:00

During the above window we will be replacing the core router in PB1244, this is off the back of a TAC case we raised after a previous router replacement.

The work will effect all users connected to PB1244 and any users connected from PB1344 through PB1244. We do not anticipate downtime for the entire window. We apologise for the inconvenience these planned works will cause and we have exhausted all other possibilities before taking this customer impacting action.


  1. Robin Posadas says:

    Work commencing

  2. Robin Posadas says:

    Work completed

Emergency Work: Peterborough

Posted: April 22nd, 2021 at 15:45 by Iain Beveridge

Monday 10/05/2021 2021 00:01 – Monday 10/05/2021 2021 05:00

During the above window we will be replacing the core router in PB1244, this is off the back of a TAC case we raised after a previous router replacement.

The work will effect all users connected to PB1244 and any users connected from PB1344 through PB1244. We do not anticipate downtime for the entire window. We apologise for the inconvenience these planned works will cause and we have exhausted all other possibilities before taking this customer impacting action.

  1. Robin Posadas says:

    Work commencing.

  2. Robin Posadas says:

    Work completed

Planned Work: Managed EWCS DSL Platform

Posted: April 6th, 2021 at 16:35 by Robin Posadas

Wednesday 14th April 2021, 01:00 – 05:00

During the above window we will be performing maintenance work on our Telehouse-East managed EWCS DSL platform.

Customers can expect to see PPP sessions reconnect during this work.

  1. Robin Posadas says:

    Work Starting

  2. Robin Posadas says:

    Work Completed

Emergency Work: Peterborough TE

Posted: March 25th, 2021 at 12:33 by Jordan Gardner

Friday 26th March 2021 00:01 – Friday 26th March 2021 03:00

Rescheduled from original window of Thursday 25th March 2021 00:01 – Thursday 25th March 2021 03:00

After recently replacing the above router on Tuesday 23rd February 2021 we have identified a need to reload the new equipment as we have an issue with an onboard 10gb port. The reload was recommended after raising a TAC case with hardware vendor support.

The work will take place during the above window and will effect all users connected to PB1244. We do not anticipate downtime for the entire window. We apologise for the inconvenience these planned works will cause and we have exhausted all other possibilities before taking this customer impacting action.

  1. Adam Wilson says:

    Work is about to commence.

  2. Adam Wilson says:

    This work is now complete.