NEW CityFibre Network Status page for Major Incidents

Posted: March 31st, 2021 at 08:00 by Iain Beveridge

As part of the continuous improvement of our Major Incident process, we will be launching a new CityFibre Network Status page. From 2nd April 2021 all Major Incident notifications and updates will be posted here – Network Status Page

This will replace our current Entanet NOC page for Major Incidents ONLY. All Change Management activities, such as planned maintenance will continue to be updated on the NOC site.

Should a Major Incident occur, all communications throughout the incident will be posted here – Network Status Page

Please ensure you visit the new site from 2nd April 2021 to subscribe to receive any communications related to Major Incidents.

We will continue to monitor and improve the functionality of the status page on an ongoing basis.

Planned Maintenance: Interxion PDU swap

Posted: May 17th, 2022 at 15:48 by Alistair Patterson

Wednesday 25th May 2022 00:01 – 02:00

During the above window we will be carrying out a swap of a PDU within rack 1 of our suite in Interxion.

Any Virgin Media circuits provided via Interxion will experience downtime during the above window.

Any BT Openreach circuits supplied via Interxion will be considered at risk for the duration of the above window.

We apologise for any inconvenience this may cause.

Third Party Planned Works: Virgin Media – Software Upgrade on National Infinera Core

Posted: April 28th, 2022 at 16:03 by Iain Beveridge

Thursday 5th May 2022 18:00 – Friday 6th May 2022 06:00

During the above window, third-party supplier Virgin Media will be carrying out some maintenance on their Network. The maintenance will create a service outage for no more than 5 minutes.

We apologise for any inconvenience this may cause.

Incident: Vodafone leased lines

Posted: April 26th, 2022 at 22:38 by Teodor Pletosu

We are currently aware of an incident affecting Vodafone leased line circuits. We are engaging with the supplier to investigate this issue and further updates will be provided soon.

  1. Teodor Pletosu says:

    The supplier is currently investigating and confirms their hardware at the affected site is currently unreachable. We will provide further updates in the next hour.

  2. Teodor Pletosu says:

    We are observing Vodafone Off-net services now starting to restore.
    Please ask any affected customers to power cycle their hardware on-site if they continue to experience issues.
    We will be reaching out to our 3rd party supplier for RFO once investigation of the incident will be completed on their end.
    We apologies for any inconvenience caused.

Third Party Planned Works: Virgin Media – Network Maintenance

Posted: March 23rd, 2022 at 11:49 by Jamie Smith

Friday 22nd April 2022 00:01 – 06:00

During the above window, third-party supplier Virgin Media will be carrying out some maintenance on their Network. The maintenance will create a service outage however the outage period should only last for up to 5 hours; however a 6 hour timeframe has been given in the event of any unforeseen circumstances required and any associated none impacting work.

We apologise for any inconvenience this may cause.

Planned Maintenance: Firmware Upgrade on Accedian NIDs

Posted: March 17th, 2022 at 15:47 by Adam Wilson

Tuesday 19th April 2022 00:01 – 06:00

During the above window we will be carrying out service affecting upgrades to Accedian branded NIDs at the following locations:

Peterborough, Plymouth, Portsmouth, Reading, Southend-on-Sea, Sheffield, Slough, Stirling, Swindon, Wakefield

During this window an outage will occur on any services using an Accedian NID as a network termination device. We expect the outage to last no more than 5 minutes per service, and apologise for any inconvenience this may cause.

Planned Maintenance: Firmware Upgrade on Accedian NIDs

Posted: March 17th, 2022 at 15:43 by Adam Wilson

Friday 15th April 2022 00:01 – 06:00

During the above window we will be carrying out service affecting upgrades to Accedian branded NIDs at the following locations:

Milton Keynes, Northampton, Nottingham

During this window an outage will occur on any services using an Accedian NID as a network termination device. We expect the outage to last no more than 5 minutes per service, and apologise for any inconvenience this may cause.

Planned Maintenance: Firmware Upgrade on Accedian NIDs

Posted: March 17th, 2022 at 15:39 by Adam Wilson

Wednesday 13th 2022 April 00:01 – 06:00

During the above window we will be carrying out service affecting upgrades to Accedian branded NIDs at the following locations:

Glasgow, Gloucester, Huddersfield, Hull, Leicester, Leeds, Maidenhead

During this window an outage will occur on any services using an Accedian NID as a network termination device. We expect the outage to last no more than 5 minutes per service, and apologise for any inconvenience this may cause.

Planned Maintenance: Firmware Upgrade on Accedian NIDs

Posted: March 17th, 2022 at 15:36 by Adam Wilson

Thursday 7th April 2022 00:01 – 06:00

During the above window we will be carrying out service affecting upgrades to Accedian branded NIDs at the following locations:

Bracknell, Cambridge, Coventry, Derby, Edinburgh, Exeter

During this window an outage will occur on any services using an Accedian NID as a network termination device. We expect the outage to last no more than 5 minutes per service, and apologise for any inconvenience this may cause.

Planned Maintenance: Firmware Upgrade on Accedian NIDs

Posted: March 17th, 2022 at 15:33 by Adam Wilson

Tuesday 5th April 2022 00:01 – 06:00

During the above window we will be carrying out service affecting upgrades to Accedian branded NIDs at the following locations:

Aberdeen, Bournemouth, Bradford, Bristol

During this window an outage will occur on any services using an Accedian NID as a network termination device. We expect the outage to last no more than 5 minutes per service, and apologise for any inconvenience this may cause.

Third Party Planned Works: Virgin Media – Network Maintenance

Posted: March 16th, 2022 at 19:21 by Bogdan Voda

Thursday 24th March 2022 23:00 – Friday 25th March 09:00

During the above window, third-party supplier Virgin Media will be carrying out some maintenance on their Network. The maintenance will create a service outage however the outage period should only last last for upto 8 x hours; however a 10x hour timeframe has been given in the event of any unforeseen circumstances required and any associated none impacting work including pre-work taking place between 23:00 hours and Midnight.

We apologise for any inconvenience this may cause.