As part of the continuous improvement of our Major Incident process, we will be launching a new CityFibre Network Status page. From 2nd April 2021 all Major Incident notifications and updates will be posted here – Network Status Page

This will replace our current Entanet NOC page for Major Incidents ONLY. All Change Management activities, such as planned maintenance will continue to be updated on the NOC site.

Should a Major Incident occur, all communications throughout the incident will be posted here – Network Status Page

Please ensure you visit the new site from 2nd April 2021 to subscribe to receive any communications related to Major Incidents.

We will continue to monitor and improve the functionality of the status page on an ongoing basis.

Friday 28th January 2022 23:00 – Saturday 29th January 2022 11:00

During the above window the third-party supplier Virgin Media will be carrying out fibre joint swap outs as part of the Poplar site exit work required. The maintenance period should last up to 10 hours and the pre work will take place between 23:00 and midnight. Each Service will have an outage for around 5 minutes 

We apologise for the short notice and any inconvenience this may cause.

Wednesday 12th January 2022 22:00 – Thursday 13th January 2022 06:00

During the above window the third-party supplier Vodafone will be carrying out intrusive testing and reloading their network termination equipment. Some customers handed over in Sov House will experience an outage during the maintenance window. This is rescheduled work from 17/12/21

We apologise for the short notice and any inconvenience this may cause.

Tuesday 12th December 2021 17:30 – Tuesday 12th December 23:59

During the above window we will be carrying out an emergency reboot of OLT-1 at this location due to a problem identified with the device.

Actual downtime is expected to be 30 minutes, although this may vary depending on the works carried out during this maintenance window.

We apologise for the short notice and any inconvenience this may cause.

Friday 17th December 2021 22:00 – Saturday 18th December 06:00

During the above window the third-party supplier Vodafone will be carrying out intrusive testing and reloading their network termination equipment. Some customers handed over in Sov House will experience an outage during the maintenance window

We apologise for the short notice and any inconvenience this may cause.

Tuesday 14 December 00:00 – 02:00

CityFibre will be undertaking emergency maintenance work within the above window. This work will require the power feed to be moved on a single fed device.

There is only one device effected by the work, the core network devices should not be affected by this change. However due to the nature of work ongoing in the rack all equipment should be considered at risk.

The customers directly connected into the equipment effected by the work will experience a small period of downtime and should have received communication of this change.

Wednesday 8th December 2021 01:00 – 05:00

During the above window our third-party Vodafone will be carrying out work swapping their SFPs, cleaning fibres and reloading their equipment. Customers will experience an outage during the maintenance window

We apologise for the short notice and any inconvenience this may cause.

Tuesday 14th December 2021 00:01 – 04:00

We apologise for the short notice and any inconvenience this may cause.

During the above window we will be carrying out work to add additional capacity to our core network links between the following locations LEC191, NOR340, MK938, PB1353 CB332 LON5, REA282 & SLO2 . We do not expect any impact to services during this time. We will be monitoring all traffic closely to ensure the work has been successful.

Friday 10th December 2021 00:01 – 04:00

During the above window we will be carrying out work to add additional capacity to our core network links between the following locations LEE1957, ROT36, NOT238, DER87, LEC191, REA282, SLO664. We do not expect any impact to services during this time. We will be monitoring all traffic closely to ensure the work has been successful.

We apologise for the short notice and any inconvenience this may cause.

Wednesday 8th December 2021 00:01 – 04:00

During the above window we will be carrying out work to add additional capacity to our core network links between the following locations LEE1957, LEC191, LON5 & REA282 . We do not expect any impact to services during this time. We will be monitoring all traffic closely to ensure the work has been successful.

We apologise for the short notice and any inconvenience this may cause.

Friday 3rd December 2021 00:01 – 03:00

During the above window we will be carrying out work to temporarily bring a core link between LON5 and LEC191 live. We do not expect any impact to services during this time. Please note that all changes well be reverted at the end of the window. We will be monitoring services closely to ensure the work has been successful.

We apologise for the short notice and any inconvenience this may cause.