Archive for the ‘21cn Updates’ Category

BT 21cn/WBC Faraday Interconnect

Posted: Monday, September 17th, 2012 at 11:28 by Steve Lalonde

We are currently investigating a fault on the Faraday 21cn Interconnect.

  1. Steve Lalonde says:

    A fault has been raised with BT next update from them will be 12:45. We have also dispatched one of our engineers to cover any issues on our equipment.

  2. Wayne Hawtin says:

    The issue does appear to be related to a BT Major Service Outage. We will continue to push for further updates which will be provided when they become available.

    We apologise for any inconvenience caused.

  3. Steve Lalonde says:

    A BT engineer is now onsite investigating, no ETR yet.

  4. Steve Lalonde says:

    BT have located a fibre break between our rack and the 4th floor. Now waiting on additional BT engineer.

  5. Steve Lalonde says:

    We now have our own engineer onsite, unable to restore service as the fault is not in our equipment.

  6. Steve Lalonde says:

    Additional BT engineer due to arrive at 17:15

  7. Steve Lalonde says:

    Several BT engineers have been on site for a while now liaising with our engineer.

    Still no ETR

  8. Steve Lalonde says:

    Fibre break localised estimated 30 minutes to re-splice. We are hopeful this will resolve the fault.

  9. Steve Lalonde says:

    Fibre has been re-spliced, there is still unacceptably high loss on the link. BT now looking at alternate fibre pair for the section with the loss.

  10. Steve Lalonde says:

    Service restored users are reconnecting.

    Note: Some users may need to reboot their routers to reconnect.

  11. Richard Partridge says:

    An incident report has been made available for this issue. It can be found here.

WBC user authentication

Posted: Monday, March 15th, 2010 at 19:26 by Steve Lalonde

We have been experiencing authentication problems for some WBC users over the last 2 hours.

This issue has now been resolved and all affected users have reconnected.

  1. Marc Woolfenden says:

    There is now an outage report available for this issue. It can be found here.

Outage: Columbo WBC interconnect

Posted: Saturday, April 18th, 2009 at 21:54 by Steve Lalonde

We are currently experiencing an outage with the WBC interconnect at Columbo node. This appears to be a fault at the BT end of the interconnect, BT engineers are aware of the fault.

We currently have no ETR

  1. Steve Lalonde says:

    Service was restored at approx 2.30 am.

    Initial indications to the cause suggest this was an MPLS TE fault behind the EEA (Ethernet Edge Aggregator).

    More detail will follow.

Planned Engineering Work: DSL transfer to IPStream Connect

Posted: Tuesday, December 23rd, 2008 at 10:55 by Neil Watson

Throughout January 2009 we will be transferring DSL based connections over to the new IPStream Connect platform. This platform has several benefits over the existing IPStream Central approach, including greater flexibility in relation to bandwidth management and an increased number of interconnects. The transfer will take place on a realm by realm basis and will be closely managed by both Entanet and BT. Users should not experience any loss of service or service degradation during the transfer as existing connections will continue to work on the IPStream Central platform until the user re-authenticates. At this point the connection will be transferred automatically over our IPStream Connect platform. All other features of the products remain the same, including potential line speeds, interleaving status etc.

  1. Neil Watson says:

    Further to the above post, we will be moving the main realms of and along with several other minor realms tomorrow. The transfer will be closely monitored by both BT and Entanet to ensure a smooth transition. Users should suffer no disruption as the changes only take effect as they re-authenticate.

21CN Interconnect Update

Posted: Thursday, May 29th, 2008 at 13:27 by Steve Lalonde

The 21CN interconnects in Glasgow and Leeds are now operational, the Manchester interconnect will be complete today.

Cardiff 21CN Interconnect and Stoke Pop

Posted: Friday, May 23rd, 2008 at 18:01 by Steve Lalonde

We have today finished the installation of the Cardiff 21CN interconnect, we expect the first users to be live on Wednesday. Stoke pop has also completed today.

21CN Wolverhampton Node Outage

Posted: Thursday, May 1st, 2008 at 09:40 by Steve Lalonde

BT Openreach are currently carrying out emergency work to repair damaged fibers in the Wolverhampton node of the 21CN network. This impacts any users on exchanges upgraded to 21CN that connect to this node. At present this is a very small number of users. We apologise for the inconvenience and will advise when the service is restored.

  1. Neil Watson says:

    Service was restored at approximately 17.00hrs and has since been stable. We apologise for any issues caused.

Emergency Maintenance: 21CN Trial

Posted: Friday, April 4th, 2008 at 10:12 by Adam Heath

BT will be performing a configuration change on the 21CN platform at approximately 12pm today.

Customers connected to the Wolverhampton exchange will experience a short outage during this work of ~15 minutes.

21CN: Wolverhampton Interconnect

Posted: Wednesday, March 26th, 2008 at 18:22 by Steve Lalonde

We have now finished the configuration on the Wolverhampton 21CN interconnect, some trial users are already connected and more will go live in the next few days.

Emergency Maintenance: 21CN Trial

Posted: Thursday, March 20th, 2008 at 14:17 by Steve Lalonde

We will be performing a configuration change on the 21CN platform at approximately 3pm today.

Customers connected will experience a short outage during this work of ~10 minutes.

  1. Steve Lalonde says:

    This work is now complete, there was no outage.