Archive for the ‘At-Risk’ Category

At Risk: goswell.core

Posted: Thursday, June 18th, 2020 at 11:51 by Iain Beveridge

Friday 19th June 2020  00:00 – 02:00

During the above window our colocation provider will be undertaking work to one of the power feeds that supplies our suite. During this window the core will be running on one power feed, no outage is anticipated due to work undertaken in an earlier window to provide better power resilience but it should be considered at risk.

At Risk: goswell.core

Posted: Thursday, June 18th, 2020 at 11:41 by Iain Beveridge

Thursday 18th June 2020  12:00 – 14:00

During the above window our colocation provider will be swapping one of the power feeds to the suite to a new source. This is to prevent a future total outage while work to increase reliability of the power to the suite is undertaken. During this window the core will be running on one power feed no outage is anticipated but it should be considered at risk.

At Risk: Exeter & Plymouth

Posted: Wednesday, June 10th, 2020 at 11:20 by Jordan Coleman

Tuesday 30th June 2020 00:00 – 06:00

During the above window, Western Power Distribution will be carrying out work that may cause downtime on the core link between Exeter and Bristol. Traffic will route via alternative paths however there will be reduced redundancy to the Exeter and Plymouth sites.

Emergency Work: columbo.core lon55

Posted: Tuesday, June 9th, 2020 at 14:51 by Iain Beveridge

Thursday 11th June 2020, 00:01 – 01:30

After a power check within Columbo POP, BT identified an issue with part of the power infrastructure within one of our racks.

Therefore, BT will be undertaking emergency maintenance work in the above window which will require the power feeds to be moved, whilst an ATS is swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment will experience a small period of downtime.

  1. All work completed within the window without any unexpected downtime.

Emergency Maintenance: Fibre joint between Reading & Bracknell

Posted: Monday, June 1st, 2020 at 10:29 by Gurinder Bansal

Friday 5th June 2019, 00:01 – 07:59

During the above window CityFibre will be carrying out an emergency maintenance on a Fibre joint between Reading & Bracknell.

Any directly affected services will be informed individually via email. Due to the Fibre joint carrying core links, resilience will be reduced in Bracknell. As a result, all services in Bracknell should be considered to be at risk during this period.

At Risk: slough.core

Posted: Monday, October 14th, 2019 at 15:04 by Iain Beveridge

Tuesday 15th October 2019, 00:01 – 00:45

After a power check within Slough POP, BT identified an issue with part of their power infrastructure within one of our racks. BT will undertake emergency work in the above window to swap out a faulty UPS.

No downtime is expected however all directly connected services should be considered at risk.

  1. Daniel Jones says:

    This work is now commencing.

  2. Daniel Jones says:

    This work is now complete.

At Risk: nottingham.core

Posted: Wednesday, October 9th, 2019 at 15:00 by Iain Beveridge

Wednesday 9th October 2019, 17:00 – 17:15

After a power check within Nottingham POP, BT identified an issue with part of the power infrastructure within one of our racks.

BT will undertake emergency work in the above window which will require one of the power feeds to be moved, the core will momentarily run on single power supply rather than being dual powered.

No downtime is expected however all directly connected services should be considered at risk, this work is required to be completed ASAP.

  1. Work completed within above window with no incident

At Risk: Newcastle POP

Posted: Wednesday, September 4th, 2019 at 17:06 by Iain Beveridge

Wednesday 4th September 2019, 21:00 – 22:00

After a power check within Newcastle POP, BT identified an issue with part of their power infrastructure within one of our racks. BT will undertake emergency work in the above window to swap out a faulty UPS.

No downtime is expected however all directly connected services should be considered at risk.

  1. All the work completed without incident.

Emergency Maintenance: interxion3.core

Posted: Tuesday, August 20th, 2019 at 14:22 by Jamie Smith

Tuesday 20th August 2019 14:30 – 18:00
During the above window, we will be carrying out a non-service affecting reload to one of the line cards that part of our DSL platform terminates on, due to recurring alarms on the affected line card. These preventative works are to stop any potential service affecting problems occurring. The work will be carried out in 2 phases.

Phase 1: (Approx 14:30)

Cost DSL traffic away from Interxion DSL platform to Telehouse East DSL platform

Phase 2: (Approx 17:30 – 18:00)

Reload of affected line card

Once the line card has been reloaded and verified that the alarms are no longer present, traffic will be costed back to the Interxion DSL platform

Services should still however be considered at risk during this maintenance due to the loss of resilience whilst these works take place.

We apologise for the short notice of this maintenance notification

  1. Jamie Smith says:

    Phase 1 of this work has now been carried out.

  2. Jamie Smith says:

    Phase 2 – Reload of the affected line card will be commencing now

  3. Jamie Smith says:

    This work has completed successfully. Traffic has now been costed back to Interxion DSL platform.

At Risk: Peterborough POP

Posted: Wednesday, July 31st, 2019 at 17:18 by Iain Beveridge

Friday 2nd August 2019, 00:01 – 01:30

After a power check within Peterborough POP, BT identified an issue with part of their power infrastructure within one of our racks. BT will undertake emergency work in the above window to swap out a faulty UPS.

No downtime is expected however all directly connected services should be considered at risk.