Archive for the ‘EWCS’ Category

Planned Work: Telehouse DSL Platform

Posted: Tuesday, May 28th, 2024 at 15:05 by Jamie Smith

Thursday 13/06/2024 00:00 – 06:00

During the above window we will be performing a service impacting maintenance on the Telehouse DSL core.

At the start of the maintenance window, sessions connected to the Telehouse side of the platform will be forcibly disconnected and will allowed to reconnect to the Interxion infrastructure for the duration of the work. Once the rack migration has been completed, sessions will be rebalanced across the platform by performing additional disconnections from the Interxion side.

For the avoidance of doubt, all DSL services connected to the Telehouse side of the platform at the start of the window will experience a brief outage while sessions are torn down and reconnect. All services connected to the Interxion side of the platform may experience a brief outage towards the end of the window when rebalancing occurs.

We apologise for any inconvenience this may cause.

Posted in 21cn Updates, Emergency Work, EWCS | No Comments »

Planned Work: Interxion DSL Core

Posted: Tuesday, April 9th, 2024 at 15:14 by Jamie Smith

Saturday 27/04/2024 00:01 – 07:00

During the above window we will be performing a rack migration of the Interxion DSL platform. This is a service impacting maintenance. 

At the start of the maintenance window, sessions connected to the Interxion side of the platform will be forcibly disconnected and will allowed to reconnect to the Telehouse infrastructure for the duration of the work. Once the rack migration has been completed, sessions will be rebalanced across the platform by performing additional disconnections from the Telehouse side.

This work is required in preparation to work our Datacenter supplier is carrying out to replace the CRAC units at this location https://noc.enta.net/2024/03/planned-work-interxion-datacenter-lon1-crac-unit-replacement/

For the avoidance of doubt, all DSL services connected to the Interxion side of the platform at the start of the window will experience a brief outage while sessions are torn down and reconnect. All services connected to the Telehouse side of the platform may experience a brief outage towards the end of the window when rebalancing occurs.

We apologise for any inconvenience this may cause.

Posted in DSL, EWCS, Planned Work | No Comments »

Planned Work: Interxion DSL core

Posted: Tuesday, March 19th, 2024 at 17:06 by Jamie Smith

Wednesday 03/04/2024 23:59 to Friday 05/04/2024 01:00

During the above window we will be performing works on our DSL core within this location. This is a “dry run” in preparation of the maintenance our Colocation provider will be carrying out https://noc.enta.net/2024/03/planned-work-interxion-datacenter-lon1-crac-unit-replacement/

For the duration of the works the DSL core at this location will be taken down, due to this there will be a loss of resiliency across the DSL estate as all DSL traffic and sessions will be handled via our Telehouse DSL core. Sessions will be drained gracefully from the Interxion LNS pool prior to the works with any remaining sessions forcibly disconnected on the night of the start date before reconnecting to the Telehouse LNS pool.

Posted in EWCS, Planned Work | No Comments »

Updated: Planned Work: Interxion Datacenter LON1 – CRAC Unit Replacement

Posted: Tuesday, March 19th, 2024 at 16:13 by Jamie Smith

Monday 29/04/2024 08:00 to Thursday 16/05/2024 18:00

During the above window our Colocation provider will be carrying out a refresh of the CRAC Units (Aircon) within our suite and the wider datacenter. Units will be replaced one at a time and we do not anticipate service impact to customers.

For the duration of the work the site should be considered at-risk.

We apologise for any inconvenience this may cause.

Posted in EWCS, Planned Work | No Comments »

Planned Work: Managed EWCS DSL Platform

Posted: Tuesday, April 6th, 2021 at 16:35 by Adam Heath

Wednesday 14th April 2021, 01:00 – 05:00

During the above window we will be performing maintenance work on our Telehouse-East managed EWCS DSL platform.

Customers can expect to see PPP sessions reconnect during this work.

Posted in EWCS, Planned Work | 2 Comments »

  1. Robin Posadas says:
    April 14, 2021 at 01:05

    Work Starting

  2. Robin Posadas says:
    April 14, 2021 at 02:39

    Work Completed