We are aware that a number of customers are impacted by an incident in Peterborough. Our teams are investigating the cause and we will provide an update once further information is known.
Archive for the ‘Incidents’ Category
We are aware that a number of customers based in the Midlands and M4 corridor are currently experiencing an outage of their On-net service. Our teams are currently investigating and are looking to restore service as soon as possible. Apologies for the impact that this will cause.
Edit: This is now a widespread network issue and potentially causing customers a total loss of service, packet loss or latency.
We are currently investigating reports of connectivity issues affecting CityFibre leased lines in Scotland. Engineers are investigating and further updates will follow as and when they become available.
We are currently experiencing a major outage. This is under investigation and we will have an update for you as soon as we know anything further. Next update will be within the hour
We have just observed a temporary loss of service on our Interxion.edge device which has interrupted internet breakout for some PWAN customers.
Services are now restored and engineers are investigating the root cause. We apologise for any inconvenience this has caused.
We are currently aware of an issue affecting CityFibre provided pseudowire circuits through Telehouse North. Engineers are investigating and further updates will be provided as soon as possible.
We are aware of an issue affecting leased lines in and around Sheffied, Peterborough and Nottingham. Our networking team are currently investigating the issue and further updates will be provided as soon as possible.
A major incident has been declared by BT for an exchange in Edinburgh impacting broadband and ethernet services.
Loss of service is a result of water ingress into the location. The emergency command centre is onsite with majority of water removed, with engineers ensuring safe to enter to continue investigations and restore services as soon as possible.
Further updates will be provided.
We are currently aware of an issue affecting authentication on L2TP broadband circuits. Engineers are already engaged and are investigating.
Further updates will be provided as and when they become available.