Archive for the ‘Uncategorized’ Category

Planned Maintenance: Firmware Upgrade on Accedian NIDs

Posted: Thursday, March 17th, 2022 at 15:47 by Adam Wilson

Tuesday 19th April 2022 00:01 – 06:00

During the above window we will be carrying out service affecting upgrades to Accedian branded NIDs at the following locations:

Peterborough, Plymouth, Portsmouth, Reading, Southend-on-Sea, Sheffield, Slough, Stirling, Swindon, Wakefield

During this window an outage will occur on any services using an Accedian NID as a network termination device. We expect the outage to last no more than 5 minutes per service, and apologise for any inconvenience this may cause.

Planned Maintenance: Firmware Upgrade on Accedian NIDs

Posted: Thursday, March 17th, 2022 at 15:43 by Adam Wilson

Friday 15th April 2022 00:01 – 06:00

During the above window we will be carrying out service affecting upgrades to Accedian branded NIDs at the following locations:

Milton Keynes, Northampton, Nottingham

During this window an outage will occur on any services using an Accedian NID as a network termination device. We expect the outage to last no more than 5 minutes per service, and apologise for any inconvenience this may cause.

Planned Maintenance: Firmware Upgrade on Accedian NIDs

Posted: Thursday, March 17th, 2022 at 15:39 by Adam Wilson

Wednesday 13th 2022 April 00:01 – 06:00

During the above window we will be carrying out service affecting upgrades to Accedian branded NIDs at the following locations:

Glasgow, Gloucester, Huddersfield, Hull, Leicester, Leeds, Maidenhead

During this window an outage will occur on any services using an Accedian NID as a network termination device. We expect the outage to last no more than 5 minutes per service, and apologise for any inconvenience this may cause.

Planned Maintenance: Firmware Upgrade on Accedian NIDs

Posted: Thursday, March 17th, 2022 at 15:36 by Adam Wilson

Thursday 7th April 2022 00:01 – 06:00

During the above window we will be carrying out service affecting upgrades to Accedian branded NIDs at the following locations:

Bracknell, Cambridge, Coventry, Derby, Edinburgh, Exeter

During this window an outage will occur on any services using an Accedian NID as a network termination device. We expect the outage to last no more than 5 minutes per service, and apologise for any inconvenience this may cause.

Planned Maintenance: Firmware Upgrade on Accedian NIDs

Posted: Thursday, March 17th, 2022 at 15:33 by Adam Wilson

Tuesday 5th April 2022 00:01 – 06:00

During the above window we will be carrying out service affecting upgrades to Accedian branded NIDs at the following locations:

Aberdeen, Bournemouth, Bradford, Bristol

During this window an outage will occur on any services using an Accedian NID as a network termination device. We expect the outage to last no more than 5 minutes per service, and apologise for any inconvenience this may cause.

Third Party Planned Works: Virgin Media – Network Maintenance

Posted: Wednesday, March 16th, 2022 at 19:21 by Bogdan Voda

Thursday 24th March 2022 23:00 – Friday 25th March 09:00

During the above window, third-party supplier Virgin Media will be carrying out some maintenance on their Network. The maintenance will create a service outage however the outage period should only last last for upto 8 x hours; however a 10x hour timeframe has been given in the event of any unforeseen circumstances required and any associated none impacting work including pre-work taking place between 23:00 hours and Midnight.

We apologise for any inconvenience this may cause.

Emergency Work: Reload of lns3.inx.dsl

Posted: Tuesday, February 15th, 2022 at 14:53 by Adam Wilson

Wednesday 16th February 2022 01:00 – 02:00

During the above window, we will be carrying out an emergency reload of one of our LNS’s, due to a potential problem identified with the device. This will result in a brief outage for a small number of DSL users. Sessions are expected to automatically reconnect to an alternative LNS. Any users that remain down following the work may need to reboot their Customer Premises Equipment to restore connectivity.

We apologise for the short notice and any inconvenience this may cause.

Third Party Planned Works: Virgin Media – Fault Found at Telecity London?

Posted: Monday, January 31st, 2022 at 13:44 by Iain Beveridge

Tuesday 8th February 2022 00:01 – 08:00

During the above window the third-party supplier Virgin Media will be carrying out maintenance to sort out a fault (F009427828) on a slot at Telecity London that is returning a Low Optical Loss. The maintenance will create a service outage however the outage period should only last for up to 6 x hours; however an 8 x hour timeframe has been given in the event of any unforeseen circumstances required and any associated none impacting work.

We apologise for any inconvenience this may cause.

Third Party Emergency Work: Vodafone, Sovereign House, London

Posted: Wednesday, January 5th, 2022 at 12:34 by david labouchardiere

Wednesday 12th January 2022 22:00 – Thursday 13th January 2022 06:00

During the above window the third-party supplier Vodafone will be carrying out intrusive testing and reloading their network termination equipment. Some customers handed over in Sov House will experience an outage during the maintenance window. This is rescheduled work from 17/12/21

We apologise for the short notice and any inconvenience this may cause.

Emergency Works: Birmingham TE

Posted: Friday, December 10th, 2021 at 15:50 by Robin Posadas

Tuesday 14 December 00:00 – 02:00

CityFibre will be undertaking emergency maintenance work within the above window. This work will require the power feed to be moved on a single fed device.

There is only one device effected by the work, the core network devices should not be affected by this change. However due to the nature of work ongoing in the rack all equipment should be considered at risk.

The customers directly connected into the equipment effected by the work will experience a small period of downtime and should have received communication of this change.