Archive for the ‘Uncategorized’ Category

At risk: bristol.core / bri165-rtr-1

Posted: Friday, July 3rd, 2020 at 14:43 by Adam Wilson

Tuesday 7th July 2020, 22:00 – 23:59

After a power check within Bristol POP, BT identified an issue with part of the power infrastructure within one of our racks.

Therefore, BT will be undertaking emergency maintenance work in the above window which may require the power feeds to be moved, whilst a UPS is swapped within the rack. The core network router is not expected to experience any loss of service.

Incident: Bristol POP

Posted: Thursday, June 25th, 2020 at 03:56 by Robin Posadas

We have experienced a loss of connectivity to our equipment in our Bristol POP. Between 02:50 – 03:00. Currently all services have been restored. Engineers are investigating. Further updates will be provided as and when they become available.

  1. Alistair Patterson says:

    This incident was due to a power issue within the pop. This was raised to our supplier at the time who are continuing to investigate the root cause. A further update will be provided when available.

Emergency Work: interxion2.edge switch stack reboot

Posted: Tuesday, June 23rd, 2020 at 17:48 by Richard Blunt

Tuesday 23 June 23:00 – 23:15

Memory fragmentation has been detected in one of the Interxion stack switches, This is causing intermittent connectivity to some customer firewalls.

The device will have an emergency reboot at 23:00 to clear the issue. This will cause a brief outage with some none HA devices.

 

An update will be posted on completion of the work.

  1. Richard Blunt says:

    Scheduled reboot completed successfully.

At Risk: Columbo POP

Posted: Tuesday, June 2nd, 2020 at 12:17 by Daniel Jones
We have identified an issue via network monitoring. Engineers are working to resolve the issue.
Site is at risk until further notice.
  1. Daniel Jones says:

    An engineer is en-route to site to rectify the issue.

  2. Aiden Spencer says:

    The issue is now resolved, equipment has been replaced and no customers were impacted.

VOIP Routing Table

Posted: Monday, May 4th, 2020 at 16:02 by Iain Beveridge

Monday 4th May 2020 21:00 – 21:10

We are carrying out essential planned maintenance on our VoIP routing table this evening during the above window. All precautions have been taken to ensure this should not be service affecting.

Notifications

Posted: Friday, April 3rd, 2020 at 16:00 by Iain Beveridge

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Incident: Virgin Media Circuits

Posted: Thursday, March 5th, 2020 at 07:50 by Jonathan Clarke

We are currently seeing a number of Virgin Media circuits down. Suppliers have advised that this due to cable damage-causing wider network issues.

Suppliers have advised that engineers are at the location and fibre splicing is taking place.

Further updates will be provided on an hourly basis.

  1. Jonathan Clarke says:

    Suppliers have advised that two cables have been damaged, 96f and 160f.

    Current Situation:
    Work has commenced on the 160f to restore critical services.
    A cable gang is due onsite by 8:30 am with 2km of cable to replace the existing 96f.

    Next steps:
    New 96f cable to be pulled and spliced.

    Further updates to follow.

  2. david labouchardiere says:

    The supplier advises that work continues on the 160f to restore critical services(blue light etc)
    The original 96f still remains unavailable. We have received confirmation that the cable gang has arrived on-site and have begun their prep work to replace the existing 96f.

    Next steps
    New 96f cable to be pulled and spliced. A splicer has now arrived on-site to replace the existing splicer with further splicing resource still expected to arrive at 11am .

    Further updates to follow

  3. david labouchardiere says:

    The supplier had updated to advise that work continues on the 160f to restore services. They have seen a large number of these services come back online but there is still further work to be done on the remaining fibre tubes on this 160F Fibre.
    The original 96f still remains unavailable. The cable gang have been working on this issue all morning with splice work now beginning on the impacted 96F.

    We will continue to provide updates once available

  4. david labouchardiere says:

    The supplier advises that resplicing work is still underway with engineers continuing to work to restore services. We will continue to provide updates once they are made available

  5. david labouchardiere says:

    The supplier has advised that the fibre repair work has been completed. Any circuits still offline should try rebooting their equipment before contacting the service desk for further assistance

pwanstack.wolv6.core

Posted: Tuesday, December 17th, 2019 at 11:13 by Iain Beveridge

We are currently experiencing intermittent loss of connectivity to the above device, some PWAN customers with equipment located within our suite in VeloxServ may have experienced a short outage. Remote hands at the DC are currently investigating and we will aim to provide an update shortly.

  1. From the first drop at around 10:40 we have seen 2 subsequent drops. Upon initial investigation it does not appear to be an issue with the physical cabling causing a link loss. We are therefore going to perform an emergency reload of the switch stack to try and rectify the issue.

  2. The switch stack has now reloaded and connectivity should start to be restored. Engineers are monitoring closely and continuing to investigate a possible cause for the initial losses of connectivity.

  3. Connectivity has been lost again after the emergency reload. Work is continuing to try and bring back stability to the switch stack. We will provide further updates as they become available.

  4. Work is continuing, however the longest period of stability since the initial outage this morning has just been observed. Our engineers may have found the possible cause however we will continue to provide updates until we are certain the issue has been fully resolved.

  5. We now believe this incident to be resolved. Investigations are still ongoing as to the root cause, which may result in additional works being required. These works (if required) will be scheduled and conducted as per normal change process.

  6. Jamie Smith says:

    Between the hours of 17:00 – 18:00 we will be carrying out emergency works to restore resiliency to this device by re-introducing the uplinks back into an ether-channel. This work is non service affecting however all PWAN services and PWAN colocation in this location should be considered at risk for the duration of this window.

  7. Jamie Smith says:

    This work is now commencing

  8. Jamie Smith says:

    This work has now been completed.

Resolved incident: VoIP outbound calls

Posted: Thursday, September 26th, 2019 at 17:23 by david labouchardiere
We are aware of an incident earlier this morning caused by our anti-fraud measures briefly blocking outbound calls. This issue has been resolved and we are making changes to ensure this is not repeated.
Apologies for any inconvenience caused.

Planned Maintenance 20th August.

Posted: Tuesday, August 20th, 2019 at 15:48 by Adam Heath

As part of our ongoing drive to improve the new VoIP platform, we shall be carrying out essential maintenance to our VoIP service this evening, which will necessitate a short period of down-time.

The outage window will occur on Tuesday 20 August from 21:00 to 21:30 hours.

 

Kindest regards