Archive for the ‘Uncategorized’ Category

Technical Support Phone Unavailable

Posted: Monday, September 20th, 2021 at 22:19 by Bogdan Voda

Due to some system errors with our 3rd party Voice Platform, the 03301003551 phone line can’t be reached at the moment.

Should you wish to contact us, please submit an email to service.desk@cityfibre.com.

Apologies for any inconvenience this may cause.

  1. The issue affecting inbound calls to 03301003551 is still ongoing, our VOIP platform provider is working with the carrier service provider to identify the problem.

  2. Bogdan Voda says:

    This has now been fixed, the Technical Support phone line 03301003551 is available for use.

    Apologies for any inconveniencies this may have caused.

Planned Works: Cheltenham CLH19

Posted: Wednesday, September 15th, 2021 at 12:25 by Jordan Gardner

Tuesday 21/09/2021 08:00 – 20:00

During the above window we will be completing non-service affecting maintenance on the mains power feed into this FEx.

This work is not expected to impact any services due to backup power supply in place.

Planned Maintenance: Fibre joint between Birmingham & Coventry

Posted: Tuesday, August 24th, 2021 at 14:22 by Iain Beveridge

Monday 27th September 2021 20:00 – Tuesday
28th September 2021 08:00

During the above window CityFibre will be carrying out maintenance on a fibre joint between Birmingham & Coventry.

Any directly affected services will be informed individually via email. Due to the Fibre joint carrying core links, resilience will be reduced in Birmingham. As a result, all services in Birmingham should be considered to be at risk during this period.

Planned Work: GLA1211

Posted: Friday, August 20th, 2021 at 17:13 by Jordan Gardner

Thursday 03/09/2021 08:00 – 20:00

During the above window we will be completing none serving affecting maintenance on the mains power feed into this FEx.

This work is not expected to impact any services due to backup power supply in place.

Planned Work: Slo2

Posted: Tuesday, August 3rd, 2021 at 15:31 by Iain Beveridge

Wednesday 11/08/2021 19:00 – Thursday 12/08/2021 01:00

During the above window we will be completing some none service affecting maintenance on a circuit terminating on SLO2. We will be moving the remote end of this circuit from Lon4 to Lon5

This activity is not expected to impact any live services due to having resilient links for the traffic to traverse.

Planned Works: Southend on Sea

Posted: Wednesday, July 21st, 2021 at 10:52 by Jamie Smith

Monday 09/08/2021 06:00 – Friday 20/08/2021 16:00

During the above window we will be carrying out maintenance work to replace a number of faulty Network joints in Southend.

Services will be placed At Risk during the maintenance window and any customers who will experience a total loss of service will be contacted separately.

  1. This has been cancelled and will be rearranged.

Emergency Maintenance: Northern Network

Posted: Tuesday, July 6th, 2021 at 14:50 by Mark Yardley

Wednesday 2021-07-07 20:00:00 – 23:00:00

During this window we will be completing essential emergency maintenance on multiple core devices in the northern part of the network.

No service impact is anticipated.

Planned Works: Dundee

Posted: Monday, July 5th, 2021 at 09:24 by Alistair Patterson

Tuesday 13/07/2021 08:00 – 13/07/2021 20:00

During the above window we will be carrying out none service effecting maintenance at DD49 (Kilspindie Street) to bring the site specification up to date.

This activity is not expected to impact any live services.

Planned Work: Wakefield

Posted: Friday, June 25th, 2021 at 13:15 by Jordan Gardner

Wednesday 14/07/2021 07:00 – 14/07/2021 19:00

During the above window we will be carrying out none service effecting maintenance at WK142 to bring the site specification up to date.

This activity is not expected to impact any live services.

Planned Work: Newcastle

Posted: Thursday, June 17th, 2021 at 20:16 by Bogdan Voda

Thursday 17/06/2021 20:00 – Thursday 17/06/2021 23:59

During the above window we will be completing some none service affecting maintenance on circuits passing our core routers in Newcastle.

This activity is not expected to impact any live services.