Posts Tagged ‘21cn’

BT 21cn/WBC Faraday Interconnect

Posted: Monday, September 17th, 2012 at 11:28 by Steve Lalonde

We are currently investigating a fault on the Faraday 21cn Interconnect.

  1. Steve Lalonde says:

    A fault has been raised with BT next update from them will be 12:45. We have also dispatched one of our engineers to cover any issues on our equipment.

  2. Wayne Hawtin says:

    The issue does appear to be related to a BT Major Service Outage. We will continue to push for further updates which will be provided when they become available.

    We apologise for any inconvenience caused.

  3. Steve Lalonde says:

    A BT engineer is now onsite investigating, no ETR yet.

  4. Steve Lalonde says:

    BT have located a fibre break between our rack and the 4th floor. Now waiting on additional BT engineer.

  5. Steve Lalonde says:

    We now have our own engineer onsite, unable to restore service as the fault is not in our equipment.

  6. Steve Lalonde says:

    Additional BT engineer due to arrive at 17:15

  7. Steve Lalonde says:

    Several BT engineers have been on site for a while now liaising with our engineer.

    Still no ETR

  8. Steve Lalonde says:

    Fibre break localised estimated 30 minutes to re-splice. We are hopeful this will resolve the fault.

  9. Steve Lalonde says:

    Fibre has been re-spliced, there is still unacceptably high loss on the link. BT now looking at alternate fibre pair for the section with the loss.

  10. Steve Lalonde says:

    Service restored users are reconnecting.

    Note: Some users may need to reboot their routers to reconnect.

  11. Richard Partridge says:

    An incident report has been made available for this issue. It can be found here.