We are currently investigating a fault on the Faraday 21cn Interconnect.
Tags: 21cn, Faraday, Incidents, London, WBC Posted in 21cn Updates, Incidents | 11 Comments »
A fault has been raised with BT next update from them will be 12:45. We have also dispatched one of our engineers to cover any issues on our equipment.
The issue does appear to be related to a BT Major Service Outage. We will continue to push for further updates which will be provided when they become available.
We apologise for any inconvenience caused.
A BT engineer is now onsite investigating, no ETR yet.
BT have located a fibre break between our rack and the 4th floor. Now waiting on additional BT engineer.
We now have our own engineer onsite, unable to restore service as the fault is not in our equipment.
Additional BT engineer due to arrive at 17:15
Several BT engineers have been on site for a while now liaising with our engineer.
Still no ETR
Fibre break localised estimated 30 minutes to re-splice. We are hopeful this will resolve the fault.
Fibre has been re-spliced, there is still unacceptably high loss on the link. BT now looking at alternate fibre pair for the section with the loss.
Service restored users are reconnecting.
Note: Some users may need to reboot their routers to reconnect.
An incident report has been made available for this issue. It can be found here.
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