Posts Tagged ‘At-Risk’
Wednesday 21st November 2018 00:00 – 06:00
During the above window we will be completing a planned maintenance to upgrade hardware within telehouse-east4.core & Interxion3.core. No downtime is expected and all precautions will be taken to avoid any disruption, however during this window both sites should be considered at risk.
Tuesday 23rd October 03:00 – 06:00
During the above window our supplier will be carrying out essential power works to one of our racks in this location. No downtime is expected, however all services at this location should be considered at risk for the duration of the window this includes; DSL, Leased lines and Pseudowires terminating at this location.
Wednesday 24th October 20:00 – 23:59
During the above window we will be performing cable management on equipment servicing Openreach leased line circuits terminating in our Telford location. Although this work is anticipated to cause no down time for services they should be considered at risk for the duration the window.
We are currently aware of a severe low memory alert on one of devices which forms part of the Interxion DSL infrastructure. This device may reboot unexpectedly, resulting in a short loss of service for broadband customers currently connecting through the Interxion DSL infrastructure whilst the device reboots. Should this happen, downtime is expected to be no longer than five minutes.
An emergency maintenance window is being organised to rectify this issue and will be announced shortly.
Friday 14th September 2018 13:00 – 14:00
During the above window we will be adding additional power equipment as an attempt to minimise further impact, whilst our supplier continues to investigate the occasional power disruptions at this location.
No downtime is expected however, all directly connected services should be considered at risk for the duration of this maintenance window.
Tuesday 31st July 2018 21:00 – 22:00
During the above window we will be replacing a failed fan unit on an edge device at this site. No downtime is expected however all directly connected services should be considered at risk for the duration of this maintenance window.
Friday 20th July 00:01 – 06:00
During the above window we will be completing an upgrade to standby hardware within telehouse-north.core. Although no downtime is expected during this maintenance window, all services should be considered at-risk.
Monday 16th July 00:01 – 02:00
During the above window we will be making routing adjustments with one of our transit providers. The work is not expected to result in any downtime however the Peterborough core should be considered at risk for the duration of the window whilst changes are taking place.
Sunday 15th July 2018 08:00 – 18:00
During the above window, Western Power Distribution will be conducting maintenance works to service the electricity substation supplying the local area. During these works, external mains supply will be disconnected to allow safe operation to all involved, in doing so our external generators will supply the Telford data centre allowing for continued and uninterrupted service.
We are speaking with the power company to obtain clarity as to the actual duration of works and will update if this becomes available.
No down time is expected and all precautions will be taken to avoid any disruption, however during this window the Telford data centre should be considered at risk.