Posts Tagged ‘Edinburgh’

Incident: Edinburgh

Posted: Tuesday, January 14th, 2020 at 09:45 by David Brewis
We are currently aware of an issue affecting circuits within the Edinburgh area. There are ongoing investigations in relation to this issue and we will keep you informed of progress.
  1. David Brewis says:

    Investigations highlight this only impacted leased line services in Edinburgh. We are starting to see services restore as we continue investigations to find the root cause.

  2. David Brewis says:

    After a state of monitoring all services restored and remained stable by 10:15. We apologise for any inconvenience this caused.

Edinburgh connectivity

Posted: Friday, August 9th, 2019 at 08:33 by Alistair Patterson

We are currently aware of a number of City Fibre circuits in Edinburgh have lost connectivity. Engineers are currently investigating. Updates will be provided as soon as available.

  1. Jamie Smith says:

    Engineers are currently still Investigating the Issue affecting customers terminating on this Core Device, a reboot of the device has taken place in an effort to restore services. Further updates to follow as and when available.

  2. Jamie Smith says:

    Engineers have now restored connectivity to affected customers, any customers still experiencing issues should perform Initial troubleshooting before contacting our support department.

    We apologise for any Inconveniences caused by this outage.

At Risk: Planned Works – Edinburgh

Posted: Monday, December 3rd, 2018 at 13:55 by Jamie Smith

Thursday 6th December 2018 00:01 – 06:00 

During the above window our supplier will be carrying out essential power works to both of our racks in this location. No downtime is expected due to the preventative measures being taken, however all services at this location should be considered at risk for the duration of the window this includes; DSL, Leased lines and Pseudowires terminating at this location.

This is work that had originally been scheduled for the 30/11 as per however due to unforeseen supplier circumstances they had to postpone that work.

Incident: edinburgh.core

Posted: Wednesday, October 17th, 2018 at 17:01 by Jamie Smith

We are currently experiencing a loss of connectivity to our equipment in our Edinburgh POP. Engineers are already investigating. Further updates will be provided as and when they become available

  1. Jamie Smith says:

    Connectivity has been restored. Initial investigation indicates a power disruption in one of our cabinets at the site. This has been raised to our supplier for further investigation.

    We apologise for the inconvenience caused by this interruption.

Incident: Edinburgh

Posted: Tuesday, March 21st, 2017 at 22:58 by Gurinder Bansal

We have experienced a loss of power to our equipment located in our Edinburgh PoP. Power has already been restored however some services still remain affected. Engineers are investigating and further updates will be provided when available.

  1. Mark Yardley says:

    A second brief power interruption has been experienced at this location. Engineers are still currently investigating the issue with our colocation provider.

  2. Mark Yardley says:

    Updates from our colocation provider indicate that they have seen power disruption at this location and investigating. Further updates from them are not expected until their engineers have been able to attend site.

    Although power is currently restored at this location and the majority of services appear to be function at this time, they should still be considered at risk until our suppliers can confirm the incident is resolved.

  3. Mark Yardley says:

    We have had confirmation from our colocation provider that the disruption was caused by the failure of the local power supply and the failure of their on site backup generator to take over.

    Our provider is currently on site and installing a replacement generator. As such this location should still be considered at risk until this work is complete. Further updates will be provided when they are available.

Planned work:

Posted: Thursday, January 7th, 2010 at 14:10 by Steve Lalonde

Monday 18th Jan 2010, 03:00hrs – 03:30hrs

During the maintenance window above the IOS on the router will be upgraded to resolve some configuration issues. This software upgrade will require a reboot of the router which should take approx 10 minutes to complete, during which all directly connected customers will lose connectivity.

Traffic that would normally be routed through this equipment will route via alternate paths.

  1. Steve Lalonde says:

    This work was completed successfully.