Posts Tagged ‘Emergency’

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Emergency Maintenance: PWAN Infrastructure Software Upgrades

Posted: Monday, April 3rd, 2023 at 09:13 by Jamie Smith

Wednesday 5th April 2023 00:00 – 05:00

During the above window we will be carrying out service affecting upgrades to two of our PWAN Infrastructure devices located within Interxion Datacenter (pwan-nx.inx.edge & pwan-nx2.inx.edge) this is due to a critical firmware bug on the SSD’s within these devices.

During this window an outage will occur to any PWAN customers who have managed or unmanged firewalls (Standalone & HA), psudowires or cross connects terminating on these devices.

We expect no longer than a 60 minute outage per PWAN however the full duration of the maintenance window should be accounted for.

We apologise for any inconvenience this may cause

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Posted in Emergency Work | 2 Comments »

  1. Jamie Smith says:
    April 5, 2023 at 00:21

    This work will soon be starting

  2. Jamie Smith says:
    April 5, 2023 at 01:50

    This work has now been completed

Emergency Work: lns6.the.dsl

Posted: Monday, September 26th, 2022 at 11:36 by Mark Yardley

Wednesday 5th October 2022 00:00 – 02:00

During the above window we will be conducting an emergency reload of this device to resolve a software issue. Any xDSL sessions that currently land on this device will be disconnected, but will be able to reconnect to other available devices in the pool. We apologise in advance for any disruption this may cause.

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Posted in Uncategorized | No Comments »

Emergency Work: lon4-rtr-2

Posted: Friday, August 26th, 2022 at 12:31 by Mark Yardley

Friday 26th August 2022 20:00 – 22:00

During the above window we will be carrying out an emergency reload of lon4-rtr-2 to resolve an issue with the device. Any directly connected customers will see a brief outage during the works. This will be limited to a subset of off-net Virgin Media tails that are delivered to this location. Additionally, some PWAN and Managed EWCS xDSL users may see sessions drop and re-establish.

We apologise for the short notice and any inconvenience this may cause.

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Emergency Works: Birmingham TE

Posted: Friday, December 10th, 2021 at 15:50 by Adam Heath

Tuesday 14 December 00:00 – 02:00

CityFibre will be undertaking emergency maintenance work within the above window. This work will require the power feed to be moved on a single fed device.

There is only one device effected by the work, the core network devices should not be affected by this change. However due to the nature of work ongoing in the rack all equipment should be considered at risk.

The customers directly connected into the equipment effected by the work will experience a small period of downtime and should have received communication of this change.

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Emergency Works: Birmingham to Coventry

Posted: Monday, October 4th, 2021 at 14:29 by Alistair Patterson

Monday 4th October 2021 23:00 – Tuesday 5th October 2021 01:00

We are carrying out maintenance work on our Birmingham to Coventry links to re-engineer traffic routes during the above window. This is not expected to cause any impact to services.

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Emergency Maintenance: Northern Network

Posted: Tuesday, July 6th, 2021 at 14:50 by Mark Yardley

Wednesday 2021-07-07 20:00:00 – 23:00:00

During this window we will be completing essential emergency maintenance on multiple core devices in the northern part of the network.

No service impact is anticipated.

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Emergency Work: Peterborough TE

Posted: Thursday, March 25th, 2021 at 12:33 by Adam Heath

Friday 26th March 2021 00:01 – Friday 26th March 2021 03:00

Rescheduled from original window of Thursday 25th March 2021 00:01 – Thursday 25th March 2021 03:00

After recently replacing the above router on Tuesday 23rd February 2021 we have identified a need to reload the new equipment as we have an issue with an onboard 10gb port. The reload was recommended after raising a TAC case with hardware vendor support.

The work will take place during the above window and will effect all users connected to PB1244. We do not anticipate downtime for the entire window. We apologise for the inconvenience these planned works will cause and we have exhausted all other possibilities before taking this customer impacting action.

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Posted in Uncategorized | 2 Comments »

  1. Adam Wilson says:
    March 26, 2021 at 00:09

    Work is about to commence.

  2. Adam Wilson says:
    March 26, 2021 at 01:32

    This work is now complete.

Emergency Work: LINX LON1 & DE-CIX Peers

Posted: Friday, March 12th, 2021 at 12:25 by Jamie Smith

Friday 12th March 2021, 13:00 – 13:30

During the above window we will be carrying out preventative work on our LINX LON1 & DE-CIX peers. During this window peers will notice sessions going down and there may be a brief interruption to any traffic routing via one of these affected peers before routing via alternative LINX & LONAP peering locations.

We apologize for the short notice and any inconvenience this may cause.

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Posted in Uncategorized | 2 Comments »

  1. Jamie Smith says:
    March 12, 2021 at 13:00

    This work is now starting

  2. Jamie Smith says:
    March 12, 2021 at 13:52

    This change has now been completed.

Emergency Work: Peterborough (PB1244)

Posted: Tuesday, February 23rd, 2021 at 16:28 by Jamie Smith

Tuesday 23rd February 2021, 19:00 – Tuesday 23rd February 2021, 23:59

During the above window, we will be completing emergency maintenance to upgrade and replace our core router at the above location. This is required in order to resolve the issues we have been experiencing in Peterborough. There will be a small window of downtime as we replace the chassis and migrate services across.

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Posted in Uncategorized | 2 Comments »

  1. Robin Posadas says:
    February 23, 2021 at 19:08

    Work commencing.

  2. Robin Posadas says:
    February 23, 2021 at 21:18

    Work completed

Emergency Work: DSL Platform

Posted: Thursday, December 17th, 2020 at 13:19 by Jamie Smith

Thursday 17th December 2020, 13:30 – 14:00

During the above window we will be carrying out emergency maintenance to the traffic shapers within the DSL platform. This is necessary work due to the ongoing issues documented at https://noc.enta.net/2020/12/incident-dsl-packet-loss/

No downtime is expected to services however broadband services should be considered at risk for the duration of this work. Further work will need to be completed out of hours after this initial maintenance and will be communicated in due course.

Apologies for the short notice and any inconvenience this may cause.

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Posted in Uncategorized | 3 Comments »

  1. Jamie Smith says:
    December 17, 2020 at 16:01

    Please be aware that between 18:00 – 21:00 tonight (17/12/2020) we will be carrying out further remedial work as mentioned previously on the traffic shapers within the Broadband Network.

    No downtime is expected to services however broadband services should be considered at risk for the duration of this work.

    We apologize for the short notice and any inconvenience this may have caused.

  2. Jamie Smith says:
    December 17, 2020 at 18:00

    Please be aware the above works is now about to commence

  3. Jamie Smith says:
    December 17, 2020 at 19:55

    Work has now been completed

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