Posts Tagged ‘Emergency’

Emergency Maintenance: Northern Network

Posted: Tuesday, July 6th, 2021 at 14:50 by Mark Yardley

Wednesday 2021-07-07 20:00:00 – 23:00:00

During this window we will be completing essential emergency maintenance on multiple core devices in the northern part of the network.

No service impact is anticipated.

Emergency Work: Peterborough TE

Posted: Thursday, March 25th, 2021 at 12:33 by Jordan Gardner

Friday 26th March 2021 00:01 – Friday 26th March 2021 03:00

Rescheduled from original window of Thursday 25th March 2021 00:01 – Thursday 25th March 2021 03:00

After recently replacing the above router on Tuesday 23rd February 2021 we have identified a need to reload the new equipment as we have an issue with an onboard 10gb port. The reload was recommended after raising a TAC case with hardware vendor support.

The work will take place during the above window and will effect all users connected to PB1244. We do not anticipate downtime for the entire window. We apologise for the inconvenience these planned works will cause and we have exhausted all other possibilities before taking this customer impacting action.

  1. Adam Wilson says:

    Work is about to commence.

  2. Adam Wilson says:

    This work is now complete.

Emergency Work: LINX LON1 & DE-CIX Peers

Posted: Friday, March 12th, 2021 at 12:25 by Jamie Smith

Friday 12th March 2021, 13:00 – 13:30

During the above window we will be carrying out preventative work on our LINX LON1 & DE-CIX peers. During this window peers will notice sessions going down and there may be a brief interruption to any traffic routing via one of these affected peers before routing via alternative LINX & LONAP peering locations.

We apologize for the short notice and any inconvenience this may cause.

  1. Jamie Smith says:

    This work is now starting

  2. Jamie Smith says:

    This change has now been completed.

Emergency Work: Peterborough (PB1244)

Posted: Tuesday, February 23rd, 2021 at 16:28 by Jamie Smith

Tuesday 23rd February 2021, 19:00 – Tuesday 23rd February 2021, 23:59

During the above window, we will be completing emergency maintenance to upgrade and replace our core router at the above location. This is required in order to resolve the issues we have been experiencing in Peterborough. There will be a small window of downtime as we replace the chassis and migrate services across.

  1. Robin Posadas says:

    Work commencing.

  2. Robin Posadas says:

    Work completed

Emergency Work: DSL Platform

Posted: Thursday, December 17th, 2020 at 13:19 by Jamie Smith

Thursday 17th December 2020, 13:30 – 14:00

During the above window we will be carrying out emergency maintenance to the traffic shapers within the DSL platform. This is necessary work due to the ongoing issues documented at https://noc.enta.net/2020/12/incident-dsl-packet-loss/

No downtime is expected to services however broadband services should be considered at risk for the duration of this work. Further work will need to be completed out of hours after this initial maintenance and will be communicated in due course.

Apologies for the short notice and any inconvenience this may cause.

  1. Jamie Smith says:

    Please be aware that between 18:00 – 21:00 tonight (17/12/2020) we will be carrying out further remedial work as mentioned previously on the traffic shapers within the Broadband Network.

    No downtime is expected to services however broadband services should be considered at risk for the duration of this work.

    We apologize for the short notice and any inconvenience this may have caused.

  2. Jamie Smith says:

    Please be aware the above works is now about to commence

  3. Jamie Smith says:

    Work has now been completed

Emergency Maintenance: Fibre joint between Reading & Bracknell

Posted: Monday, June 1st, 2020 at 10:29 by Gurinder Bansal

Friday 5th June 2019, 00:01 – 07:59

During the above window CityFibre will be carrying out an emergency maintenance on a Fibre joint between Reading & Bracknell.

Any directly affected services will be informed individually via email. Due to the Fibre joint carrying core links, resilience will be reduced in Bracknell. As a result, all services in Bracknell should be considered to be at risk during this period.