Posts Tagged ‘Emergency’

Emergency Work: DSL Platform

Posted: Thursday, December 17th, 2020 at 13:19 by Jamie Smith

Thursday 17th December 2020, 13:30 – 14:00

During the above window we will be carrying out emergency maintenance to the traffic shapers within the DSL platform. This is necessary work due to the ongoing issues documented at https://noc.enta.net/2020/12/incident-dsl-packet-loss/

No downtime is expected to services however broadband services should be considered at risk for the duration of this work. Further work will need to be completed out of hours after this initial maintenance and will be communicated in due course.

Apologies for the short notice and any inconvenience this may cause.

  1. Jamie Smith says:

    Please be aware that between 18:00 – 21:00 tonight (17/12/2020) we will be carrying out further remedial work as mentioned previously on the traffic shapers within the Broadband Network.

    No downtime is expected to services however broadband services should be considered at risk for the duration of this work.

    We apologize for the short notice and any inconvenience this may have caused.

  2. Jamie Smith says:

    Please be aware the above works is now about to commence

  3. Jamie Smith says:

    Work has now been completed

Emergency Maintenance: Fibre joint between Reading & Bracknell

Posted: Monday, June 1st, 2020 at 10:29 by Gurinder Bansal

Friday 5th June 2019, 00:01 – 07:59

During the above window CityFibre will be carrying out an emergency maintenance on a Fibre joint between Reading & Bracknell.

Any directly affected services will be informed individually via email. Due to the Fibre joint carrying core links, resilience will be reduced in Bracknell. As a result, all services in Bracknell should be considered to be at risk during this period.