Posts Tagged ‘Telehouse-metro’


Posted: Wednesday, May 21st, 2014 at 16:39 by Gurinder Bansal

We’re currently investigating a problem with our Telehouse Metro core router, causing packet loss and difficulty accessing external networks.

Traffic has been re-routed in an effort to minimise the impact of the problem, however customers directly connected into Telehouse Metro will be affected.

  1. Richard Partridge says:

    Our engineers have isolated the problem however the resolution requires a reboot. This will be happening in the next few minutes. The reboot process will take approximately 15 minutes.

    This reboot will only affect directly connected customers.

  2. Richard Partridge says:

    A workaround has now been put in place. A permanent fix will be deployed as part of upcoming planned/emergency maintenance to be announced shortly.

  3. Richard Partridge says:

    An incident report has been made available for this issue. It can be found here.

Planned work:

Posted: Friday, January 15th, 2010 at 15:57 by Steve Lalonde

Monday 25th Jan 2010, 03:00hrs – 03:30hrs

During the maintenance window above the IOS on the router will be upgraded to resolve some configuration issues. This software upgrade will require a reboot of the router which should take approx 10 minutes to complete, during which all directly connected customers will lose connectivity.

Traffic that would normally be routed through this equipment will route via alternate paths.

  1. Steve Lalonde says:

    This work was completed successfully.