Archive for the ‘Planned Work’ Category

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Planned Work: lon4-rtr-1 (telehouse-east4.core) hardware upgrade

Posted: Wednesday, July 31st, 2024 at 09:49 by Jamie Smith

Wednesday 21/08/2024 00:01 – 02:00

During the above window we will be performing a service impacting hardware upgrade to our core router at this location. All directly connected services will experience an outage during the maintenance window, this includes but is not limited to DIA, PWAN, WSLL, EWCS Broadband, DSL services and Customer Interconnects and any Customer based Transit or Peering.

Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.

Posted in Planned Work | 1 Comment »

  1. Jamie Smith says:
    August 21, 2024 at 00:42

    The above planned maintenance activity was unsuccessful due to a hardware failure. We have arranged for replacement hardware to be shipped to site and are working to get this issue resolved as quickly as possible.

    We apologise for any inconvenience.

Planned Work: slo2-rtr-1 (equinix.core) hardware upgrade

Posted: Wednesday, July 31st, 2024 at 09:41 by Jamie Smith

Tuesday 20/08/2024 00:01 – 04:00

During the above window we will be performing a service impacting hardware upgrade to our core router at this location. All directly connected services will experience an outage during the maintenance window, this includes but is not limited to DIA, PWAN, WSLL, EWCS Broadband, Customer Interconnects and any Customer based Transit or Peering.

Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.

Posted in Planned Work | No Comments »

Planned Work: Interxion DSL Core

Posted: Tuesday, April 9th, 2024 at 15:14 by Jamie Smith

Saturday 27/04/2024 00:01 – 07:00

During the above window we will be performing a rack migration of the Interxion DSL platform. This is a service impacting maintenance. 

At the start of the maintenance window, sessions connected to the Interxion side of the platform will be forcibly disconnected and will allowed to reconnect to the Telehouse infrastructure for the duration of the work. Once the rack migration has been completed, sessions will be rebalanced across the platform by performing additional disconnections from the Telehouse side.

This work is required in preparation to work our Datacenter supplier is carrying out to replace the CRAC units at this location https://noc.enta.net/2024/03/planned-work-interxion-datacenter-lon1-crac-unit-replacement/

For the avoidance of doubt, all DSL services connected to the Interxion side of the platform at the start of the window will experience a brief outage while sessions are torn down and reconnect. All services connected to the Telehouse side of the platform may experience a brief outage towards the end of the window when rebalancing occurs.

We apologise for any inconvenience this may cause.

Posted in DSL, EWCS, Planned Work | No Comments »

Planned Work: Interxion DSL core

Posted: Tuesday, March 19th, 2024 at 17:06 by Jamie Smith

Wednesday 03/04/2024 23:59 to Friday 05/04/2024 01:00

During the above window we will be performing works on our DSL core within this location. This is a “dry run” in preparation of the maintenance our Colocation provider will be carrying out https://noc.enta.net/2024/03/planned-work-interxion-datacenter-lon1-crac-unit-replacement/

For the duration of the works the DSL core at this location will be taken down, due to this there will be a loss of resiliency across the DSL estate as all DSL traffic and sessions will be handled via our Telehouse DSL core. Sessions will be drained gracefully from the Interxion LNS pool prior to the works with any remaining sessions forcibly disconnected on the night of the start date before reconnecting to the Telehouse LNS pool.

Posted in EWCS, Planned Work | No Comments »

Updated: Planned Work: Interxion Datacenter LON1 – CRAC Unit Replacement

Posted: Tuesday, March 19th, 2024 at 16:13 by Jamie Smith

Monday 29/04/2024 08:00 to Thursday 16/05/2024 18:00

During the above window our Colocation provider will be carrying out a refresh of the CRAC Units (Aircon) within our suite and the wider datacenter. Units will be replaced one at a time and we do not anticipate service impact to customers.

For the duration of the work the site should be considered at-risk.

We apologise for any inconvenience this may cause.

Posted in EWCS, Planned Work | No Comments »

Cancelled: Planned Work: Core Router Software Upgrade – slo2-rtr-1

Posted: Thursday, February 29th, 2024 at 04:17 by Jamie Smith

Thursday 14/03/2024 22:00 to Friday 15/03/2024 06:00

During the above window, we will carry out software upgrades on our core router at Equinix LD5. All directly connected services will experience a number of outages of up to 3 hours in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.

Posted in Planned Work | 1 Comment »

  1. Jamie Smith says:
    March 15, 2024 at 16:52

    The above works have been cancelled for this evening and will be rescheduled and communicated via this platform.

Cancelled: Planned Work: Core Router Software Upgrade – lon44-rtr-1

Posted: Thursday, February 29th, 2024 at 04:16 by Jamie Smith

Wednesday 13/03/2024 22:00 to Thursday 14/03/2024 06:00

During the above window, we will carry out software upgrades on our core router at Interxion Datacenter. All directly connected services will experience a number of outages of up to 3 hours in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.

Posted in Planned Work | 1 Comment »

  1. Iain Beveridge says:
    March 14, 2024 at 18:35

    The above works have been cancelled for this evening and will be rescheduled and communicated via this platform.

Planned Work: Core Router Software Upgrade – lon50-rtr-1

Posted: Thursday, February 29th, 2024 at 04:15 by Jamie Smith

Tuesday 12/03/2024 22:00 to Wednesday 13/03/2024 06:00

During the above window, we will carry out software upgrades on our core router at Equinix LD8. All directly connected services will experience a number of outages of up to 3 hours in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.

Posted in Planned Work | No Comments »

Planned Work: Core Router Software Upgrade – lon38-rtr-1

Posted: Thursday, February 29th, 2024 at 04:14 by Jamie Smith

Tuesday 12/03/2024 22:00 to Wednesday 13/03/2024 06:00

During the above window, we will carry out software upgrades on our core router at Telehouse North. All directly connected services will experience a number of outages of up to 3 hours in total. Any traffic that would usually be routed through this node will take an alternative path for the duration of the work.

We apologise in advance for any inconvenience caused.

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Planned Work: Sheffield Metro Migration

Posted: Thursday, November 2nd, 2023 at 08:46 by Jamie Smith

Tuesday 7th November 23:00 – Wednesday 8th November 02:00

During the above window, we will decommission our NNI between she275-rtr-1 and she20-rtr-1. Any services currently terminating at she275 will be migrated to she20, and may experience an outage of up to 1 hour during the window. In the event that any services remain down following the work, we kindly ask customers to reboot their CPE and ONT prior to raising a ticket with our Service Desk.

We apologise in advance for any inconvenience caused.

Posted in Planned Work | No Comments »

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