Archive for the ‘Planned Work’ Category

Planned Maintenance: Glasgow.core

Posted: Wednesday, November 28th, 2018 at 17:24 by David Wheeler

Thursday 6th December 2018 00:01 – 06:00

During the above window we will be replacing Glasgow.core.enta.net with a higher capacity router.

We expect all services currently terminated in this location to have a maximum downtime of 1 hour. Services include: Leased lines, DSL, EWCS, Wholesale handoff and Pseudowires. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues.

All other traffic that would normally route through this location will take alternative paths.

  1. Gurinder Bansal says:

    Due to a 3rd party carrying out essential power works in Edinburgh during the same initial works window, see NOC post: (At Risk: Planned Works – Edinburgh) We will be moving the above planned maintenance window forward to Wednesday 5th December 2018 00:01 – 06:00.

    There is no change to the works taking place but if there are any concerns please feel free to contact our customer support desk.

Planned Work: Broadband Upgrades

Posted: Tuesday, November 27th, 2018 at 17:22 by Steve Lalonde

Wednesday 5th December 2018 00:00 – 06:00

 

During the above window broadband users connected via Wolverhampton and Newcastle interconnects will be disconnected to reconnect via higher capacity interconnects. The time per user to reconnect will usually be less than 10 minutes, if your connection does not re-establish in 10 minutes it may be necessary to reboot your router.

Users on Wolverhampton and Newcastle interconnects that reconnect before the maintenance will reconnect on the new higher capacity interconnects.

  1. David Wheeler says:

    This work is now commencing.

  2. David Wheeler says:

    This work is now completed.

Planned Work: Broadband Upgrades

Posted: Friday, November 23rd, 2018 at 17:06 by David Wheeler

Tuesday 4th December 2018 00:00 – 06:00

During the above window broadband users connected via Milton Keynes and Stepney Green interconnects will be disconnected to reconnect via higher capacity interconnects. The time per user to reconnect will usually be less than 10 minutes, if your connection does not re-establish in 10 minutes it may be necessary to reboot your router.

Users on Milton Keynes and Stepney Green interconnects that reconnect before the maintenance will reconnect on the new higher capacity interconnects.

  1. David Wheeler says:

    This work is now commencing.

  2. David Wheeler says:

    This work is now completed.

Planned Work: Broadband Upgrades

Posted: Friday, November 23rd, 2018 at 17:03 by David Wheeler

Monday 3rd December 2018 00:00 – 06:00

During the above window broadband users connected via Colindale, Columbo and Kingston interconnects will be disconnected to reconnect via higher capacity interconnects. The time per user to reconnect will usually be less than 10 minutes, if your connection does not re-establish in 10 minutes it may be necessary to reboot your router.

Users on Colindale, Columbo and Kingston interconnects that reconnect before the maintenance will reconnect on the new higher capacity interconnects.

  1. Robin Posadas says:

    This work is now commencing.

  2. Robin Posadas says:

    This work is now complete.

At Risk: Planned Works – Edinburgh

Posted: Wednesday, November 21st, 2018 at 10:40 by Jamie Smith

Friday 30th November 2018 00:01 – 06:00  

During the above window our supplier will be carrying out essential power works to both of our racks in this location. No downtime is expected due to the preventative measures being taken, however all services at this location should be considered at risk for the duration of the window this includes; DSL, Leased lines and Pseudowires terminating at this location.

Planned Work: Broadband Upgrades

Posted: Tuesday, November 13th, 2018 at 19:01 by Steve Lalonde

Tuesday 20th November 2018 00:00 – 06:00

During the above window broadband users connected via Glasgow, Edinburgh and Faraday interconnects will be disconnected to reconnect via higher capacity interconnects.

The time per user to reconnect will usually be less than 10 minutes, if your connection does not reestablish in 10 minutes it may be necessary to reboot your router.

Users on Glasgow, Edinburgh and Faraday interconnects that reconnect before the maintenance will reconnect on the new higher capacity interconnects.

  1. David Wheeler says:

    This work is about to start.

  2. David Wheeler says:

    The work is now completed.

At Risk: Planned Maintenance – Coventry

Posted: Tuesday, November 13th, 2018 at 13:12 by Ming-Yu Hsieh

Thursday 22nd Nov 2018 00:01 – 06:00

During the above maintenance window, we will be integrating Coventry pop into our combined national network.

No down time is expected and all precautions will be taken to avoid any disruption, however during and after this maintenance routing will take different paths.

  1. Ming-Yu Hsieh says:

    This work is now commencing.

  2. Ming-Yu Hsieh says:

    This work is now complete.

Planned Maintenance: Interxion & Telehouse East

Posted: Tuesday, November 13th, 2018 at 11:49 by Gurinder Bansal

Wednesday 21st November 2018 00:00 – 06:00

During the above window we will be completing a planned maintenance to upgrade hardware within telehouse-east4.core & Interxion3.core. No downtime is expected and all precautions will be taken to avoid any disruption, however during this window both sites should be considered at risk.

  1. Gurinder Bansal says:

    This work is now commencing.

  2. Gurinder Bansal says:

    This work is now complete.

Planned Work: Broadband Upgrades

Posted: Monday, November 12th, 2018 at 12:04 by Steve Lalonde

Monday 19th November 2018 00:00 – 06:00

During the above window broadband users connected via Bristol and Birmingham interconnects will be disconnected to reconnect via higher capacity interconnects.

The time per user to reconnect will usually be less than 10 minutes, if your connection does not reestablish in 10 minutes it may be necessary to reboot your router.

Users on Bristol and Birmingham interconnects that reconnect before the maintenance will reconnect on the new higher capacity interconnects.

  1. David Wheeler says:

    This work is about to start.

  2. David Wheeler says:

    This work is now complete.

Planned Work: Broadband Upgrades

Posted: Monday, October 29th, 2018 at 17:11 by Steve Lalonde

Monday 5th November 2018 22:00 to Tuesday 6th November 2018 02:00

During the above window broadband users connected via Cardiff, Manchester and Nottingham interconnects will be disconnected to reconnect via higher capacity interconnects.

The time per user to reconnect will usually be less than 10 minutes, if your connection does not reestablish in 10 minutes it may be necessary to reboot your router.

Users on Cardiff, Manchester and Nottingham interconnects that reconnect after 30th October 2018 will automatically be reconnected to the high capacity interconnects and will avoid the forced disconnect.

  1. Steve Lalonde says:

    Note: Users on Cardiff, Manchester and Nottingham interconnects can now choose to reconnect to migrate to the higher capacity interconnects.

  2. Steve Lalonde says:

    This work is about to start

  3. Steve Lalonde says:

    This work is now complete.