Archive for the ‘Planned Work’ Category

Planned Maintenance: Faraday

Posted: Wednesday, April 5th, 2017 at 15:17 by Mark Yardley

Thursday 13 April 00:01 – 06:00

During the above window we will be performing a software upgrade and a reload of one of our devices at this location. This is expected to take approximately 1 hour, during which time directly connected customers will lose service. All other traffic will remain unaffected.

Affected services include DSL (IPSC and WBC) and leased lines terminated in this location.

  1. Mark Yardley says:

    This work is now complete.

Planned Maintenance: VoIP Platform

Posted: Monday, March 20th, 2017 at 15:23 by Adam Heath

Planned Maintenance on the VoIP platform is due to continue on Tuesday on Thursday each week between 23:00 – 23:30 until further notice.  Users may experience some disruption initiating calls or a disconnection of any call in progress once the work is underway.  In order to ensure the number of users affected is at a minimum, we are looking to complete any maintenance work outside of peak times.

We will comment further on this post should there be any individual dates where the window may be amended.  We will notify via an independent post should the window change indefinitely.

Planned Maintenance: VoIP Platform

Posted: Tuesday, March 14th, 2017 at 16:43 by Adam Heath

We are planning maintenance work on the VoIP platform on both Tuesday 14th March and Thursday 16th March.  Tuesday’s work will be completed between 23:00 – 23:30 and users may experience some disruption initiating calls or a disconnection of any call in progress once the work has begun.  Thursday’s window will be confirmed via a further comment on this post upon completion of Tuesday’s activity.  In order to ensure the number of users affected is at a minimum, we are looking to complete any maintenance work outside of peak times.

Any further related maintenance after Thursday will be notified via it’s own independent post.

  1. Adam Heath says:

    Tonight’s maintenance (Thursday 16th March) will be performed between 23:00-23:30.

Planned Maintenance: VoIP Platform

Posted: Monday, March 6th, 2017 at 16:53 by Adam Heath

We are planning maintenance work on the VoIP platform on both Tuesday 7th March and Thursday 9th March.  Tuesday’s work will be completed between 23:00 – 23:30 and users may experience some disruption initiating calls or a disconnection of any call in progress once the work has begun.  Thursday’s window will be confirmed via a further comment on this post upon completion of Tuesday’s activity.  In order to ensure the number of users affected is at a minimum, we are looking to complete any maintenance work outside of peak times.

Any further related maintenance after Thursday will be notified via it’s own independent post.

  1. Adam Heath says:

    Tonight’s maintenance (Thursday 9th March) will be performed between 23:00-23:30.

Planned Maintenance: VoIP Platform

Posted: Monday, February 27th, 2017 at 14:00 by Adam Heath

We are planning maintenance work on the VoIP platform on both Tuesday 28th February and Thursday 2nd March.  Tuesday’s work will be completed between 23:00 – 23:30 and users may experience some disruption initiating calls or a disconnection of any call in progress once the work has begun.  Thursday’s window will be confirmed via a further comment on this post upon completion of Tuesday’s activity.  In order to ensure the number of users affected is at a minimum, we are looking to complete any maintenance work outside of peak times.

Any further related maintenance after Thursday will be notified via it’s own independent post.

  1. Adam Heath says:

    Thursday’s maintenance window will be the same as Tuesday’s, 23:00 – 23:30.

Planned Maintenance: Interxion

Posted: Wednesday, February 1st, 2017 at 15:52 by Jake Turner

Thursday 9th February 2017 00:00 ~ 06:00

During the above window we will be replacing interxion2.core.enta.net and migrating customers off of interxion.core.enta.net onto a higher capacity router.

All services will be migrated to the new router, we expect downtime of approximately 1 hour during the window.

Affected services are:

All customer interconnects ( Transit / EWCS / Wholesale handoff / Pseudowire ) terminating at interxion.core.enta.net and interxion2.core.enta.net.

Traffic that would normally be routed through this equipment will be routed via alternate paths.

  1. Jake Turner says:

    This work is now complete.

Planned Maintenance: Wolverhampton TE

Posted: Thursday, January 26th, 2017 at 10:24 by Mark Yardley

Thursday 2nd February 2016  00:01 – 06:00

During the above window we will be performing a software upgrade and a reload of one of our devices at this location. This is expected to take approximately 15 minutes, during which time directly connected customers will lose service. All other traffic will remain unaffected.

Affected services include DSL (IPSC and WBC) and leased lines terminated in this location.

  1. Mark Yardley says:

    This work is now complete.

Planned Maintenance: Faraday

Posted: Thursday, December 8th, 2016 at 17:31 by Mark Yardley

Friday 16th December 2016  00:01 – 02:00

During the above window we will be performing a software upgrade and a reload of one of our devices at this location. This is expected to take approximately 15 minutes, during which time directly connected customers will lose service. All other traffic will remain unaffected.

Affected services include DSL (IPSC and WBC) and leased lines terminated in this location.

  1. Mark Yardley says:

    This work is now postponed and will be rescheduled for a later date. A further notification will be sent in due course.

Edinburgh to Newcastle fibre maintenance

Posted: Monday, November 28th, 2016 at 10:56 by Iain Beveridge

09-Dec-2016 01:00:00 GMT to 09-Dec-2016 06:00:00 GMT

During the above window one of our fibre suppliers will be carrying out maintenance on our link between Edinburgh and Newcastle. Whilst the actual downtime is expected to be less, the full 5 hrs may be required to account for any unforeseen issues. This work is not expected to be service affecting, however, you may see unusual paths and increase in latency while traffic is automatically rerouted via alternate routes.

Equinix Slough to Interxion fibre maintenance

Posted: Thursday, November 24th, 2016 at 09:25 by Iain Beveridge

03-Dec-2016 08:00:00 GMT to 03-Dec-2016 20:00:00 GMT

During the above window one of our fibre suppliers will be carrying out maintenance on our link between Equinix Slough and Interxion. Whilst the actual downtime is expected to be a maximum of 30 minutes, the full 12 hrs may be required to account for any unforeseen issues. This work is not expected to be service affecting, however, you may see unusual paths and increase in latency while traffic is automatically rerouted via alternate routes.