We are experiencing issues with receiving calls to some of our telephone number from UK mobiles. Our engineers are currently investigating the cause of the issue. Calls from BT are terminating on our platform correctly.
Archive for the ‘VoIP’ Category
Outbound VoIP Issues
Posted: Thursday, April 8th, 2010 at 11:40 by Marc Woolfenden
We are currently aware of an issue with outbound calls impacting our VoIP Easy Access and Express products, as such some customers may be experiencing intermittent drops on outbound calls.
Our engineers are investigating this issue and further updates will be provided as more information becomes availiable.
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Marc Woolfenden says:
Our engineers have identified that the issue lies with one of our carriers. This has been raised to their attention and is currently in the process of being investigated.
All outbound calls for affected products are now being routed via alternate carriers in order to minimise the impact on service until the issue is confirmed resolved.
Further updates will be provided as information becomes availiable.
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We have been advised by our carrier that this issue is still being investigated.
Outbound calls continue to to be passed through alternative providers at this time and customers should see no impact to their service.
Further updates will be provided as information becomes availiable.
Emergency maintenance: VOIP platform
Posted: Monday, March 15th, 2010 at 11:35 by David Derrick
Between 06:00 and 06:30 tomorrow (16 March 2010) there will be a 15 minute downtime for the Entanet VOIP system. This is to enable the replacement of a faulty UPS. The system will be unavailable during that time.
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David Derrick says:
This work has been completed successfully.
Outage: Power issues at Telford HQ
Posted: Saturday, March 13th, 2010 at 12:17 by Neil Watson
We are aware that we have experienced power issues this morning at out Telford HQ that has affected hosting in our Telford based data centres as well as any connectivity that was routed through Telford. The issues have also affected our VoIP service, hence customers will have experienced problems with inbound and outbound calls, which also affected our support service as no calls could be received.
Power has been restored to the site and engineers are present and working to restore services. Initial indications are that the power failed following a scheduled generator test, however it has yet to be confirmed whether this was the cause of the outage. Will will update as more information becomes available.
Essential VoIP Maintenance 9th Feb 2010
Posted: Monday, February 8th, 2010 at 11:40 by Jon Farmer
We need to perform some essential maintenance on the main VoIP database. This is scheduled for 4am on 9th February 2010. During the hours of 4am and 5am you may not be able to make or receive calls. We will endeavour to keep the downtime to a minimum.
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Jon Farmer says:
This work is now completed.
Incoming VoIP Calls To Ported In Numbers
Posted: Wednesday, October 28th, 2009 at 08:55 by Jon Farmer
We are currently experiencing problems with incoming VoIP calls where the number has been ported from a different supplier to us. The problem is with one of our suppliers and engineers are investigating. Callers are hearing a recorded announcement.
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We have been advised this fault is now fixed.
Emergency Maintenance: VoIP Platform
Posted: Friday, October 16th, 2009 at 12:58 by Marc Woolfenden
Tuesday 20th October 2009, 04:00hrs to 05:00hrs.
It is necessary to perform emergency work on the database servers controlling our VoIP platform. It is expected that this work will take between 30 and 45 minutes to complete. It is anticipated that during this window customers may experience loss of inbound and outbound calls, this will include calls internal to the Entanet VoIP platform.
Additionally the Entanet Support Helpdesk will be unavailable during this period.
We apologise for the inconvenience that this will cause and wish to reassure you that any downtime will be kept to a minimum.
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This work is now completed and full VoIP service has been resumed.
Outage: VoIP Incoming Calls
Posted: Monday, September 7th, 2009 at 13:32 by Jon Farmer
We are currently not receiving any incoming calls from one of our upstream suppliers. We have advised them of this and enginners are working on the issue.
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Our supplier has advised engineers are being despatched to the datacentre.
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Incoming call service is now resumed. We apologize for any inconvenience this outage has caused.
VoIP Issues
Posted: Tuesday, April 21st, 2009 at 13:16 by Jon Farmer
We currently have issues with VoIP servers hosted in Interxion. This is affecting incoming calls and customers on our hosted platform. Engineers are working to restore the service.
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We experienced a power outage in one of our racks. Power is now restored and incoming and hosted VoIP services are back up and running.
VoIP Platform: Incoming Calls
Posted: Wednesday, March 11th, 2009 at 14:53 by Martyn Haynes
We are aware of an issue whereby VoIP customers are experiencing one-way audio on incoming calls where the caller has withheld their number.
This appears to be a problem with an upstream carrier who have been notified of the issue and our VoIP engineering team are monitoring this.
Further updates will be provided as they become available.
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This fault was identified as an issue with a TDM gateway recently updated by one of our carrier partners. A fix has now been implemented and tested.
Some customers may have experienced calls cutting off earlier this morning while we made the fix. Please accept our apologies for any inconvenience caused.
This issue is now resolved. Please accept our apologies for any inconvenience caused.